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Information Technology Service Desk Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Maven LLC

IT Service Desk Analysts

Columbus, OH · On-site

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Manager FLSA Status: Exempt Location: Remote ROLE SUMMARY: The IT (Information Technology) Service Desk Tech ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Maximus

IT Service Desk Technician

Pittsburgh, PA · On-site

General information Job Posting Title IT Service Desk Technician Date Monday, June 15, 2026 City Pittsburgh State PA Country United States Working time Full-time Description & Requirements Maximus is ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

New

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...

PruittHealth

IT Service Desk Technician

Norcross, GA · On-site

The IT Service Desk Technician's role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood ...

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Information Technology Service Desk information

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How much do information technology service desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the most common challenges faced by information technology service desk professionals, and how can they be managed effectively?

Information Technology Service Desk professionals often encounter challenges such as handling high volumes of support requests, resolving complex technical issues under time pressure, and communicating effectively with users who may have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, the ability to prioritize tasks, and a focus on clear, patient communication. Many organizations offer training on customer service and troubleshooting, and encourage teamwork and knowledge sharing among Service Desk staff to ensure consistent and efficient support.

What are the key skills and qualifications needed to thrive as an information technology service desk professional?

To thrive as an Information Technology Service Desk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant IT certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Outstanding customer service, active listening, and problem-solving skills help you effectively support users in a high-pressure environment. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth business operations.

What is an information technology service desk?

An Information Technology Service Desk is a centralized point of contact within an organization that provides support for IT-related issues and requests. The service desk helps users resolve technical problems, such as software glitches, hardware malfunctions, and network connectivity issues. It may also handle tasks like password resets, software installations, and general IT inquiries. The goal of the IT Service Desk is to ensure smooth and efficient operation of technology systems and to maintain user productivity by addressing issues promptly.

What is the difference between Information Technology Service Desk vs Help Desk Technician?

AspectInformation Technology Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, enterprise, multi-user supportHelp centers, support centers, technical support
ResponsibilitiesIncident management, user support, troubleshootingIssue resolution, basic troubleshooting, user assistance
Industry UsageIT departments across industriesIT support teams, technical support services

The main difference is that the Information Technology Service Desk typically handles a broader range of IT issues and manages incident workflows, often supporting multiple departments. Help Desk Technicians focus more on resolving specific user problems and providing technical support. Both roles require similar certifications and work environments, but the Service Desk often involves more process management and escalation responsibilities.

More about Information Technology Service Desk jobs
What cities are hiring for Information Technology Service Desk jobs? Cities with the most Information Technology Service Desk job openings:
What job categories do people searching Information Technology Service Desk jobs look for? The top searched job categories for Information Technology Service Desk jobs are:
Information Technology Service Desk jobs near you
Infographic showing various Information Technology Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk

US IT Solutions Inc

Minneapolis, MN

Full-time

Re-posted 19 days ago

Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435

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