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Senior Customer Insight Analyst Jobs in Wisconsin

PPC Flex

Senior Customer Service Specialist

Oak Creek, WI · On-site

$22 - $30/hr

What You'll Be Doing As a Senior Customer Service Specialist , you'll play a critical role in ... Maintain customer data and contacts in Salesforce CRM * Capture customer insights, interactions ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Guide leaders in analyzing department results for trends and improvement opportunities. * Track and ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Guide leaders in analyzing department results for trends and improvement opportunities. * Track and ...

Uline

Senior Customer Operations Manager

Kenosha, WI

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Guide leaders in analyzing department results for trends and improvement opportunities. * Track and ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Guide leaders in analyzing department results for trends and improvement opportunities. * Track and ...

ULINE

Senior Customer Operations Manager

Kenosha, WI

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Guide leaders in analyzing department results for trends and improvement opportunities. * Track and ...

Moxe

Senior Customer Success Manager

Madison, WI · On-site

$120 - $135K/hr

The Senior Customer Success Manager works closely with customers to understand their business goals ... analyzing and synthesizing information and then leveraging that insight to drive customer ...

MGT Insurance

Senior Customer Service Lead

Madison, WI

$140K - $180K/yr

Senior Customer Service Lead Denver, CO or Madison, WI or San Francisco, CA About MGT Insurance MGT ... Drive Operational Excellence and Data-Driven Insights. Refine the Customer Success motion as we ...

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Senior Customer Insight Analyst information

See Wisconsin salary details

$49K

$103.5K

$131.7K

How much do senior customer insight analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior customer insight analyst in Wisconsin is $103,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $117,600.00 per year, depending on experience, location, and employer.

How does a Senior Customer Insight Analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

What does a Senior Customer Insight Analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a Senior Customer Insight Analyst, and why are they important?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.
What are popular job titles related to Senior Customer Insight Analyst jobs in Wisconsin? For Senior Customer Insight Analyst jobs in Wisconsin, the most frequently searched job titles are:
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Senior Customer Insight Analyst jobs near you

Senior Customer Service Specialist

HFM PPC FLEXIBLE PACKAGING LLC

Oak Creek, WI

$18.25 - $25.25/hr

Other

Posted 14 days ago

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go-to expert others rely on? Do you love working in a fast-paced environment where no two days are the same? If so, we'd love to meet you!
We're looking for an energetic, customer-obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers-while also serving as a mentor and leader within our Customer Service team.
What You'll Be Doing
As a Senior Customer Service Specialist, you'll play a critical role in delivering a best-in-class customer experience from order entry to final delivery.
Customer Experience & Order Management

  • Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery
  • Proactively review open orders and communicate changes before customers have to ask
  • Create shipping releases and manage expedited shipments when needed
  • Process returns, credits, samples, and pricing requests with speed and accuracy
  • Partner closely with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)
CRM & Process Excellence
  • Maintain customer data and contacts in Salesforce CRM
  • Capture customer insights, interactions, and trends to drive continuous improvement
  • Escalate and resolve system, process, or order issues-seeing them through to closure
  • Maintain strong product and process knowledge
Senior-Level Impact
In this leadership-focused role, you'll go beyond day-to-day service:
  • Lead customer meetings focused on open orders, inventory, and service performance
  • Create custom reports, spreadsheets, SOPs, and training materials
  • Assist Sales with onboarding new customers and managing high-level accounts
  • Lead or participate in special projects that improve customer service processes company-wide
What We're Looking For
  • Exceptional customer-facing communication and listening skills
  • Action-oriented, diplomatic, and comfortable working with urgency
  • Positive, patient, and team-focused attitude
  • Strong problem-solver who thrives on challenges
  • Ability to juggle multiple priorities in a fast-paced manufacturing environment

Apply today and help us deliver outstanding experiences-one customer at a time.

Apply