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Senior Customer Insight Analyst Jobs in Boca Raton, FL

Chewy

Senior Financial Analyst

Plantation, FL · On-site

$84K - $105K/yr

... insights to senior leaders and cross-functional stakeholders. You will support budgeting ... Provide ad hoc financial analysis and decision support for strategic initiatives, investment ...

Chewy

Senior Financial Analyst

Plantation, FL

$81K - $101K/yr

... insights to senior leaders and cross-functional stakeholders. You will support budgeting ... Provide ad hoc financial analysis and decision support for strategic initiatives, investment ...

UKG, Inc.

Sr Financial Analyst

Weston, FL · On-site

$81K - $101K/yr

The code you ship, the decisions you make, and the care you show a customer all add up to real ... Learn more at www.ukg.com/careers Job Responsibilities • Analyze & provide actionable insights ...

3 Core Systems

Senior Data Analyst

Deerfield Beach, FL · Hybrid

$83K - $105K/yr

... customer service and claims · Demanding priorities · Must be very Analytical · Data solutions ... insights and scalable solutions that support business growth and strategic decision-making. This ...

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All JobsCustomer Insight Analyst JobsSenior Customer Insight Analyst JobsSenior Customer Insight Analyst Jobs in Boca Raton, FL

Senior Customer Insight Analyst information

See Boca Raton, FL salary details

$46K

$97.3K

$123.8K

How much do senior customer insight analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior customer insight analyst in Boca Raton, FL is $97,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $110,600.00 per year, depending on experience, location, and employer.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

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Senior Customer Insight Analyst jobs near you

Bilingual (Spanish) Customer Service Rep

Altegra Health

Weston, FL

$14.75 - $18.50/hr

Full-time

Re-posted 13 days ago

Job description

Company Description

On March 1, 2017 McKesson Corporation
(NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare
information technology company, setting an incredibly exciting course for the
future. The entity combined substantially all of Change Healthcare's business
and the majority of McKesson Technology Solutions (MTS) into the new company.





CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE





Our culture is guided by our core values which
are woven into the fabric of every aspect of our company; Pursue Purpose,
Champion Innovation, Earn Trust, Be Agile, and Include All.





Join our team today where we are creating a
better coordinated, increasingly collaborative, and more efficient healthcare
system!


Job Description

We offer a
full-time position as a Member Services/Sr. Customer Service Rep at our Weston,
Florida office. The position reports to the Advocate Supervisor in the Member
Services division. Our Sr. Customer Service Reps are professionals who interact
with health plan members through outbound and inbound telephonic contact to
complete various intake services.





RESPONSIBILITIES:



  • Interact with health plan members
    through outbound and inbound telephonic contact to review and assess health
    plan member's eligibility for services.

  • Achieve individual growth and
    production goals.

  • Contribute to the department's
    success by succeeding at departmental and quality metrics.

  • Review correspondences and/or
    inquiries from the health plan members to determine needs and fast track highly
    qualified cases.

  • Acknowledge, follow-up, and close
    out correspondence and/or inquiries as assigned.

  • Stay informed with current knowledge
    of state and federal regulatory requirements.

  • Comply with all company and
    department operational guidelines and policies.

  • Participate in Altegra Health staff
    and operational development programs as assigned.

















Qualifications

    • Business demeanor and skills with
      the ability to communicate effectively (verbal, written and listening
      skills).

    • Ability to successfully market,
      sell, and promote company services in an outbound call center (production
      driven) environment.

    • Professional behavior with
      courteous, polite and energetic qualities.

    • High commitment to accuracy, high
      quality work, and detail-oriented.

    • Must be driven and motivated to
      exceed individual and team goals.

    • Able to learn and adapt to changing
      environments, applications and software.

    • Experience with the health care
      industry. Prefer general knowledge of Medicare,

    • Medicaid, and Managed Care.

    • Knowledge of MS Word, Excel and
      PowerPoint.

    • Bilingual is a plus
      (English/Spanish).

  • MUST BE ABLE TO WORK Monday - Friday in one of the following
    shifts: 11am - 8pm

Additional Information

INSPIRING A BETTER HEALTHCARE SYSTEM





Change Healthcare is one of the
largest, independent healthcare technology companies in the United States. We
are a key catalyst of a value-based healthcare system - working alongside our
customers and partners to accelerate the journey towards improved lives and
healthier communities.





We provide software and analytics,
network solutions and technology-enabled services that help our customers
obtain actionable insights, exchange mission-critical information, control
costs, optimize revenue opportunities, increase cash flow and effectively navigate
the shift to value-based healthcare. Our solutions enable improved efficiencies
and insights for all major stakeholders across the healthcare system, including
commercial and governmental payers, employers, hospitals, physicians and other
providers, laboratories and consumers.

Apply