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Retention Account Manager Jobs (NOW HIRING)

Tevis Energy

Commercial Account Manager

Westminster, MD · On-site

$55K - $80K/yr

The Commercial Account Manager is responsible for developing, maintaining, and growing ... Success is measured by customer retention, account growth, customer engagement, and the development ...

PureCars

Key Account Manager

Alexandria, IN · On-site +1

This role is responsible for overall account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels. The Key Account ...

PureCars

This role is responsible for overall account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels. The Key Account ...

PureCars

Key Account Manager

Alexandria, IN · On-site

This role is responsible for overall account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels. The Key Account ...

Alarm Detection Systems

Account Manager

Denver, CO

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Urgent

Training provided

Alarm Detection Systems

Account Manager

Denver, CO · On-site

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Alarm Detection Systems

Account Manager

Naperville, IL

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Urgent

Down2Earth

Account Manager

Naples, FL · On-site

MMAM-Maintenance Account Manager - Lawncare Recurring (Operations) We are looking for someone who ... Proactively identifying, hiring, retaining, and developing top talent * Performing other tasks as ...

Down2Earth

Account Manager

Stuart, FL · On-site

MMAM-Maintenance Account Manager - Lawncare Recurring (Operations) We are looking for someone who ... Proactively identifying, hiring, retaining, and developing top talent * Performing other tasks as ...

Momentum Telecom Inc

Account Manager

Birmingham, AL · On-site

In this role you will be actively involved in the management, retention and growth of your base of ... Retain accounts through development of strong relationships with primary and secondary client ...

Alarm Detection Systems

Account Manager

Denver, CO

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Urgent

Training provided

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Retention Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do retention account manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for retention account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Retention Account Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles, specialized sales, or senior management positions. High-paying jobs in the US often require extensive experience, advanced skills, or industry-specific certifications. Roles like senior executives, investment bankers, or specialized consultants are more likely to reach this compensation level.

How does a Retention Account Manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What are Retention Account Managers?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What jobs pay 4000 a week without a degree?

Retention Account Managers typically do not earn $4,000 weekly without relevant experience or industry-specific skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or specialized trades like certain construction or technical roles, which may require certifications or on-the-job training. Success in these roles depends on performance, client base, and skill level rather than formal education alone.

What are the key skills and qualifications needed to thrive as a Retention Account Manager, and why are they important?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How can I make 2000 a week working from home?

A Retention Account Manager can earn $2,000 weekly by working full-time, typically earning a base salary plus commissions or bonuses based on client retention and sales performance. Developing strong communication skills, using CRM tools, and maintaining a high level of customer service are essential for maximizing earnings in this role.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What does a retention manager do?

A retention account manager is responsible for maintaining and strengthening relationships with existing clients to reduce churn and increase customer loyalty. They analyze customer data, develop strategies to improve satisfaction, and collaborate with sales and marketing teams to implement retention initiatives. Strong communication skills and familiarity with CRM tools are essential for success in this role.
More about Retention Account Manager jobs
What cities are hiring for Retention Account Manager jobs? Cities with the most Retention Account Manager job openings:
What are the most commonly searched types of Retention Account jobs? The most popular types of Retention Account jobs are:
What states have the most Retention Account Manager jobs? States with the most job openings for Retention Account Manager jobs include:
What job categories do people searching Retention Account Manager jobs look for? The top searched job categories for Retention Account Manager jobs are:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Commercial Lines Account Manager

Commercial Lines Account Manager

Brown's Insurance Agency

Manassas, VA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About Brown’s Insurance Agency

Choice. Flexibility. Economy. Superior Protection. Founded in 1976, Brown's Insurance Agency has it all for you in one place - from our offices in Manassas and Richmond, Virginia, we serve the insurance needs of individuals, families and businesses throughout Virginia and many other states. As an independent insurance agent, we represent many top-rated insurance companies. Getting the right insurance protection, superior claim service when you need it, ultimate convenience, and the right price can seem like a tall order. But Brown's Insurance Agency makes it seem easy.

