Senior Customer Insight Analyst Jobs in Boca Raton, FL

This role is 4 days onsite (Monday-Thursday) at our Boca Raton, FL HQ.

The Senior E-commerce Search Analyst reports to the Director of E-commerce and is responsible for optimizing the site search, browse experience, navigation, taxonomy, and product recommendation zones to improve product discovery, customer experience, conversion, and revenue. This role leverages customer insights, analytics, and search optimization best practices to enhance search relevance, browse, and merchandising while partnering cross-functionally with Merchandising, Product, UX, Marketing to deliver measurable business results and continuously improve the digital shopping experience. 

Primary Responsibilities:

• Work at an intermediate level for key site features & functionality, such as Search, Taxonomy, Category Pages, Product Detail Pages, Product Recommendations, Navigation Filters, and administration for assigned product categories.
• Leverage existing site capabilities and experiences to create a simplified, best-in-class online shopping experience through the eyes of the customer. Use data and customer insights to optimize the online shopping experience and revenue through all available selling tools.  
• Experience with analytics platforms such as Adobe Analytics, Google Analytics as well as testing and optimization tools like Bloomreach, Adobe Experience Manager, Adobe Target, Bazzarvoice, or similar tools.
• Develop an intermediate level understanding of the customer's journey, needs, and behaviors through internal system data and customer research, leveraging customer knowledge to create selling strategies that give OfficeDepot.com a competitive advantage.
• With guidance from the Senior Manager and Director of Ecommerce,  develop and manage realistic and effective business strategies, including prioritizing focus categories and areas based on sales performance, seasonal importance, merchant team and vendor collaboration, to meet planned sales, product margin, and Ecommerce team goals, providing competitive differentiation.
• Remove barriers to productivity, identify process inefficiencies and performance gaps. Simplify, improve, or stop inefficient or ineffective activities.
• Solve business situations, continuously reviewing performance, competition, and anticipating challenging market conditions. Develop and execute contingency plans to appropriately counteract challenges and communicate findings to key business partners and internal team members.

Education and Experience:

• Bachelor's degree or equivalent experience in Business, Ecommerce, Information Systems, Computer Science.  
• 3+ years of experience with Ecommerce functionality, website usability principles, Search, and familiarity with mobile and social media platforms.
• Experience with analytics platforms such as Adobe Analytics, Google Analytics, or similar, as well as testing and optimization tools like Bloomreach, Adobe Experience Manager, Adobe Target, Bazzarvoice, Monetate, or similar tools. Excellent computer skills in Microsoft Office, industry standard Web Browsers, & Ecommerce.  
• Proven ability to work cross functionally with business as well as IT/technical teams.  Understanding of retail business.  
• Excellent written and verbal communication skills.  Ability to learn quickly.  Ability to get results with complex problems with attention to details.  Ability to persuade/influence team members, sell ideas effectively, get results and follow through.  Strong decision-making skills and an understanding of where projects fit into strategy.  Demonstrate integrity and maturity, and a constructive approach to challenges.  

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. 

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.