Senior Customer Insight Analyst Jobs (NOW HIRING)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Location:

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What you will do

The Senior Customer Development Analyst is a meaningful role that allows us to improve our partnership with our retailers by providing category solutions and insights that drive profitable omni category growth. In this role, a successful candidate will partner with our CVS team to develop and execute category reviews and merchandising plans, while providing insights through the collection of relevant market trends and shopper research. You will have the opportunity to work on beloved brands such as Listerine, Aveeno, Tylenol, Zyrtec and Band-Aid.

Key Responsibilities:

• Focus on strategic categories that are essential for the growth of CVS and Kenvue

• Drive sales growth by uncovering business opportunities via deep-dive analytics, independently discerning trends and providing insights-based recommendations. Data sources include: retailer loyalty data, syndicated data (Nielsen/IRI), marketplace, numerator, eCommerce data sources and household panel assessments

• Ensure data is accurately formed, reported, and error-free through careful review and refinement prior to performing analysis

• Provide high quality, unbiased category management recommendations to customer retailers and field sales to enable them to drive traffic, increase market share and improve efficiencies

• Collaborate with Customer Development Managers to evolve promotional plans, evaluate the impact of pricing and track competitive marketplace activity to unlock internal and external growth opportunities

• Work with internal partners to provide voice of customer to craft our go-to-market initiatives and to provide an understanding of the external marketplace

• Provide SKU optimization recommendations by providing shopper, category, brand and/or customer insights to support strategies and recommendations for customers

• Integrate omnichannel initiatives into analysis of business results

• Lead strategic initiatives outside of day-to-day analytical support

• Mentor/coach junior members of the team

What we are looking for

Required Qualifications:

• A minimum of a bachelor's degree

• At least 2 years prior experience in customer sales, merchandising, analytics or in a consumer products environment

• Ability to work effectively within a dynamic, complex matrix, changing environment

• Ability to draw key insights that are actionable and will drive growth

• Ability to summarize and influence decisions through data

• Ability to assess marketplace and various consumer retail business models

• Intellectual curiosity and the ability to challenge the status quo and search for creative solutions that can improve the way of doing things; willingness to experiment and pursue new ideas

• Advanced Excel, PowerPoint and SharePoint skills are required

Preferred Qualifications:

• Ecommerce and omnichannel experience preferred

• Space management and CRM experience preferred

• Working knowledge of the following data tools: syndicated scan, shopper panel and assortment optimization tools (Nielsen and/or Circana), ad tracking (Numerator), and Power BI preferred

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What’s in it for you

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.