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Information Technology Service Desk Jobs (NOW HIRING)

Northbridge University

PR · On-site

The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

Great Gray

Manager of IT Service Desk

Wilmington, DE · Hybrid

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Great Gray

Manager of IT Service Desk

Boston, MA · Hybrid

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood ...

Eisenhower

IT Service Desk Technician I

Rancho Mirage, CA · On-site

$20.71 - $31.46/hr

The IT Service Desk Technician I will be responsible for assisting end-users with basic IT issues, troubleshooting hardware and software problems, and escalating complex issues to higher-level ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer ...

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Information Technology Service Desk information

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How much do information technology service desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the most common challenges faced by information technology service desk professionals, and how can they be managed effectively?

Information Technology Service Desk professionals often encounter challenges such as handling high volumes of support requests, resolving complex technical issues under time pressure, and communicating effectively with users who may have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, the ability to prioritize tasks, and a focus on clear, patient communication. Many organizations offer training on customer service and troubleshooting, and encourage teamwork and knowledge sharing among Service Desk staff to ensure consistent and efficient support.

What are the key skills and qualifications needed to thrive as an information technology service desk professional?

To thrive as an Information Technology Service Desk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant IT certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Outstanding customer service, active listening, and problem-solving skills help you effectively support users in a high-pressure environment. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth business operations.

What is an information technology service desk?

An Information Technology Service Desk is a centralized point of contact within an organization that provides support for IT-related issues and requests. The service desk helps users resolve technical problems, such as software glitches, hardware malfunctions, and network connectivity issues. It may also handle tasks like password resets, software installations, and general IT inquiries. The goal of the IT Service Desk is to ensure smooth and efficient operation of technology systems and to maintain user productivity by addressing issues promptly.

What is the difference between Information Technology Service Desk vs Help Desk Technician?

AspectInformation Technology Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, enterprise, multi-user supportHelp centers, support centers, technical support
ResponsibilitiesIncident management, user support, troubleshootingIssue resolution, basic troubleshooting, user assistance
Industry UsageIT departments across industriesIT support teams, technical support services

The main difference is that the Information Technology Service Desk typically handles a broader range of IT issues and manages incident workflows, often supporting multiple departments. Help Desk Technicians focus more on resolving specific user problems and providing technical support. Both roles require similar certifications and work environments, but the Service Desk often involves more process management and escalation responsibilities.

More about Information Technology Service Desk jobs
What cities are hiring for Information Technology Service Desk jobs? Cities with the most Information Technology Service Desk job openings:
What job categories do people searching Information Technology Service Desk jobs look for? The top searched job categories for Information Technology Service Desk jobs are:
Information Technology Service Desk jobs near you
Infographic showing various Information Technology Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk Lead

Northbridge University

PR • On-site

Full-time

Re-posted 3 days ago

Job description

Summary:

The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position requires a deep understanding of customer service principles, service management best practices, and technical support operations within complex environments.
As a player-coach, the Lead supervises a team of IT Service Desk Analysts I, providing strategic direction, mentorship, and support to ensure consistent service excellence. The Lead is responsible for ticket and call quality assurance, compliance with defined SLAs and MTTR targets, managing escalations, and overseeing ticket management and allocation.

This position reports to the Director of IT Support Services - Service Desk.

Essential duties and responsibilities:

  • Lead and manage IT support operations to ensure timely, efficient, and high-quality service aligned with SLAs and MTTR targets
  • Supervise staffing schedules to maintain coverage during business hours and on-call periods, including 24/7 support for leadership
  • Oversee ticket management, ensuring proper assignment, prioritization, documentation, and resolution, while analyzing trends to drive process improvements
  • Assists the Director in the management of personnel matters, including onboarding, training, and evaluations, and provides mentorship and technical guidance to team members
  • Develop and deliver training programs to ensure team readiness and continuous skill development
  • Act as an escalation point and coordinate with internal teams and vendors to resolve complex issues
  • Maintain and enhance IT support processes, workflows, and a centralized knowledge base to ensure service continuity and recovery
  • Monitor performance metrics through reports and dashboards to identify opportunities for improvement and cost-effective service delivery
  • Collaborate with other departments to align support services with organizational goals and foster strong stakeholder relationships

Qualifications /Education:

  • Bachelor’s Degree in Computer Science
  • Minimum 3+ years of IT experience
  • Minimum 1+ years of IT management experience
  • Proven ability to manage teams, foster collaboration, and drive performance
  • Strong analytical skills with sound decision-making under pressure
  • Clear and effective in verbal, written, and presentation formats across all levels
  • Skilled in productivity tools, including spreadsheets, word processing, and graphics
  • Efficient in prioritizing tasks and meeting deadlines in fast-paced environments
  • Committed to delivering excellent service and building strong relationships
  • Self-driven and creative, with a continuous improvement mindset

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans