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Senior Customer Service Representative Jobs in Boca Raton, FL

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Senior Customer Service Representative information

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$11

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$33

How much do senior customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior customer service representative in Boca Raton, FL is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.18 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Boca Raton, FL? The most popular types of Customer Service Representative jobs in Boca Raton, FL are:
What are popular job titles related to Senior Customer Service Representative jobs in Boca Raton, FL? For Senior Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Boca Raton, FL look for? The top searched job categories for Senior Customer Service Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Customer Service Representative jobs? Cities near Boca Raton, FL with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,545 per year, or $21.9 per hour.

Senior Customer Service Representative

Joe Hillman Plumbers

Davie, FL • On-site

$22 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Senior Customer Service Representative

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Senior Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!

This position earns a competitive wage of $22-$25/hr (depending on experience). We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today!

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

Essential Responsibilities:
  • Answer inbound calls and respond to customer inquiries promptly and professionally.
  • Maintain accurate customer records, work orders, and service logs in our database.
  • Coordinate and schedule service appointments.
  • Assist with billing inquiries and process payments.
  • Relay important information between customers, technicians, and the office staff.
  • Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
  • Assist with various administrative tasks as needed to support the team and improve workflow.
  • Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.
Qualifications for a Collections Specialist / Customer Service Representative (CSR):
  • High School diploma, or GED equivalent.
  • Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
  • Experience working in Service Titan a plus but not required.
  • Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
  • Strong interpersonal and communication skills and the ability to work effectively with diverse population.
  • Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
  • Attendance, time management and punctuality are very important traits for this role.

This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.

If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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