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Online Csr Jobs in Boca Raton, FL (NOW HIRING)

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

Home - TWS

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

5th HQ

Customer Service Representative

Pembroke Park, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5 ... Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their ...

5TH HQ LLC

Customer Service Representative

Plantation, FL · On-site

$16 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5 ... Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their ...

5th HQ

Customer Service Representative

Hollywood, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5 ... Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their ...

PIP

Customer Service Representative

Fort Lauderdale, FL · On-site

$25 - $31/hr

Our Customer Service Representatives are at the heart of our business. They serve as trusted ... While technology plays a pivotal role in our industry, from print, signs and marketing to online ...

Domino's Pizza

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing ...

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Online Csr information

See Boca Raton, FL salary details

$9

$17

$25

How much do online csr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online csr in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is an online CSR?

Online CSRs, or Online Customer Service Representatives, are professionals who assist customers via digital channels such as email, live chat, and social media. They handle inquiries, resolve issues, process orders, and provide information about products or services. Online CSRs play a key role in ensuring customer satisfaction and maintaining a positive brand image by delivering prompt and effective support remotely.

What are the key skills and qualifications needed to thrive as an online CSR?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills and qualities are crucial for resolving customer issues efficiently and ensuring positive customer experiences in digital environments.

What are some common challenges faced by online CSRs, and how can they be effectively managed?

Online Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, managing difficult or upset customers, and quickly adapting to new technologies or procedures. Effective time management, clear written communication, and maintaining a calm, empathetic demeanor are key to overcoming these hurdles. Many organizations provide training and support systems, including knowledge bases and escalation protocols, to help representatives deliver consistent, high-quality service. Regular feedback and collaboration with team members also play a crucial role in navigating these challenges successfully.

What are the most commonly searched types of Csr jobs in Boca Raton, FL?

The most popular types of Csr jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Online Csr jobs?

Cities near Boca Raton, FL with the most Online Csr job openings:

Online Csr jobs near you
Infographic showing various Online Csr job openings in Boca Raton, FL as of August 2026, with employment types broken down into 63% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Rep

Total Warranty Services

Boca Raton, FL • On-site

$15.25 - $20.50/hr

Full-time

Re-posted 4 days ago

Job description

Description
Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid Maintenance services, and Key replacement. They also provide information to policy holders and dealerships such as explaining contract coverage, claim processes, claim status updates and decisions, and other general inquiries. The position requires the CSR to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to a variety of cases that are presented.
Must be able to work M- Thurs 10 AM - 7 PM and Friday 9 AM- 6 PM EST.
Essential Duties and Responsibilities
  • Provide excellent & empathetic customer service, while listening/communicating with customers and callers to understand and resolve their questions, issues, and/or needs.
  • Adjudicate claims submitted online & over the phone for various types of coverage
  • Effectively communicate information regarding contract coverage, claim processes, claim decisions, and more to customers, dealers, and coworkers.
  • Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s).
  • Troubleshoot problems (such as technical difficulties) and drive resolutions.
  • Support and assist claims management with special tasks and projects as assigned by immediate supervisor, and back up other customer service representatives.
  • Accurately document and process claims in appropriate systems and collaborate with others to analyze and process claims.
  • Must be able to work 10:00 AM - 7:00 PM Mon-Thurs and 9:00 AM - 6:00 PM on Friday EST
  • Other duties as assigned

Requirements
  • High school diploma or GED
  • 2 years' experience working in a call center environment preferred
  • Must type at least 30 - 35 wpm
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
  • Must be able to multi-task and effectively balance competing priorities
  • Exceptional customer service skills

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