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Senior Receptionist Jobs in Rochester, NY (NOW HIRING)

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Senior Receptionist information

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How much do senior receptionist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for senior receptionist in Rochester, NY is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.71 per hour, depending on experience, location, and employer.

What are the main responsibilities of a senior receptionist?

A Senior Receptionist oversees the front desk operations, greeting and assisting visitors, handling incoming calls, and managing correspondence. They often supervise junior reception staff, ensure efficient scheduling, and maintain office security protocols. Additionally, Senior Receptionists may assist with administrative tasks, coordinate office supplies, and help organize meetings or events. Their role is crucial in creating a positive first impression and ensuring smooth daily operations.

What are the key skills and qualifications needed to thrive as a senior receptionist?

To thrive as a Senior Receptionist, you need strong organizational abilities, multitasking skills, and prior experience in front-desk operations, often supported by a high school diploma or equivalent. Familiarity with office management software, telephone systems, and scheduling tools is typically required. Exceptional interpersonal skills, professionalism, and the ability to remain calm under pressure will distinguish you in this position. These competencies are vital for ensuring smooth office operations, providing excellent client service, and representing the organization positively.

How does a senior receptionist typically collaborate with other departments in a large organization?

As a Senior Receptionist in a larger organization, you frequently act as a communication hub, coordinating with departments like HR, Facilities, and IT to ensure visitors are properly managed and staff needs are met. You'll often relay messages, help organize meeting rooms, and support onboarding processes for new employees. This role requires strong interpersonal skills and the ability to manage multiple priorities, as you'll be expected to anticipate and respond to the needs of both internal teams and external guests. Effective collaboration helps maintain a smooth front office operation and creates a welcoming environment for everyone.

What is the difference between Senior Receptionist vs Receptionist?

AspectSenior ReceptionistReceptionist
CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent
Work EnvironmentFront desk, administrative support, customer interactionFront desk, customer service, administrative tasks
Employer & Industry UsageHospitals, corporate offices, clinicsHotels, offices, clinics
Search & Comparison IntentUnderstanding advanced responsibilities, career progressionBasic duties, entry-level position

The Senior Receptionist typically has more experience and may handle additional responsibilities like supervising staff or managing complex inquiries. The Receptionist performs fundamental front desk duties. The senior role often requires more credentials and offers greater career growth opportunities within similar work environments.

What does a senior receptionist do?

A senior receptionist manages front desk operations, greets visitors, answers phone calls, schedules appointments, and handles administrative tasks. They often supervise junior staff, use office software, and ensure smooth communication within the organization.

What are the most commonly searched types of Receptionist jobs in Rochester, NY?

The most popular types of Receptionist jobs in Rochester, NY are:

What are popular job titles related to Senior Receptionist jobs in Rochester, NY?

For Senior Receptionist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Receptionist jobs in Rochester, NY look for?

The top searched job categories for Senior Receptionist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Receptionist jobs?

Cities near Rochester, NY with the most Senior Receptionist job openings:

Senior Receptionist jobs near you
Infographic showing various Senior Receptionist job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,580 per year, or $17.6 per hour.

Senior Account Associate- Commercial Insurance (Transportation)

Insurance Office of America

Irondequoit, NY • On-site

Full-time

Medical, Retirement

Re-posted 4 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

58th of 315 rated insurance

Job description

Description

Job Description:

Title: Senior Account Associate - Commercial Lines 
Work Mode: Remote, Eastern and Central Times Zones Only | Location/Supporting: St. Petersburg, FL | Book Focus: Transportation 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. 

 
Key Responsibilities: 

  • Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. 

  • Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. 

  • Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. 

  • New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. 

  • Contract Review: Assist in reviewing contracts to ensure proper coverages are included. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

Ideal Candidate Qualifications: 

  • 3+ years of customer service experience in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing, professional designation (CISR) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 60-70K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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