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Director Customer Service Jobs in Boca Raton, FL

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service manager. They provide direction to the Telecare Supervisors, Registered Nurses, Licensed Practical ...

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service manager. They provide direction to the Telecare Supervisors, Registered Nurses, Licensed Practical ...

Pines Auto Group

Cashier/Customer Service

Pembroke Pines, FL · On-site

$12 - $15.50/hr

Join Pines Auto Group as a Cashier/Customer Service representative in Pembroke Pines, FL. In this ... Direct customers to the correct department, notify the appropriate person that a customer is ...

Careerxchange

Customer Service

Fort Lauderdale, FL

$18/hr

Bilingual Customer Service Representative (English/Spanish) Broward County, FL Pay: $18.00 per hour starting pay Training Start Date: August 3 Schedule: Full-time 9am to 5pm - (half hour lunch and ...

StaffMyAgency LLC

Customer Service

Boca Raton, FL · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Southland Floors

Be Seen First

Customer Service

Pompano Beach, FL · On-site

$18/hr

Based out of Pompano Beach, FL, we are looking for a Customer Service Representative. Job Overview: We are seeking a motivated and detail-oriented Customer Service Representative to join our team.

KFC

Customer Service

Davie, FL · On-site

$14/hr

Customer Service (Team Member) in Davie , FL EAP Management Corp dba KFC is looking for people who love serving customers and want to be part of a great restaurant company! With us, you can earn and ...

New

Walgreens

Customer Service Associate

Pompano Beach, FL · On-site

$13.75 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Boca Raton, FL · On-site

$14 - $19.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Boca Raton, FL

Director Customer Service information

See Boca Raton, FL salary details

$37K

$117K

$186.5K

How much do director customer service jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director customer service in Boca Raton, FL is $117,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,200.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Boca Raton, FL? The most popular types of Customer Service jobs in Boca Raton, FL are:
What are popular job titles related to Director Customer Service jobs in Boca Raton, FL? For Director Customer Service jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Boca Raton, FL look for? The top searched job categories for Director Customer Service jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Director Customer Service jobs? Cities near Boca Raton, FL with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,044 per year, or $56.3 per hour.

CCC Sr Dir Customer Service

VITAS Healthcare

Miramar, FL • On-site

$17.50 - $24.25/hr

Full-time

Posted 6 days ago

VITAS Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

47th of 240 rated social care providers

Job description


The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service manager. They provide direction to the Telecare Supervisors, Registered Nurses, Licensed Practical/Vocational Nurses, and Patient Care Coordinators in a call center environment in order to provide hospice services to patients and families during alternate hours. The Telecare Director of Customer Service is responsible for ensuring the hospice care is provide to the ultimate satisfaction of the patient and their families while meeting the expectations of internal customers, referrals sources and other external customers. The Telecare Director of Customer Service is primarily responsible for effective communication, the clinical appropriateness of care being provided, the adequacy and quality of patient care services, employee satisfaction, customer satisfaction, and financial management.
  • Constructs strategies and plans, direct implementation, and monitor and assess results as identified and coordinated with the Care Connection Centers/Patient Care Management teams.
  • Recruits and hires Telecare team and support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded.
  • Directs and develops the Telecare team to ensure the patient care process is implemented and compliant with all policies and procedures.
  • Ensures compliance to all VITAS operational customer service standards.
  • Proactively identifies operational efficiency and customer service enhancement opportunities.
  • Works directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals.
  • Responds to complaints in a timely manner and maintain quality improvement documentation.
  • Directly manages all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical staff, system operations, business plan development and implementation, human resource policy, and staff development/retention.
  • Reviews Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
  • Collaborates with Program Patient Care, HME, and Pharmacy Management on all clinical and customer service enhancement opportunities.
  • Attends community functions, makes presentations to community groups and professional organizations, and conducts in services for Programs, HME, and Sales.
  • Participates in at least one professional or voluntary community service.
  • Identifies opportunities for cost savings in patient care staffing and utilization of ancillary services and assists program and team(s) in implementing cost saving measures.
  • Assists VP and GM, Care Connection Center in the budget planning process and P/L reconciliation.
QUALIFICATIONS
  • Five or more years related experience managing an operations team in a 24/7 environment. Call Center management experience preferred.
  • Proven success in developing strategic plans, attaining goals in a fast-paced, dynamic environment, and hands-on fiscal and budgetary experience.
  • Expert in the delivery and monitoring of customer interactions.
  • A solid track record of managing customer service complaints
  • Experience and knowledgeable in the tools and technologies available for quality monitoring.
  • Skilled in effective assessment, leadership and development of teams.
  • Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
  • Superior ability to effectively communicate at all levels both verbally and in writing
  • Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
  • Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
  • Proven track record for leading and developing teams that are proactive in driving process improvement.
  • Must be highly organized and able to manage multiple responsibilities.
  • Model leadership behaviors supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
EDUCATION
  • Bachelor's degree in business administration or related field from an accredited college or university or the international equivalent required. Master's Degree preferred.
SPECIAL INSTRUCTIONS TO CANDIDATES
  • EOE/AA M/F/D/V

What VITAS Healthcare employees say

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Benefits

Hours and flexibility

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About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

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