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Senior Customer Insight Analyst Jobs in Crowley, TX

Karbon

Senior Customer Success Manager

Dallas, TX · On-site

Do you proactively identify risk and expansion opportunities through data, insight, and strong ... AI & Data Fluency * Leverage AI-driven tools and usage analytics to identify expansion ...

Wistron NeWeb Corporation

Senior Customer Engineer

Dallas, TX · On-site

$103K - $142K/yr

Translate complex technical information into clear, actionable insights for diverse stakeholders ... Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults. * Propose ...

DSV A/S

Senior Business Analyst, Operations

Fort Worth, TX · On-site

$88K - $114K/yr

The Sr Business Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the ...

Copart, Inc.

Analyst / Senior Strategic Analyst

Dallas, TX · On-site

$87K - $115K/yr

Support sales efforts by providing targeted insights to inform the design and development of new ... Experience working with marketing or CRM, particularly analyzing email campaign performance ...

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Senior Customer Insight Analyst information

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$45K

$95.1K

$121K

How much do senior customer insight analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer insight analyst in Crowley, TX is $95,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $108,000.00 per year, depending on experience, location, and employer.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

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For Senior Customer Insight Analyst jobs in Crowley, TX, the most frequently searched job titles are:

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Senior Customer Insight Analyst jobs near you

Sr Customer Engagement Analyst

GM Financial

Fort Worth, TX • On-site

Full-time

Retirement

Re-posted 3 days ago

GM Financial rating

8.2

Company rating: 8.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

56th of 177 rated vehicle equipment hire

Job description


Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
Responsibilities
About the role
The Senior Customer Engagement Analyst is responsible for developing a comprehensive view of customer sentiment and providing analytical insights into how GMF can continue to enhance the customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer experience. The analyst will be responsible for summarizing this information to a variety of internal clients. This team member participates in business and system-related projects and collaborates with resources from other functional areas as well as external vendors and partners when necessary.
In this role you will:
  • Maintain a thorough understanding of relevant Customer Experience data sources including: contact center key metrics (emails, inbound calls, response time, etc.), customer and agent interactions, and account and operational effectiveness metrics
  • Work with internal and external partners in a collaborative manner to ensure Customer Experience software tools are being fully utilized
  • Assist with transitioning analytics and data consumption from SAS to Databricks
  • Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies
  • Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests related to customer experience from various internal customers
  • Present analysis to management in a clear, concise, convincing, and actionable format
  • Represent the Customer Experience organization as needed on corporate projects
  • Provide direction, training and guidance to less experienced analysts

Qualifications
What makes You an ideal candidate?
  • Advanced understanding of and experience with relational datasets, data warehouses, data mining, and data analysis techniques
  • Advanced knowledge of data analysis and spreadsheet modeling
  • Advanced skills with Databricks, Python or SQL, SAS, Excel, Word, and PowerPoint
  • Advanced skills with SAS, Python, or SQL, Excel, Word, and PowerPoint.
  • Ability to interact collaboratively with internal customers
  • Effective written and verbal presentation skills
  • Strong analytical ability
  • Ability to work with minimal supervision
  • Capable of managing multiple and varied projects, including the ability to coordinate and balance numerous tasks in a time-sensitive environment
  • Advanced skills with data mining and query tools
  • Prior experience working with large datasets
  • Normal office environment
  • Subject to stressful situations
  • Flexible schedule with the possibility of working long hours, including weekends/holidays, occasional overtime, or split shifts may be required
  • Limited travel may be required to support business needs
  • Strong focus on providing quality service to internal and external customers

Education & Work Experience
  • High School Diploma or equivalent required
  • Bachelor's Degree in related field or equivalent work experience required
  • Master's Degree preferred
  • 3-5 years SAS, Python, or SQL experience required
  • 5-7 years data mining and query tool experience required

Additional Knowledge and Skills
Working effectively within an AI enabled environment:
  • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
  • Skills in evaluating AI outputs for accuracy, compliance, and bias
  • Experience integrating AI into workflows to improve efficiency or insights
  • Familiarity with AI assisted research, summarization, and content generation
  • Understanding of responsible AI use, including ethics and data protection

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
#GMFJobs #LI-Hybrid #LI-MO1

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