$17.75 - $24.25/hr
The Senior Customer Service Representative is responsible for providing superior service to ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...
$17.75 - $24.25/hr
The Senior Customer Service Representative is responsible for providing superior service to ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...
Columbus, OH · On-site +1
$105K - $140K/yr
Description The Senior Business Intelligence Analyst supports the organization's Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external ...
Columbus, OH · On-site +1
$105K - $140K/yr
Description The Senior Business Intelligence Analyst supports the organization's Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external ...
Columbus, OH · On-site +1
$105K - $140K/yr
Description The Senior Business Intelligence Analyst supports the organization's Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external ...
Columbus, OH · On-site +1
$105K - $140K/yr
Description The Senior Business Intelligence Analyst supports the organization's Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external ...
Newark, OH · On-site
$54K - $70K/yr
People • Customers • Trust The Senior Customer Service Representative is responsible for ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...
Newark, OH · On-site
$54K - $70K/yr
People • Customers • Trust The Senior Customer Service Representative is responsible for ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...
Columbus, OH · On-site +1
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
Columbus, OH · On-site +1
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
Columbus, OH · On-site
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
Columbus, OH · On-site
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
Columbus, OH · On-site +1
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
Columbus, OH · On-site +1
$24 - $25.50/hr
The Senior Customer Service Representative works in a team environment inside a Contact Center that ... This may include testing and analyzing customer feedback. * Executes on all short- and long-term ...
We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno ... data analytics to provide portfolio-wide visibility, predictive insights, and actionable ...
We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno ... data analytics to provide portfolio-wide visibility, predictive insights, and actionable ...
Columbus, OH · On-site
$86K - $112K/yr
... customer base all drive high demand for data-driven decision making. At NetJets, the Business ... The BI&A mission is to deliver exceptional analytical insights and solutions to challenges ...
Columbus, OH · On-site
$86K - $112K/yr
... customer base all drive high demand for data-driven decision making. At NetJets, the Business ... The BI&A mission is to deliver exceptional analytical insights and solutions to challenges ...
Reynoldsburg, OH · On-site
$128K - $175K/yr
... partner closely with senior stakeholders, and translate customer insights into clear ... You will integrate and triangulate insights across research, analytics, experimentation, and other ...
Reynoldsburg, OH · On-site
$128K - $175K/yr
... partner closely with senior stakeholders, and translate customer insights into clear ... You will integrate and triangulate insights across research, analytics, experimentation, and other ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... Analytical Tools: Demonstrated ability to build and maintain professional dashboards in ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... Analytical Tools: Demonstrated ability to build and maintain professional dashboards in ...
London, OH · On-site
... enhanced customer experience, operational efficiency). * Traditional Insights & Management ... and senior executives) to ensure analytical initiatives meet real business needs and are fully ...
London, OH · On-site
... enhanced customer experience, operational efficiency). * Traditional Insights & Management ... and senior executives) to ensure analytical initiatives meet real business needs and are fully ...
Marysville, OH · On-site
$99K - $117K/yr
Scotts Miracle-Gro is seeking a highly motivated and data-obsessed Sr. Analyst, CRM Data ... Optimization & Insights * Perform statistical analysis and provide insights for A/B testing ...
Marysville, OH · On-site
$99K - $117K/yr
Scotts Miracle-Gro is seeking a highly motivated and data-obsessed Sr. Analyst, CRM Data ... Optimization & Insights * Perform statistical analysis and provide insights for A/B testing ...
Marysville, OH · On-site
$99K - $117K/yr
Scotts Miracle-Gro is seeking a highly motivated and data-obsessed Sr. Analyst, CRM Data ... Optimization & Insights * Perform statistical analysis and provide insights for A/B testing ...
Marysville, OH · On-site
$99K - $117K/yr
Scotts Miracle-Gro is seeking a highly motivated and data-obsessed Sr. Analyst, CRM Data ... Optimization & Insights * Perform statistical analysis and provide insights for A/B testing ...
... customer base all drive high demand for data-driven decision making. At NetJets, the Business ... Impacts business results and supports decision making at the operational, senior management, and ...
... customer base all drive high demand for data-driven decision making. At NetJets, the Business ... Impacts business results and supports decision making at the operational, senior management, and ...
Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in ... Translate customer insights into actionable product innovation and differentiation. Cross ...
Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in ... Translate customer insights into actionable product innovation and differentiation. Cross ...
Columbus, OH · Remote
$123K - $162K/yr
... Customer Insight & Storytelling * Provide strategic input and leadership on insight initiatives ... Own competitive intelligence strategy, including ongoing monitoring, analysis, and battlecard ...
New
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Columbus, OH · Remote
$123K - $162K/yr
... Customer Insight & Storytelling * Provide strategic input and leadership on insight initiatives ... Own competitive intelligence strategy, including ongoing monitoring, analysis, and battlecard ...
New
The Senior Analyst partners with business leaders to turn data into actionable insights that drive revenue growth and efficiency. This role develops integrated data solutions, analyzes customer ...
The Senior Analyst partners with business leaders to turn data into actionable insights that drive revenue growth and efficiency. This role develops integrated data solutions, analyzes customer ...
... insights * Analyze deposit performance across key client attributes and seasonal events to help ... K-means, hierarchical clustering) for business use cases including customer profiling, customer ...
... insights * Analyze deposit performance across key client attributes and seasonal events to help ... K-means, hierarchical clustering) for business use cases including customer profiling, customer ...
... insights * Analyze deposit performance across key client attributes and seasonal events to help ... K-means, hierarchical clustering) for business use cases including customer profiling, customer ...
... insights * Analyze deposit performance across key client attributes and seasonal events to help ... K-means, hierarchical clustering) for business use cases including customer profiling, customer ...
$48.5K - $56K
0% of jobs
$56K - $63.4K
2% of jobs
$63.4K - $70.9K
3% of jobs
$70.9K - $78.3K
6% of jobs
$78.3K - $85.8K
9% of jobs
$89.5K is the 25th percentile. Wages below this are outliers.
$85.8K - $93.2K
10% of jobs
$93.2K - $100.7K
13% of jobs
The median wage is $106.5K / yr.
$100.7K - $108.1K
10% of jobs
$108.1K - $115.6K
11% of jobs
$118.4K is the 75th percentile. Wages above this are outliers.
$115.6K - $123K
33% of jobs
$123K - $130.5K
4% of jobs
$48.5K
$102.5K
$130.5K
7.6
Based on 150 frontline employees who took The Breakroom Quiz
39th of 119 rated packaging manufacturers
The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.
PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.
BASIC REQUIREMENTS:
Education equivalent to high school diploma required.
Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook
PREFERRED REQUIREMENTS:
Associates degree or college accounting coursework.
Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.
Previous experience using an automated order entry system.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.
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Sourced by ZipRecruiter
Manufacturing
10,000+ Employees
Lake Forest, IL, US
1959
