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Information Technology Service Desk Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Reliant Rehabilitation

IT Service Desk Manager

Plano, TX · On-site

$90K - $95K/yr

The IT Service Desk Manager is responsible for managing Reliant Rehabilitation's technical support team and overseeing the delivery of IT support services to both field-based and corporate office ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints, mobile devices, and printers), including procure, stock, refresh, and retire, to ensure standards ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Marylandconnect

JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...

Tech Marketing

IT Service Desk lead

Durham, NC

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...

Guild

IT Service Desk Technician

San Diego, CA · On-site

$27 - $30/hr

Position Summary The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is ...

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Information Technology Service Desk information

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How much do information technology service desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for information technology service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

Is it service desk an IT job?

A Service Desk role in IT involves providing technical support and assistance to users, troubleshooting hardware and software issues, and maintaining IT systems. It typically requires good communication skills, knowledge of common IT tools, and often certifications like CompTIA A+ or ITIL. This position is a core part of IT support teams in many organizations.

What does an IT helpdesk do?

An IT helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, password resets, and resolving technical problems, often using ticketing systems and remote access tools to ensure smooth IT operations.

What jobs pay $2000 a day?

Jobs in the Information Technology Service Desk typically do not pay $2000 a day, as they are usually entry to mid-level roles with salaries ranging from moderate to high five-figure annual earnings. High-paying IT roles such as senior consultants, cybersecurity specialists, or IT project managers may reach or exceed this daily rate when billed as contractors or consultants, especially with specialized skills and certifications like CISSP or PMP. These roles often involve consulting, contract work, or freelance arrangements rather than standard employment.

What are the most common challenges faced by Information Technology Service Desk professionals, and how can they be managed effectively?

Information Technology Service Desk professionals often encounter challenges such as handling high volumes of support requests, resolving complex technical issues under time pressure, and communicating effectively with users who may have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, the ability to prioritize tasks, and a focus on clear, patient communication. Many organizations offer training on customer service and troubleshooting, and encourage teamwork and knowledge sharing among Service Desk staff to ensure consistent and efficient support.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk professional, and why are they important?

To thrive as an Information Technology Service Desk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant IT certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Outstanding customer service, active listening, and problem-solving skills help you effectively support users in a high-pressure environment. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth business operations.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Service Desk professionals to focus on more complex issues. However, AI tools complement rather than replace human technicians, who provide critical problem-solving, customer service, and decision-making skills that AI cannot replicate. IT Service Desk roles continue to evolve with technology, emphasizing skills in managing AI systems and understanding user needs.

What is an Information Technology Service Desk?

An Information Technology Service Desk is a centralized point of contact within an organization that provides support for IT-related issues and requests. The service desk helps users resolve technical problems, such as software glitches, hardware malfunctions, and network connectivity issues. It may also handle tasks like password resets, software installations, and general IT inquiries. The goal of the IT Service Desk is to ensure smooth and efficient operation of technology systems and to maintain user productivity by addressing issues promptly.

What is the difference between Information Technology Service Desk vs Help Desk Technician?

AspectInformation Technology Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, enterprise, multi-user supportHelp centers, support centers, technical support
ResponsibilitiesIncident management, user support, troubleshootingIssue resolution, basic troubleshooting, user assistance
Industry UsageIT departments across industriesIT support teams, technical support services

The main difference is that the Information Technology Service Desk typically handles a broader range of IT issues and manages incident workflows, often supporting multiple departments. Help Desk Technicians focus more on resolving specific user problems and providing technical support. Both roles require similar certifications and work environments, but the Service Desk often involves more process management and escalation responsibilities.

More about Information Technology Service Desk jobs
What cities are hiring for Information Technology Service Desk jobs? Cities with the most Information Technology Service Desk job openings:
What states have the most Information Technology Service Desk jobs? States with the most job openings for Information Technology Service Desk jobs include:
What job categories do people searching Information Technology Service Desk jobs look for? The top searched job categories for Information Technology Service Desk jobs are:
Information Technology Service Desk jobs near you
Infographic showing various Information Technology Service Desk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk

US IT Solutions Inc

Minneapolis, MN • On-site

Full-time

Posted 28 days ago

Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435

Apply