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Online Customer Service Jobs in Boca Raton, FL (NOW HIRING)

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

Home - TWS

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

Southland Floors

Be Seen First

Customer Service

Pompano Beach, FL · On-site

$22/hr

Based out of Pompano Beach, FL, we are looking for a Customer Service Representative. Job Overview: We are seeking a motivated and detail-oriented Customer Service Representative to join our team.

StaffMyAgency LLC

Customer Service

Boca Raton, FL · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

KFC

Customer Service

Belle Glade, FL

$14.75 - $20/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

5th HQ

Customer Service Representative

Pembroke Park, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5 ... Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their ...

5th HQ

Customer Service Representative

Hollywood, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5 ... Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their ...

Collision Care Xpress

Be Seen First

Customer Service Representative

Pompano Beach, FL · On-site

$15 - $22/hr

Answer phone calls, emails, and online inquiries promptly and accurately. * Explain repair procedures, timelines, insurance processes, and shop services clearly. * Provide updates to customers ...

BHC ISC

Customer Service Representative

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Coordinates telephone contact with customers and patients to ensure quality customer service ... Visit us online at www.BrowardHealth.org or contact Talent Acquisition *Bonus Exclusions may apply ...

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Online Customer Service information

See Boca Raton, FL salary details

$9

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How much do online customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for online customer service in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Boca Raton, FL?

The most popular types of Customer Service jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Online Customer Service jobs?

Cities near Boca Raton, FL with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Rep

Boca Raton, FL • On-site

Total Warranty Services
51 - 200 employees
Learn more about Total Warranty Servicesexternal

$15.25 - $20.50/hr

Full-time

Posted 22 days ago

Job description

Description
Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid Maintenance services, and Key replacement. They also provide information to policy holders and dealerships such as explaining contract coverage, claim processes, claim status updates and decisions, and other general inquiries. The position requires the CSR to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to a variety of cases that are presented.
Must be able to work M- Thurs 10 AM - 7 PM and Friday 9 AM- 6 PM EST.
Essential Duties and Responsibilities
  • Provide excellent & empathetic customer service, while listening/communicating with customers and callers to understand and resolve their questions, issues, and/or needs.
  • Adjudicate claims submitted online & over the phone for various types of coverage
  • Effectively communicate information regarding contract coverage, claim processes, claim decisions, and more to customers, dealers, and coworkers.
  • Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s).
  • Troubleshoot problems (such as technical difficulties) and drive resolutions.
  • Support and assist claims management with special tasks and projects as assigned by immediate supervisor, and back up other customer service representatives.
  • Accurately document and process claims in appropriate systems and collaborate with others to analyze and process claims.
  • Must be able to work 10:00 AM - 7:00 PM Mon-Thurs and 9:00 AM - 6:00 PM on Friday EST
  • Other duties as assigned

Requirements
  • High school diploma or GED
  • 2 years' experience working in a call center environment preferred
  • Must type at least 30 - 35 wpm
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
  • Must be able to multi-task and effectively balance competing priorities
  • Exceptional customer service skills

Apply