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Ministry Brands is looking for a Billing & Collections Analyst to join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Available Location: Milton, GA

Hybrid Working: Team members are expected to come into the Milton office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.

What You'll Do:

As the Billing & Collections Analyst you will oversee the end-to-end quote to cash process to ensure accurate and timely invoicing and collections. You will collaborate cross functionally to support internal stakeholders and projects while simultaneously interacting with external stakeholders to provide an exceptional client experience.

Key Responsibilities:

Ensures that invoices accurately reflect contract terms and conditions agreed to by the organization

Investigates and resolves billing discrepancies and errors

Partners with billing/collection leadership to recommend improvements to processes and systems

Monitors customer accounts for timely payments and provides reports to management on overdue accounts

Prepares and analyzes aging reports and provides recommendations for improving cash flow

Runs reports for management and conducts research to aid in the investigation of billing discrepancies and errors

Responds to customer inquiries regarding bills

Works under the close direction of senior personnel in the functional area

Collaborates with key business partners to move forward key initiatives and improvements

Provides Financial Audit support

Processes Zendesk tickets daily to maintain SLA goals

Who You Are:

Passionate about collaborating and helping purpose driven organizations

Bachelor's Degree in a related area or an equivalent combination of education and experience

2+ years of experience in billing/collections

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

Demonstrate ability to learn and understand billing/collections software applications

Ability to interpret contract terms and conditions and identify challenges as it relates to billing

Must have excellent analytical and problem-solving skills

Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

Excellent written and verbal communication, organization and follow up skills

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

Proven ability to manage large projects with exceptional project management skills

Ability to work effectively within a fast-paced, deadline-driven environment

Skilled at interacting with employees at all levels within the organization

Skilled at thriving in a multi-system, multi-product, billing environment

Experience in SaaS or technology industry a plus

Physical Considerations:

Ability to work in a general office environment

Ability to handle extended periods of computer-based work, including telephone

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options - Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off - There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Paid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement - Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.