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Virtual Customer Service Representative Jobs in Boca Raton, FL

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

New

5th HQ

Customer Service Representative

Hollywood, FL

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Boca Raton, FL

Virtual Customer Service Representative information

See Boca Raton, FL salary details

$9

$17

$25

How much do virtual customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer service representative in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Boca Raton, FL? The most popular types of Customer Service Representative jobs in Boca Raton, FL are:
What are popular job titles related to Virtual Customer Service Representative jobs in Boca Raton, FL? For Virtual Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Boca Raton, FL look for? The top searched job categories for Virtual Customer Service Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Customer Service Representative jobs? Cities near Boca Raton, FL with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Representative (CSR)

Peachy Keen Air Conditioning, Plumbing and Heating

Deerfield Beach, FL • On-site

$15.50 - $21/hr

Other

PTO

Re-posted 19 days ago

Job description


Peachy Keen Home Services We're growing - and you're invited to lead the way.
Customer Service Representatives needed!
Bring your skills, leadership, and drive - to help us build South Florida's most trusted home service brand.
Be the Voice of Peachy Keen-Where Premium Service Starts with You!
Peachy Keen Air Conditioning, Plumbing and Heating is growing fast, and we're looking for friendly, organized, and solution-driven Customer Service Representatives (CSRs) to join our team. If you love helping people, thrive in a fast-paced environment, and want to be part of a dynamic company that values family, culture and personal growth, we'd love to hear from you.
What You'll Do
* Have industry knowledge of AC and / or Plumbing services.
* Answer inbound and make outbound calls with warmth, clarity, and confidence.
* Service Titan experience preferred to schedule service appointments and dispatch techs with precision.
* Handle customer questions, concerns, and follow-ups with care.
* Use scripts and intake forms to deliver consistent, premium experiences.
* Collaborate and coordinate with dispatch, techs, office staff, and leadership to keep our operations busy and running smoothly.
What We Offer
* Competitive hourly pay
* Paid time off that grows with you
* Branded onboarding, training, and tools to set you up for success
* A team-first culture built on respect, feedback, and fun
* Opportunities to grow into leadership and operations roles
Who You Are
* A strong communicator with a friendly, professional phone presence
* Detail-oriented and comfortable using scheduling software or CRMs
* Calm under pressure and quick to solve problems
* Experienced in customer service or dispatching teams (home services a plus!)
* Ready to grow with a company that's scaling fast!
Where We Work
We serve homes across South Florida-bringing premium care and Peachy Keen charm to every call and doorstep.
Apply today & let's build something great-together.

Apply