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Senior Customer Insight Analyst Jobs in Tennessee

Mars

Senior Customer Manager, Club

Franklin, TN · Hybrid

Monitor competitive activity, market trends, and customer insights to identify growth opportunities ... Analyze sales data, customer performance metrics, and financial results to drive actionable ...

Grupo Bimbo

Senior Customer Executive

Nashville, TN · On-site

$120K - $168K/yr

The Senior Customer Executive is responsible for strategic/tactical annual and trimester planning ... Responsible for pre and post analysis on all promotions to identify and correct missed ...

Acosta

Insights Analyst

Goodlettsville, TN · On-site

Use strong communication and influencing skills to translate insights into actionable ... syndicated data analysis tools and POG software for customer planogram development ...

Carrier

Senior Customer Service Technician

Lewisburg, TN · On-site

$43K - $87K/yr

This position requires strong analytical skills, attention to detail, and the ability to balance ... Partner with Customer Service teams to resolve escalated or complex claim scenarios. * Support ...

Drips

Senior Product Marketing Manager

Nashville, TN · On-site +1

$116K - $153K/yr

... Customer Insight & Storytelling * Provide strategic input and leadership on insight initiatives ... Own competitive intelligence strategy, including ongoing monitoring, analysis, and battlecard ...

Carrier

Senior Customer Service Technician

Lewisburg, TN · On-site

$43K - $87K/yr

This position requires strong analytical skills, attention to detail, and the ability to balance ... Partner with Customer Service teams to resolve escalated or complex claim scenarios. * Support ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

... senior leaders. * Work with business partners to convert insights into process improvements ... analyzing unstructured or textbased data, such as openended survey responses, customer comments, or ...

First Horizon

Senior Customer Solutions Agent

Knoxville, TN · On-site

$18.25 - $25.25/hr

Ability to analyze problems, identify trends and recommend solutions * Interpersonal skills to work with various levels of management and difficult customers Job Qualifications: * 2 to 3 years ...

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Senior Customer Insight Analyst information

See Tennessee salary details

$44K

$93.1K

$118.4K

How much do senior customer insight analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for senior customer insight analyst in Tennessee is $93,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $105,700.00 per year, depending on experience, location, and employer.

How does a Senior Customer Insight Analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

What does a Senior Customer Insight Analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a Senior Customer Insight Analyst, and why are they important?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.
What are popular job titles related to Senior Customer Insight Analyst jobs in Tennessee? For Senior Customer Insight Analyst jobs in Tennessee, the most frequently searched job titles are:
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Senior Customer Insight Analyst jobs near you
Infographic showing various Senior Customer Insight Analyst job openings in Tennessee as of July 2026, with employment types broken down into 2% Locum Tenens, 67% Full Time, 6% Part Time, and 25% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $93,055 per year, or $44.7 per hour.
Senior Customer Manager, Club

Senior Customer Manager, Club

Mars

Franklin, TN • Hybrid

Full-time

Posted 21 days ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

122nd of 432 rated food and drinks producers

Job description

Job Description:

The Senior Customer Manager, Club is responsible for managing strategic customer relationships and driving profitable sales growth within the Club Channel across key accounts including Costco, Sam's Club, and BJ's Wholesale Club. Reporting to the Director, Club Channel, this role leads day-to-day customer management, business planning, promotional execution, and cross-functional coordination to deliver revenue, market share, and profitability objectives.

The Senior Customer Manager serves as a trusted business partner to both internal stakeholders and customer teams, ensuring best-in-class execution while supporting the broader North America sales strategy.

This role is based in Franklin, TN with regular in-office collaboration expected. Flexibility is a key enabler-empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.

What will be your key responsibilities?Customer Management & Business Development

  • Manage day-to-day business relationships with assigned Club Channel customers, including Costco, Sam's Club, and/or BJ's Wholesale Club.

  • Develop and execute customer-specific annual business plans aligned with Company growth objectives.

  • Identify opportunities to expand distribution, optimize assortment, and drive category growth.

  • Support customer line reviews, new item presentations, promotional planning, and seasonal program execution.

  • Monitor competitive activity, market trends, and customer insights to identify growth opportunities and risks.

Sales & Financial Management

  • Deliver sales, volume, market share, and profitability targets for assigned accounts.

  • Manage promotional spending and trade investments to maximize ROI and achieve financial objectives.

  • Support forecasting, demand planning, and inventory management processes to ensure strong customer service levels and operational execution.

  • Analyze sales data, customer performance metrics, and financial results to drive actionable business recommendations.

  • Participate in pricing discussions, contract management, and customer negotiations as needed.

Cross-Functional Collaboration

  • Partner closely with Marketing, Supply Chain, Finance, Category Management, Revenue Growth Management, and Demand Planning teams to support customer initiatives.

  • Coordinate the successful execution of product launches, promotions, and customer-specific programs.

  • Ensure alignment between customer expectations and internal operational capabilities.

  • Support problem resolution related to inventory, logistics, service levels, deductions, and customer compliance requirements.

Customer & Organizational Excellence

  • Build strong working relationships with customer buying teams and internal cross-functional partners.

  • Prepare and deliver customer presentations, business reviews, and performance updates.

  • Maintain high standards of communication, responsiveness, and execution excellence.

  • Contribute to a collaborative, high-performance team culture within the Club Channel organization.

What are we looking for?

  • Bachelor's Degree

  • 5+ years' experience in CPG / Retail Sales and Customer Leadership.

  • Significant experience managing Club Channel customers, including Costco, Sam's Club, and/or BJ's Wholesale Club.

  • Demonstrated success contributing to high-performing sales teams and delivering profitable growth.

  • Strong financial acumen, negotiation skills, and strategic planning capabilities.

  • Proven ability to influence cross-functional stakeholders and lead within matrixed organizations.

  • Excellent communication, executive presentation, and relationship management skills.

What can you expect from Mars?

  • Work with diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

  • A strong focus on learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

Employment Type: FULL_TIME

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