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Customer Service Manager Jobs in Boca Raton, FL (NOW HIRING)

VSE AVIATION

Manager, Customer Service (1977)

Davie, FL · On-site

The Customer Service Manager is responsible for program profitability and first level management of customer service activities of assigned product lines/locations required for gas turbine engines ...

Chewy

Manager, Customer Service I

Hollywood, FL

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Delray Buick GMC

Service Manager

Delray Beach, FL · On-site

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Ten-8 Fire & Safety

Be Seen First

Service Manager

Pompano Beach, FL · On-site

Focused on serving customers in Florida and Georgia, our knowledgeable staff of sales, service, and ... The Service Manager will operate the Service Center at maximum production, controlling costs ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Boca Raton, FL

Customer Service Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Boca Raton, FL? The most popular types of Customer Service jobs in Boca Raton, FL are:
What are popular job titles related to Customer Service Manager jobs in Boca Raton, FL? For Customer Service Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Manager jobs? Cities near Boca Raton, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.
Customer Service Manager

Customer Service Manager

Schumacher Auto Group Inc

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description

Customer Service Manager
To effectively manage the Customer Service Department activities and staff to ensure customer satisfaction and repeat patronage through staff attitude, professionalism and work quality excellence maximizing efficiency and profitability.
Come and join a great team. We offer a complete benefits package including medical, dental, vision, life, STD, LTD, paid vacation, holiday and 401K. Outstate Relocation pack available.
At Schumacher Auto, it is our mission to "Serve Customers for Life". Commitment to our customers and providing quality service is evident in our world class state of the art facilities, world-class products, and the finest employees in the industry.
Major Duties
  1. Recommends/establishes policies and/or programs to improve efficiencies for attaining increased customer satisfaction and growth, employee productivity and corporate objectives.
  2. Supervises and monitors employee performance and workflow for cost-effectiveness and efficiency
  3. Recruits and interviews new department employees
  4. Conducts training of new employees
  5. Verifies staff payroll
  6. Monitors all outside website/agency surveys from customers/non-customers in real-time.
  7. Responds to all customer surveys via phone, email, or social media promptly.
  8. Resolves product/service problems by clarifying the customer's complaint by:
    1. Determine the cause of the problem/complaint
    2. Research the best solution for the client and dealership
    3. Obtain proper approval by dealership manager (if required)
    4. Present the best solution to the client
    5. Follow up to ensure the resolution is satisfactory to the client
  9. Ensures that all complaints, interactions are recorded for future reference
  10. Follows-up with department managers to ensure customer complaints have been ratified to customer satisfaction.
  11. Thorough knowledge of products and services offered at ALL Schumacher Rooftops.
  12. Work with the management team to be informed of any changes in company/manufacturer policies.
  13. Build sustainable relationships of trust through open and interactive communication.
  14. Performs other related duties

Job Requirements:
Previous customer service experience.
Expert knowledge of :
  • Customer Service/Relations
  • Internet/social media
  • People Skills
  • Courtesy
  • Good Telephone Voice
  • Patience
  • Good Listener
  • Attention to Detail
  • Tenacity
  • Ability to follow through
  • Strong communication skills
  • Analytical

Please email resume to Sharon Madden ( smadden@schumacherauto.com)
*All applicants must pass pre-employment testing to include: background checks and drug testing in order to qualify for employment*
The Schumacher organization strives through the hard work and sincere commitment of its team of over 700 employees to provide the best automotive shopping and service experience available.

Apply