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Information Technology Service Desk Jobs (NOW HIRING)

City Brewing Co

IT Manager, Service Desk

Memphis, TN · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA · On-site

The Service Desk Manager owns the ITSM platform and drives maturity from IT service management (ITSM) toward enterprise service management (ESM). Responsibilities * Service Desk Leadership ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Performance Food Group

IT Service Desk Lead

Richmond, VA · On-site

$27 - $32/hr

Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose The Lead, IT Service Desk oversees daily service desk operations to ensure timely ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

SCHLUTER SYSTEMS L.P.

IT Service Desk Agent

Northlake, TX

$16.25 - $21/hr

Description As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill ...

Aston Carter

IT Service Desk

Fargo, ND

$20 - $25/hr

Service Desk Analyst The Service Desk Analyst provides Tier 1 technical assistance and ... genetic information or any characteristic protected by law. If you would like to request a ...

Aston Carter

IT Service Desk

Fargo, ND · On-site

$20 - $25/hr

Service Desk Analyst The Service Desk Analyst provides Tier 1 technical assistance and ... genetic information or any characteristic protected by law. If you would like to request a ...

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

Overview Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and ...

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Information Technology Service Desk information

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How much do information technology service desk jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for information technology service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Information Technology Service Desk professionals, and how can they be managed effectively?

Information Technology Service Desk professionals often encounter challenges such as handling high volumes of support requests, resolving complex technical issues under time pressure, and communicating effectively with users who may have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, the ability to prioritize tasks, and a focus on clear, patient communication. Many organizations offer training on customer service and troubleshooting, and encourage teamwork and knowledge sharing among Service Desk staff to ensure consistent and efficient support.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk professional, and why are they important?

To thrive as an Information Technology Service Desk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant IT certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Outstanding customer service, active listening, and problem-solving skills help you effectively support users in a high-pressure environment. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth business operations.

What is an Information Technology Service Desk?

An Information Technology Service Desk is a centralized point of contact within an organization that provides support for IT-related issues and requests. The service desk helps users resolve technical problems, such as software glitches, hardware malfunctions, and network connectivity issues. It may also handle tasks like password resets, software installations, and general IT inquiries. The goal of the IT Service Desk is to ensure smooth and efficient operation of technology systems and to maintain user productivity by addressing issues promptly.

What is the difference between Information Technology Service Desk vs Help Desk Technician?

AspectInformation Technology Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, enterprise, multi-user supportHelp centers, support centers, technical support
ResponsibilitiesIncident management, user support, troubleshootingIssue resolution, basic troubleshooting, user assistance
Industry UsageIT departments across industriesIT support teams, technical support services

The main difference is that the Information Technology Service Desk typically handles a broader range of IT issues and manages incident workflows, often supporting multiple departments. Help Desk Technicians focus more on resolving specific user problems and providing technical support. Both roles require similar certifications and work environments, but the Service Desk often involves more process management and escalation responsibilities.

More about Information Technology Service Desk jobs
What cities are hiring for Information Technology Service Desk jobs? Cities with the most Information Technology Service Desk job openings:
What states have the most Information Technology Service Desk jobs? States with the most job openings for Information Technology Service Desk jobs include:
What job categories do people searching Information Technology Service Desk jobs look for? The top searched job categories for Information Technology Service Desk jobs are:
Information Technology Service Desk jobs near you
Infographic showing various Information Technology Service Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
IT Manager, Service Desk

IT Manager, Service Desk

City Brewing Co

Memphis, TN • On-site

Full-time

Re-posted 20 days ago

City Brewing Company rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

48th of 397 rated food and drinks producers

Job description

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures alignment with ITIL best practices and organizational objectives.

Duties and Responsibilities

  • Lead, mentor, and develop a team of Service Desk analysts across multiple sites.
  • Define team performance goals, KPIs, and SLAs to ensure high-quality service delivery.
  • Establish 24/7 coverage schedules, on-call rotations, and resource planning to meet business needs.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Own incident, problem, and request management processes, ensuring consistent application of best practices.
  • Drive root cause analysis and problem management to reduce recurring incidents.
  • Function as the primary escalation point for critical service issues and ensure timely resolution.
  • Provide after-hours support when needed.
  • Maintain and improve the IT knowledge base and self-service portal.
  • Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder communication.
  • Partner with Infrastructure, Applications, and Cybersecurity teams to deliver technology initiatives.
  • Identify opportunities for process automation, efficiency, and improved end-user experience.
  • Ensure compliance with IT policies, security standards, and audit requirements.
  • Define and enforce hardware and software standards for end users.
  • Oversee the lifecycle management of end-user devices, applications, and licenses.
  • Coordinate IT onboarding and training for new hires and contractors.

Minimum Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 5+ years of IT Service Desk or End-User Services experience, with at least 2 years in a leadership/managerial role.
  • Strong understanding of Service Desk Management Frameworks (i.e.ITIL)
  • Proven experience managing IT projects from initiation through completion.
  • Hands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management).
  • Excellent communication, leadership, and problem-solving skills
  • Willingness to travel to other sites domestically (20% annually)
  • Ability to manage competing priorities in a fast-paced 24/7 manufacturing environment.

City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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