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Senior Customer Insight Analyst Jobs (NOW HIRING)

Ministrybrands

Sr. Business & Insight Analyst

Alpharetta, GA · Hybrid

$90K - $116K/yr

We serve more than 95,000 customers as a trusted partner in digital transformation and enablement ... As the Sr. Business & Insight Analyst, you will be responsible for oversight and analysis of ...

Crayola

Shopper & Category Insight Analyst

Easton, PA · On-site

This role combines data analytics with customer merchandising and planogram development, translating insights into actionable assortment, shelf, and category solutions that drive retailer performance.

Crayola

Shopper & Category Insight Analyst

Easton, PA · On-site

This role combines data analytics with customer merchandising and planogram development, translating insights into actionable assortment, shelf, and category solutions that drive retailer performance.

Huntington

Commercial Data & Insight Analyst

Columbus, OH · On-site +1

$83K - $104K/yr

The Senior CML Data & Insights Analyst leads the development and delivery of sales performance metrics that are key to driving revenue and strong results for sales expansion within the commercial ...

Programmers.io

Lead Data Insight Analyst

Denver, CO · On-site

Looking for a senior analytics lead who can drive insights and influence decisions. Key Requirements: * Strong analytics and insight generation * SQL and Python expertise * Reporting and ...

Huntington

Commercial Data & Insight Analyst

Charlotte, NC · On-site +1

$84K - $106K/yr

The Senior CML Data & Insights Analyst leads the development and delivery of sales performance metrics that are key to driving revenue and strong results for sales expansion within the commercial ...

Huntington

Commercial Data & Insight Analyst

Columbus, OH · On-site +1

$83K - $104K/yr

The Senior CML Data & Insights Analyst leads the development and delivery of sales performance metrics that are key to driving revenue and strong results for sales expansion within the commercial ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Senior Director, Customer Experience Location: Boston, MA Hybrid - open to remote candidates ... Analytics & Insights * Analyze customer feedback and operational data to identify trends, risks ...

Novolex

Customer Collaboration Analyst

Lake Forest, IL · On-site

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Senior Director, Customer Experience Location: Boston, MA Hybrid - open to remote candidates ... Analytics & Insights * Analyze customer feedback and operational data to identify trends, risks ...

Novolex

Customer Collaboration Analyst

Lake Forest, IL · On-site

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct ...

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Senior Customer Insight Analyst information

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$102.5K

$130.5K

How much do senior customer insight analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer insight analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.
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Senior Customer Insight Analyst jobs near you
Infographic showing various Senior Customer Insight Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Sr. Business & Insight Analyst

Ministrybrands

Alpharetta, GA • Hybrid

$90K - $116K/yr

Full-time

PTO

Re-posted 3 days ago

Job description

Ministry Brands is looking for aSr. Business & Insight Analystto join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location:Milton, GA
Hybrid Working:Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.
What You'll Do:
As theSr. Business & Insight Analyst,you will be responsible for oversight and analysis of payment data from all perspectives of Ministry Brands' giving business. This role requires a blend of skills including knowledge of a variety of partnerships and stakeholder engagement models, strategic thinking, initiative management, creativity, and an overall desire to be an accelerator for our business.
Key Responsibilities:
  • Analyze payment data from multiple card and other payment networks, processing providers, and internal systems unique to Ministry Brands to provide historical and trend information.
  • Develop and maintain processes to further analyze donation / payments data, monitor payments costs, perform interchange analysis, and identify payment issues and solutions.
  • Create insights for use with clients, internal management, as well as board and investors.
  • Create clear and concise reporting of complex trends related to churches and the unique dynamics of donors.
  • Explain current performance and predict forward payments performance.
  • Benchmark information and synthesize it into recommendations and action plans. This includes updates from providers, schemes, industry news/reports, and technology developments
  • Perform analyses to identify optimization opportunities that reduce card processing fees from interchange, assessments, dues, and acquiring fees
  • Partner with product managers in the development of new products.
  • Work with teammates to review the impact of card network updates, share perspectives, and seek clarity.
  • Build models to analyze merchant pricing and provide recommendations for pricing strategies and future price actions
  • Oversee the implementation of merchant price changes across data, development, relationship management, etc.
  • undefined
Who You Are:
  • Passionate about utilizing data to deepen an understanding of customer behavior to drive business decisions and enthusiastic about helping purpose driven organizations
  • Exposure to consumer behaviors related to card usage and a deep understanding of Payment Card Networks including revenue and costs associated
  • Thrive in a matrixed organization
  • Bachelor's degree in Business, Economics, Econometrics, Finance, Statistics, or related quantitative degree, or an equivalent combination of education and experience
  • MBA or relevant advanced degree, preferred
  • 5+ years of experience in card, treasury management or related fields
  • 5+ years of experience in analytic oriented roles, or related fields
  • Strong analytical skills with a solid understanding of interchange
  • Independent, self-motivated, curious, entrepreneurial
  • Knowledge of the payments industry, including payment processing, credit card interchange and scheme fees and other international payment methods
  • Proficient in Excel and experience using BI/data visualizations tools such as Power BI and artificial intelligence tools like CoPilot
  • Advanced Excel knowledge including use of formula functions and pivot tables and have a fundamental understanding of SQL
Physical Considerations:
  • Ability to work in a general office environment
  • Ability to handle extended periods of computer-based work, including telephone
Travel Considerations:
  • Domestic and/or international travel required, estimated up to 5%
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options- Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off -There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave- Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support-Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement-Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards -At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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