Sales Process Manager Jobs (NOW HIRING)

Company Overview
Come join the Pella team and enjoy a great work environment, competitive compensation, and an excellent benefits package!

Pella Windows and Doors serve homeowners and is the leader in quality wood window and doors that has been in the St. Louis area for over 50 years. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately held company, known for its history of innovation, manufacturing outstanding products, providing quality service, and delivering on customer satisfaction.

Summary
We are seeking a highly skilled Trade Sales Process Leader to drive efficiency, accuracy, and strategic improvement within our sales operations. This pivotal role involves leading process optimization initiatives, the successful execution of all phases of the Sales Process to include Order Entry, Complex Order Review and Planning, and Recovery Planning. A successful candidate will provide project management expertise to foster continuous improvement in our trade sales process, ensuring department profitability, while maintaining a high level of customer satisfaction

Duties

• Act as a Sales Process mentor and trainer for all Trade Sales Representatives. Topical areas include, but are not limited to: Product Knowledge, Navigating PQM, Salesforce, AutomateWorks, Paws; manage and maintain accuracy in all systems.
• Sales and Systems Processes: define, document and improve Sales workflows
• Product and Installation Applications: Act as a liaison between Fulfillment and Sales Team: Review Sales contracts to observe technical accuracy, completeness and conformity to company policies. Ensure that sufficient and complete information is included in sales and contract communications. Inputting Digital documents in Salesforce for documentation.
• Coordinate with Field Services Leader and Order Fulfillment Leader and recommend timely corrective actions on customer complaints and project recoveries.
• Reporting: Create reports to determine ways to improve efficiency in all areas
• Determine work processes and procedures to improve workflow and communications
• Study and standardize procedures to improve efficiency, accuracy and effectiveness of Sales Representatives
• Create reports to give feedback to individuals on their performance
• Monitor team and individual performance on errors, FTC and other metrics deemed important to the success of the division.
• Product and Procedure Knowledge: Learn all Sales and Service programs (AutomateWorks, PAWS, PQM, OMS, Sales Force, PIES) and be able to effectively use and coach team on each of them.
• Stay current on all product, production, and operating procedures and be knowledgeable of each department and its respective duties
• Take any required educational classes to improve product/process knowledge.
• Field Sales Review: Participate in complex sales calls when they require work items outside of standard pricing models.
• Help develop pricing and scope of work on these projects.
• Will need to work closely with Fulfillment leaders to ensure that we are staying within teams capabilities and capacity.
• Recovery: Be involved in major recovery projects and assist sales in timely and urgent communications to help expedite quick resolutions.
• Ensure that Sales is responding in a timely fashion to Sales-related concerns or problems that need Sales/Customer input.

Requirements

• Strong communication skills to collaborate with diverse teams and present findings clearly. If you are a motivated professional passionate about optimizing sales processes through data-driven strategies, we encourage you to apply today and contribute to our ongoing success at Pella Windows & Doors!

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Previous management experience or bachelors degree from a four-year college or university is preferred; one or two years related experience and/or training; or the equivalent combination of education and experience. Prior construction experience is required.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.