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Work From Home Retail Customer Service Representative Jobs in Boca Raton, FL

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · Remote

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home. As a Customer ...

Home - TWS

Customer Service Representative

Boca Raton, FL · Remote

$16.50 - $22.25/hr

A claim's department Customer Service Representative is responsible for adjudicating tire claims ... Must be able to work Mon-Thurs 10 AM - 7 PM EST and Friday 9 AM - 6 PM EST. Essential Duties and ...

HMG Careers

Work From Home Sales Specialist

Haverhill, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Lantana, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Retail Customer Service Representative information

See Boca Raton, FL salary details

$9

$16

$22

How much do work from home retail customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for work from home retail customer service representative in Boca Raton, FL is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.27 per hour, depending on experience, location, and employer.

What is a work from home retail customer service representative?

A Work From Home Retail Customer Service Representative is a professional who assists customers of a retail company remotely, often from their own home. Their primary responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products and services via phone, email, or chat. These representatives use computer systems and communication tools to deliver high-quality service, ensuring customer satisfaction. Working from home allows for flexibility, but also requires strong self-motivation, communication skills, and the ability to troubleshoot problems independently.

What are the key skills and qualifications needed to thrive as a work from home retail customer service representative?

To thrive as a Work From Home Retail Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and call center software is typically required. Exceptional patience, active listening, and time management help individuals excel in resolving customer issues remotely. These skills ensure efficient, positive customer interactions and contribute to customer satisfaction and loyalty in a virtual environment.

How do work from home retail customer service representatives stay connected and coordinated with their teams while working remotely?

Work From Home Retail Customer Service Representatives typically stay connected with their teams through regular virtual meetings, chat platforms, and email communications. Many companies use collaborative tools like Slack, Microsoft Teams, or Zoom to facilitate real-time communication and support. Team leads often provide updates, share best practices, and offer assistance during scheduled check-ins. While independent work is common, representatives frequently collaborate with supervisors and colleagues to resolve complex customer issues and ensure consistent service quality.

What are popular job titles related to Work From Home Retail Customer Service Representative jobs in Boca Raton, FL?

For Work From Home Retail Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Work From Home Retail Customer Service Representative jobs in Boca Raton, FL are:

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Work From Home Retail Customer Service Representative jobs near you
Infographic showing various Work From Home Retail Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $33,980 per year, or $16.3 per hour.

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • Hybrid

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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