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Virtual Csr Jobs in Boca Raton, FL (NOW HIRING)

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

5th HQ

Customer Service Representative

Hollywood, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

Domino's Pizza

Customer Service Rep

Royal Palm Beach, FL

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

Home - TWS

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

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Virtual Csr information

See Boca Raton, FL salary details

$9

$17

$25

How much do virtual csr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual csr in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are the most commonly searched types of Csr jobs in Boca Raton, FL?

The most popular types of Csr jobs in Boca Raton, FL are:

What are popular job titles related to Virtual Csr jobs in Boca Raton, FL?

For Virtual Csr jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Csr jobs in Boca Raton, FL look for?

The top searched job categories for Virtual Csr jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Virtual Csr jobs?

Cities near Boca Raton, FL with the most Virtual Csr job openings:

Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Boca Raton, FL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Rep

Total Warranty Services

Boca Raton, FL • On-site

$15.25 - $20.50/hr

Full-time

Re-posted 3 days ago

Job description

Description
Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid Maintenance services, and Key replacement. They also provide information to policy holders and dealerships such as explaining contract coverage, claim processes, claim status updates and decisions, and other general inquiries. The position requires the CSR to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to a variety of cases that are presented.
Must be able to work M- Thurs 10 AM - 7 PM and Friday 9 AM- 6 PM EST.
Essential Duties and Responsibilities
  • Provide excellent & empathetic customer service, while listening/communicating with customers and callers to understand and resolve their questions, issues, and/or needs.
  • Adjudicate claims submitted online & over the phone for various types of coverage
  • Effectively communicate information regarding contract coverage, claim processes, claim decisions, and more to customers, dealers, and coworkers.
  • Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s).
  • Troubleshoot problems (such as technical difficulties) and drive resolutions.
  • Support and assist claims management with special tasks and projects as assigned by immediate supervisor, and back up other customer service representatives.
  • Accurately document and process claims in appropriate systems and collaborate with others to analyze and process claims.
  • Must be able to work 10:00 AM - 7:00 PM Mon-Thurs and 9:00 AM - 6:00 PM on Friday EST
  • Other duties as assigned

Requirements
  • High school diploma or GED
  • 2 years' experience working in a call center environment preferred
  • Must type at least 30 - 35 wpm
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
  • Must be able to multi-task and effectively balance competing priorities
  • Exceptional customer service skills

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