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Senior Customer Insight Analyst Jobs in Wisconsin

Eaton

Commercial Insights Analyst

Menomonee Falls, WI · On-site +1

$97K - $143K/yr

The Commercial Insights Analyst will develop and maintain trusted data assets and reporting ... Background supporting sales, marketing, pricing, customer experience, or other commercial ...

Sprinklr

Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in ... Translate customer insights into actionable product innovation and differentiation. Cross ...

Sprinklr

Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in ... Translate customer insights into actionable product innovation and differentiation. Cross ...

TIER4 GROUP

Senior Data Analyst

Milwaukee, WI · Hybrid

$84K - $106K/yr

Title : Sr Data Analyst Location : Milwaukee, WI Type : Hybrid (3 days onsite per week) Duration ... You will collect, validate, and deeply analyze data to uncover insights that drive marketing ...

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All JobsCustomer Insight Analyst JobsSenior Customer Insight Analyst JobsSenior Customer Insight Analyst Jobs in Wisconsin

Senior Customer Insight Analyst information

See Wisconsin salary details

$49K

$103.5K

$131.7K

How much do senior customer insight analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior customer insight analyst in Wisconsin is $103,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $117,600.00 per year, depending on experience, location, and employer.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

What are popular job titles related to Senior Customer Insight Analyst jobs in Wisconsin?

For Senior Customer Insight Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Senior Customer Insight Analyst jobs in Wisconsin look for?

The top searched job categories for Senior Customer Insight Analyst jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Customer Insight Analyst jobs?

Cities in Wisconsin with the most Senior Customer Insight Analyst job openings:

Senior Customer Insight Analyst jobs near you
Infographic showing various Senior Customer Insight Analyst job openings in Wisconsin as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 61% Full Time, 14% Part Time, and 21% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $103,486 per year, or $49.8 per hour.

Senior Customer Service Representative

Charter Manufacturing Company, Inc.

Milwaukee, WI • On-site

$19 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
Charter Wire is hiring a Senior Customer Service Representative!
Charter Wire is a leading Tier 1 supplier and manufacturer of Engineered Shaped Wire, Cold Finished Bar, and Cold-Headed and Stamped Components to various industries, including Automotive, Agriculture, Construction, Consumer, Industrial and Oil & Gas. Charter Wire is a member of the Charter Manufacturing family of companies.
This role will provide exceptional service to external customers by working with internal departments to ensure customer requirements are met via effective communication streams and accurate representation in all systems.
Position Details:
  • Location: Charter Wire - Menomonee Valley
  • Hybrid flexibility: 3 days in office, 2 days remote
What you'll need:
  • Associate's Degree or Technical School Diploma or a combination of education and experience.
  • Three plus years' customer service experience.
  • Ability to organize and prioritize requests made from internal and external customers.
  • Ability to solve problems and make sound decisions
  • Excellent verbal and written communication skills.
  • Leadership skills demonstrated in a one-on-one, project, or team setting.
  • Demonstrated ability of setting and achieving individual and project team goals
  • Ability to handle multiple tasks and prioritize simultaneously in a fast-paced environment.
  • Strong analytical skills to gather data from multiple sources and report findings.
  • Strong interpersonal and relationship building skills with internal and external customers.
  • Proficient in the basic features of Microsoft Office products (Word, Excel).
  • Ability to initiate and lead continuous improvements of team/department processes
  • Willingness to travel as needed.
Preferred experience:
  • Bachelor's Degree in Sales/Marketing or a related degree.
  • Three plus years' related-industry experience in sales support or customer service.
  • Experience with ERP systems, preferably Oracle.
  • Experience in an organization with ISO/Quality System Requirements
  • Familiar with Continuous Improvement methodology (e.g. Six Sigma and Lean Manufacturing).
  • Ability to work effectively within a business with multiple manufacturing locations
  • Interest in leading or supervising others
  • Demonstrated ability to proactively follow-up quotes with the outside sales and the customer to earn new business
  • Proficient in the advanced features of Microsoft Office products.
What you'll do:
  • Proactively support the customer order process and maintain accurate information in an ERP system for quotations, inquiries, orders, pricing, lead-times, and daily outgoing shipments ensuring terms and conditions are followed.
  • Provide process training and guidance to other Customer Service Representatives.
  • Provide support in areas such as disposition of nonconforming material and offering alternative solutions to non-standard procedures.
  • Provide accurate order status and clear communication/expectations to customers on production dates.
  • Work closely with shipping to expedite orders to ensure on time delivery expectations are met while minimizing aged inventory.
  • Direct shipping management systems, including creation of pick lists, ASN's, invoices, and other shipping documents. Implement long-term enhancements that provide improvements to the shipment workload and ensure accuracy and sustainability of these processes.
  • Communicate directly with customers at the plant or business level regarding customer scheduling, purchasing and logistics.
  • Manage key customer accounts to stay involved with the order fulfillment process.
  • Develop strong working relationships and collaborate with internal and Field Sales, production planning, operations and other functional areas of the business to meet or exceed customer demands and requirements.
  • Represent the Voice of the Customer to ensure that their requirements are addressed including product specifications, quality objectives, on time delivery, training, etc.
  • Play an intermediary role between internal departments and the customer regarding technical requirements.
  • Resolve customer concerns, issue return-goods authorizations, and initiate credit memos.
  • Lead and/or support Continuous Improvement projects, training, and meeting customer service goals.
  • Communicate to Field Sales and management regarding any notable customer/market activity.
  • Monitor and report the department's key performance indicators.
  • Perform basic analytics for customer communication, including quoting, ordering, scheduling and shipping.

#LI-AF1
#LI-Hybrid
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

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