Retention Account Manager Jobs (NOW HIRING)

Company Overview:

Advance your career in security with Allied Universal Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Position located onsite at our New City Office.

Position will be client portfolio based and servicing. 

Our canine group, under Allied Universal Enhanced Protection Services, is hiring a Account Manager. The Account Manager will serve as the primary point of contact for a defined book of business within the Enhanced Protection Services division. This individual will be responsible for maintaining strong client relationships, resolving service and contractual issues, and identifying opportunities to grow existing accounts.

This is a client-facing role focused on account management and retention. The Account Manager will partner closely with internal teams to ensure seamless service delivery and support contract lifecycle activities, including renewals and scope adjustments.

RESPONSIBILITIES:

Client Relationship Management

• Serve as the main point of contact for assigned client accounts
• Collaborate with Sales Directors for handover of key client relationships
• Build and maintain strong, long-term client relationships
• Conduct regular client check-ins and business reviews
• Ensure high levels of client satisfaction and retention

Account Maintenance and Service Delivery

• Oversee day-to-day account activity to ensure services are delivered as expected
• Address and resolve client concerns related to service, staffing, or performance
• Partner with operations and field leadership to ensure consistent service execution
• Monitor service performance against client expectations and Service Level Agreements (SLAs)

Issue Resolution and Escalation

• Act as the primary contact for service-related, invoice and contractual issues
• Coordinate with internal stakeholders to resolve issues in a timely manner
• Escalate complex concerns appropriately while maintaining client confidence

Account Growth (Designated Clients Only)

• Identify opportunities to expand services within current accounts
• Support implementation of service enhancements and scope changes
• Collaborate with internal partners to align solutions with client needs

Contract and Renewal oversight and support

• Collaborate with Contracts Manager to support renewals, amendments, and extensions
• Partner with internal teams (legal, finance, operations) to ensure contract accuracy and execution
• Ensure contracts reflect current scope of services and pricing

Cross-Functional Collaboration

• