Senior Customer Insight Analyst Jobs in Boca Raton, FL

Simplify. Make complex systems and processes easy. Lead and coordinate strategies. Hello Senior Product Specialist! Start here.
We are looking for a Senior Product Specialist to support the growth, performance, and continuous improvement of our products. This person will act as a bridge between product, UX, analytics, finance, sales, marketing, operations, customer support, and technology teams to ensure our products are well understood, effectively launched, measured, and optimized.
The ideal candidate is highly organized, analytical, customer-focused, and commercially minded. They should be able to deeply understand product functionality, research UX standards and best practices, define and track meaningful KPIs, evaluate product performance, and support business cases or financial models that guide product decisions.
Job Responsibilities
 

• Develop a deep understanding of the company’s products, features, customer journeys, business model, and strategic goals
• Serve as a product expert for internal teams, helping answer questions and clarify product functionality
• Research UX standards, competitor experiences, customer behavior, and industry best practices to identify opportunities for product improvement
• Support product launches, feature rollouts, QA testing, documentation, internal training, and post-launch analysis
• Gather and organize feedback from customers, sales, support, marketing, operations, analytics, and leadership teams
• Analyze product performance, user behavior, conversion funnels, customer issues, and market trends to identify friction points and growth opportunities
• Define, monitor, and report on key product KPIs, including adoption, engagement, retention, conversion, revenue impact, customer satisfaction, and operational efficiency
• Work closely with product managers, designers, developers, finance, and stakeholders to help define product requirements, priorities, and success metrics
• Assist in building business cases, financial models, ROI analyses, pricing evaluations, and revenue-impact assessments for new features, products, or improvements
• Create product documentation, FAQs, release notes, training materials, process guides, KPI dashboards, and executive summaries
• Monitor product bugs, enhancement requests, and operational issues, ensuring they are properly documented, prioritized, and communicated
• Help improve the customer experience by identifying UX gaps and recommending practical, data-supported solutions
• Support go-to-market efforts by providing product knowledge, positioning details, competitive insights, customer value propositions, and performance expectations
• Prepare reports and presentations on product performance, customer insights, KPI trends, financial impact, and recommended next steps
• Mentor or guide junior product specialists or cross-functional team members when needed

Job Qualifications
 

• 4+ years of experience in product, product operations, product analytics, business analysis, customer success, UX research, finance, strategy, or a related role
• Strong understanding of digital products, customer journeys, product development processes, and UX best practices
• Ability to research UX standards, competitor products, user behavior, and industry benchmarks
• Experience defining, tracking, and interpreting product KPIs
• Strong analytical and financial modeling skills, including comfort with revenue projections, ROI analysis, cost-benefit analysis, pricing models, or business cases
• Excellent communication, documentation, and presentation skills
• Ability to translate customer, business, UX, and financial insights into clear product feedback and requirements
• Experience working cross-functionally with product managers, designers, engineers, marketing, sales, customer support, analytics, and finance teams
• Comfortable using tools such as Jira, Asana, Monday.com, Notion, Confluence, Figma, Google Analytics, Mixpanel, Amplitude, Looker, Tableau, Excel, Google Sheets, Salesforce, HubSpot, or similar platforms
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment

• Experience with SaaS, marketplace, mobile app, fintech, media, subscription, or e-commerce products
• Experience supporting product launches, go-to-market strategies, or executive-level product reporting
• Familiarity with UX research methods, usability testing, customer journey mapping, wireframes, and design systems
• Advanced Excel or Google Sheets skills
• Experience building dashboards, KPI reports, financial models, or business cases
• Experience creating internal training materials, product documentation, or stakeholder presentations
• Previous experience in a senior, lead, or cross-functional product support role

Success in This Role Looks Like
 

• Product decisions are supported by clear research, customer insights, KPIs, and financial analysis
• Internal teams clearly understand product features, updates, processes, and success metrics
• Product feedback is organized, actionable, and consistently shared with the right stakeholders
• Product launches are well-supported, clearly communicated, and measured after release
• Customer pain points and UX gaps are identified and translated into meaningful product improvements
• Leadership has better visibility into product performance, customer behavior, revenue impact, and opportunities for growth

Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.
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Lion Holdings is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
 

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