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Senior Customer Insight Analyst Jobs in Phoenix, AZ

CEC

Senior Customer Account Specialist

Chandler, AZ · On-site

Senior Customer Account Specialist Job Profile About the Company : Controlled Environments Company ... Compile, analyze, and manage the communication of various reports to customers. * Manage lead times ...

LA MESA RV INC

Sr. CRM Specialist (19524)

Phoenix, AZ

  • Medical

  • Retirement

Collaborate with sales & marketing product teams to gather and analyze business requirements ... Monitor CRM performance and usage, offering insights and recommendations for optimization. * Ensure ...

La Mesa RV

Sr. CRM Specialist (19524)

Phoenix, AZ · On-site

  • Medical

  • Retirement

Collaborate with sales & marketing product teams to gather and analyze business requirements ... Monitor CRM performance and usage, offering insights and recommendations for optimization. * Ensure ...

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All JobsCustomer Insight Analyst JobsSenior Customer Insight Analyst JobsSenior Customer Insight Analyst Jobs in Phoenix, AZ

Senior Customer Insight Analyst information

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$48.2K

$101.8K

$129.6K

How much do senior customer insight analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior customer insight analyst in Phoenix, AZ is $101,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $115,700.00 per year, depending on experience, location, and employer.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

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For Senior Customer Insight Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:

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Senior Customer Insight Analyst jobs near you

FP&A Systems & Insight Analyst

Array Technologies, Inc.

Chandler, AZ • On-site

Other

Re-posted 5 days ago

Job description

Job Description:
FP&A Systems & Insight Analyst
Job Summary:
We are looking for a highly technical, systems-driven FP&A Systems & Insights Analyst to elevate our Finance organization through best-in-class reporting, automation, and data architecture. This role is the backbone of Finance's analytical ecosystem-owning Power BI development, financial data models, planning system data structures, and system-driven process improvements.
The ideal candidate is a Power BI and data analytics expert first, with strong fluency in financial statements and FP&A workflows, and a passion for building durable, system-driven solutions rather than manual reporting.
This role builds the systems, dashboards, and automation that modernize how FP&A operates across Corporate and Commercial Finance. Your work enables faster insights, better decisions, and a scalable analytics environment.
Key Job Responsibilities:
Power BI Development & Ownership
  • Serve as the Power BI expert for Finance and own all dashboards supporting Corporate FP&A and Commercial Finance-including revenue, margin, SG&A, OpEx, headcount, KPIs, forecasting, and executive reporting.
  • Build and maintain robust data models, DAX logic and dataflows.
  • Ensure high performance, governance, documentation, and scalability across all reports.
  • Standardize design, metrics, visualizations, and BI best practices across the organization.
  • Reduce ad-hoc reporting by delivering reusable datasets and self-service solutions

Data Architecture & Systems Integration
  • Own and enhance end-to-end reporting pipelines between ERP, HRIS, CRM, FP&A planning tools, and BI systems.
  • Design and maintain data structures that support operational forecasting and long-range planning
  • Diagnosing and resolving data issues, refresh failures, and modeling inconsistencies.
  • Collaborate with IT and third-party vendors on integrations, metadata structure, and system reliability.
  • Maintain a single source of truth for all corporate and commercial financial data.

Automation & Process Optimization
  • Automate manual financial reporting using Power Query, dataflows, data modeling, and workflow automation tools.
  • Streamline forecasting, close and reporting cycles via system-driven enhancements.
  • Improve data integrity, metric consistency, and FP&A repeatability across all functions.
  • Enable evolve processes for AI solutions to accelerate real time information and predictability.

FP&A Support
  • Support quarterly forecasting, monthly outlooks, and annual planning through automated tools and structured datasets.
  • Support analytics across Corporate FP&A and Commercial Finance.
  • Conduct variance analyses with data-driven insights.

Qualifications:
  • Bachelor's degree in Data Analytics, Information Systems, Finance, Accounting, or related field.
  • Advanced Power BI expertise: DAX, Power Query (M), dimensional data modeling, dataflows, and workspace management.
  • 2-6 years of relevant experience in BI development, data analytics, FP&A, or financial reporting.
  • Strong understanding of financial statements and core budgeting/forecasting concepts.
  • High proficiency in Excel.
  • Demonstrated ability to automate manual workflows and build scalable reporting solutions.
  • Strong analytical mindset and communication skills.

Preferred Qualifications:
  • SQL or relational database experience.
  • Experience with ERP/HRIS/CRM systems.
  • Experience with FP&A platforms such as Adaptive Insights, Planful, or Anaplan.
  • Experience supporting revenue, margin, or commercial analytics.

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array's ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
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