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Senior Customer Service Representative Jobs in Boca Raton, FL

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

5th HQ

Customer Service Representative

Hollywood, FL

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

Domino's Pizza

Customer Service Rep

Royal Palm Beach, FL

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Boca Raton, FL

Senior Customer Service Representative information

See Boca Raton, FL salary details

$11

$21

$33

How much do senior customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior customer service representative in Boca Raton, FL is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.18 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Boca Raton, FL? The most popular types of Customer Service Representative jobs in Boca Raton, FL are:
What are popular job titles related to Senior Customer Service Representative jobs in Boca Raton, FL? For Senior Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Boca Raton, FL look for? The top searched job categories for Senior Customer Service Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Customer Service Representative jobs? Cities near Boca Raton, FL with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,545 per year, or $21.9 per hour.

Customer Service Representative (CSR)

Peachy Keen Air Conditioning, Plumbing and Heating

Deerfield Beach, FL • On-site

$15.50 - $21/hr

Other

PTO

Re-posted 23 days ago

Job description


Peachy Keen Home Services We're growing - and you're invited to lead the way.
Customer Service Representatives needed!
Bring your skills, leadership, and drive - to help us build South Florida's most trusted home service brand.
Be the Voice of Peachy Keen-Where Premium Service Starts with You!
Peachy Keen Air Conditioning, Plumbing and Heating is growing fast, and we're looking for friendly, organized, and solution-driven Customer Service Representatives (CSRs) to join our team. If you love helping people, thrive in a fast-paced environment, and want to be part of a dynamic company that values family, culture and personal growth, we'd love to hear from you.
What You'll Do
* Have industry knowledge of AC and / or Plumbing services.
* Answer inbound and make outbound calls with warmth, clarity, and confidence.
* Service Titan experience preferred to schedule service appointments and dispatch techs with precision.
* Handle customer questions, concerns, and follow-ups with care.
* Use scripts and intake forms to deliver consistent, premium experiences.
* Collaborate and coordinate with dispatch, techs, office staff, and leadership to keep our operations busy and running smoothly.
What We Offer
* Competitive hourly pay
* Paid time off that grows with you
* Branded onboarding, training, and tools to set you up for success
* A team-first culture built on respect, feedback, and fun
* Opportunities to grow into leadership and operations roles
Who You Are
* A strong communicator with a friendly, professional phone presence
* Detail-oriented and comfortable using scheduling software or CRMs
* Calm under pressure and quick to solve problems
* Experienced in customer service or dispatching teams (home services a plus!)
* Ready to grow with a company that's scaling fast!
Where We Work
We serve homes across South Florida-bringing premium care and Peachy Keen charm to every call and doorstep.
Apply today & let's build something great-together.

Apply