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Customer Service Manager Jobs in Boca Raton, FL (NOW HIRING)

Chewy

Manager, Customer Service II

Hollywood, FL

A customer-first mindset is critical for this role. What You'll Do: * Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers. * Promote an engaging agent experience ...

Carrier

Customer Service Business Relationship Manager

FL · On-site +1

$117K - $234K/yr

About this role The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Boca Raton, FL

Customer Service Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Boca Raton, FL? The most popular types of Customer Service jobs in Boca Raton, FL are:
What are popular job titles related to Customer Service Manager jobs in Boca Raton, FL? For Customer Service Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Manager jobs? Cities near Boca Raton, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.
General Manager - Service

General Manager - Service

Hill York Service Corporation, LLC

Fort Lauderdale, FL • On-site

Full-time

Posted 27 days ago

Job description

About Us
As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.
Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.
Job Summary
Hill York seeks a dynamic, growth-minded General Manager - Service to lead our service business across Miami-Dade and Broward counties. As a key member of Hill York's leadership team, this individual is responsible for full P&L ownership, overall service operational performance, customer experience, team development, safety, and strategic growth. The GM - Service will lead our Service Manager, CSR Manager, and Service Analyst to deliver best-in-class HVAC service, maintenance, and repair solutions. This leader will drive consistency, operational excellence, and long-term customer satisfaction while collaborating closely with Sales, Operations, and leadership to strengthen processes and grow our service portfolio in South Florida. This is a high-impact leadership role in a fast-paced, relationship-driven business where integrity, teamwork, and performance are core values.
Essential Duties & Responsibilities
Leadership & People Development
  • Lead, mentor, and develop the Service Manager, CSR Manager, and Service Analyst to ensure high performance, accountability, and continuous improvement.
  • Promote a high-performance culture grounded in accountability, results, teamwork, safety, and customer focus.
  • Support the Service Manager in developing field technicians and warehouse operations by guiding priorities and reinforcing standards.
  • Assess talent needs and ensure development through training, coaching, and strategic hiring.
  • Reinforce consistent operational processes and best practices across the region in collaboration with other service leaders.

Operational Excellence
  • Oversee overall service operations at a strategic level, ensuring the team delivers timely, high-quality service across Dade and Broward.
  • Ensure the Service Manager, CSR Manager, and Service Analyst maintain strong scheduling, labor planning, dispatch coordination, PM execution, billing accuracy, and customer support.
  • Drive standardization and continuous process improvement to increase efficiency, consistency, and operational reliability.
  • Support resolution of escalated customer issues with urgency and professionalism in partnership with the Service Manager and CSR Manager.
  • Champion the adoption of digital tools and workflow modernization to enhance field documentation, transparency, and productivity.

Financial & Business Management
  • Own full P&L responsibility for the Dade and Broward service business.
  • Develop and execute annual operating plans, revenue goals, and margin expectations.
  • Monitor key metrics including labor utilization, materials cost, inventory, backlog, DSO, PM compliance, and service profitability.
  • Support collections efforts on overdue accounts and maintain strong communication with Finance.
  • Ensure proper pricing governance for materials, labor rates, and refrigerant.
  • Drive service business growth by partnering with Sales and supporting the Service Manager in lead generation, repair opportunities, and PM agreement expansion.

Customer & Account Management
  • Serve as a senior point of contact for key accounts, ensuring long-term relationships, high service satisfaction, and strategic alignment.
  • Conduct site visits, customer meetings, and quarterly business reviews (QBRs) with major clients as needed.
  • Maintain strong, trust-based relationships focused on reliability, quality, and responsiveness.

Safety & Compliance
  • Promote a proactive safety culture in alignment with Hill York and EMCOR policies.
  • Ensure the Service Manager and field teams meet safety expectations, documentation requirements, and regulatory compliance related to refrigerants, equipment, and field practices.
  • Participate in safety initiatives, audits, incident reviews, and corrective action planning as needed.

Strategic Leadership
  • Contribute to the company's overall strategic direction as a member of the leadership team.
  • Drive process improvement, service modernization, and cross-department alignment to strengthen the business.
  • Champion new technologies, digital workflows, and best practices from across EMCOR.
  • Identify emerging trends, customer needs, and regional opportunities for service growth.

#hillyork
#LI-SD2
#LI-TM1
#LI-Onsite
Qualifications
  • Minimum 10 years of commercial HVAC service experience in a mechanical contracting environment.
  • Minimum 3-5 years of leadership experience.
  • Proven success managing service operations with P&L accountability.
  • Strong leadership, coaching, and talent-development skills.
  • Experience leading process improvement and implementing operational best practices.
  • Excellent communication, customer service, and relationship-building skills.
  • High proficiency in Microsoft Office and service management software; experience with COINS, and XOi preferred.
  • Strong organizational skills with the ability to manage competing priorities.
  • Valid driver's license; ability to travel across Dade/Broward counties.
  • Full-time, on-site presence is required due to the hands-on nature of this role, which demands daily interaction with service, dispatch, billing, field leadership, and customer relationships.

Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

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