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Customer Service Manager Jobs in Boca Raton, FL (NOW HIRING)

Bridgestone

Service Manager

Lantana, FL · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Lantana, FL · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Lake Worth, FL · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Boca Raton, FL

Customer Service Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Boca Raton, FL? The most popular types of Customer Service jobs in Boca Raton, FL are:
What are popular job titles related to Customer Service Manager jobs in Boca Raton, FL? For Customer Service Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Manager jobs? Cities near Boca Raton, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.

Customer Service

Sweet Sensations of Doral Beach LLC

Fort Lauderdale, FL

Full-time, Part-time

Re-posted 28 days ago

Job description

Hiring all positions, P/T, F/T, Assistant Managers, Managers

Responsibilities

Welcome guests as they arrive at the store and provide them with information about our products and/or services

Serve homemade ice cream and all other luxurious items we offer

Take Payment in exchange of item sold

Bag, box, and wrap purchased items

Identify prices of goods using memory or scanner

Complete transactions on the cash register and provide customers with the total bill, receipts and change

Process credit card payments

Perform duties of customer service representative

Assist in stocking shelves, rotating merchandise, and marking prices

Productionmake waffle cones, cookies, brownies, apples, cotton candy

Clean work area to maintain a tidy work environment

Respond to all complaints in a friendly and professional manner

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