Commercial Lines Account Manager

Position Summary:

The Commercial Lines Account Manager is responsible for managing an assigned book of business while delivering exceptional customer service and supporting agency growth initiatives. This role focuses on client retention, account rounding, cross-selling, and identifying opportunities to strengthen client relationships and increase revenue. The Account Manager serves as a trusted advisor by proactively managing renewals, providing coverage recommendations, coordinating policy servicing, and ensuring a seamless client experience. This position also partners with producers, underwriters, and internal teams to support new business, marketing initiatives, and operational excellence.

Key Responsibilities:

Client Relationship Management & Retention

  • Build and maintain strong relationships with clients through proactive communication and exceptional service.
  • Achieve or exceed agency retention goals by conducting regular outreach, account reviews, and client education.
  • Manage policy renewals, endorsements, coverage changes, and client inquiries in a timely and professional manner.
  • Identify opportunities to retain or recover canceled business when appropriate.
  • Ensure all client interactions are accurately documented within the agency management system.

Account Management & Growth

  • Conduct comprehensive account reviews to identify coverage gaps, emerging exposures, and opportunities for enhanced protection.
  • Recommend additional coverages, endorsements, and value-added insurance solutions.
  • Identify business written through other agents and proactively pursue account rounding opportunities.
  • Promote cross-selling opportunities, including Umbrella, Cyber Liability, Employment Practices Liability (EPLI), and other applicable coverages.
  • Support agency referral initiatives by encouraging client referrals and identifying new business opportunities.

Renewal Management

  • Prepare and conduct annual renewal reviews using agency renewal procedures.
  • Review upcoming renewals to evaluate coverage adequacy, pricing, eligibility for discounts, and potential exposure changes.
  • Collaborate with clients and carriers to minimize unnecessary remarketing through proactive account management.

Client Service

  • Provide responsive support for billing inquiries, claims assistance, certificates of insurance, audits, policy changes, and coverage questions.
  • Educate clients on available services, coverage options, and agency resources.
  • Maintain accurate client records, including contact information and policy documentation.
  • Set appropriate service expectations while delivering a high-quality client experience.

New Business & Quoting Support

  • Assist producers with quoting, marketing, binding, and onboarding new commercial accounts.
  • Submit new business opportunities promptly and follow established agency sales processes.
  • Maintain communication with underwriters to facilitate timely quotes and policy issuance.
  • Accurately document quoting activity, underwriting communications, and client expectations within Applied Epic.

File Management & Quality Assurance

  • Review new business submissions for completeness and accuracy.
  • Coordinate client onboarding and ensure required documentation is received.
  • Return incomplete submissions to producers or sales leadership for correction when necessary.
  • Maintain organized and compliant electronic client files.

Marketing & Agency Engagement

  • Support agency marketing efforts by participating in campaigns, branding initiatives, and promotional activities.
  • Contribute ideas for marketing content and community engagement.
  • Promote agency initiatives through professional networking and social media when appropriate.

Professionalism & Continuous Improvement

  • Demonstrate a positive attitude, professionalism, and commitment to exceptional client service.
  • Continuously seek opportunities to improve workflows, efficiency, and service delivery through technology and best practices.
  • Foster collaborative working relationships with producers, underwriters, carriers, and fellow team members.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent required; Associate or Bachelor's degree preferred
  • Minimum of 3 years of commercial lines account management experience; prior experience servicing trucking accounts is a plus
  • Active Property & Casualty license required
  • Strong knowledge of commercial property and casualty insurance products, coverages, underwriting, and carrier markets
  • Experience using agency management systems, preferably Applied Epic
  • Proficiency with Microsoft Office Suite and other business technology applications
  • Excellent communication, organizational, time management, and problem-solving skills
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment
  • Strong client service orientation with the ability to build trusted business relationships
  • Ability to work independently while collaborating effectively within a team environment.
  • Ability to pass a criminal background check, as permitted by law

Hours: Monday-Friday, 8:00am-5:00pm

Office Location: 9170 Prince William Street, Manassas, VA 20110 (Hybrid Work Options Available)

Benefits:

  • Competitive Salary
  • Health Insurance Plans (PPO, HSA, Copay Options)
  • Dental Insurance
  • Vision Insurance
  • Company Paid Disability Insurance
  • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
  • 401(k) with Safe Harbor Match
  • Paid Time Off
  • Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.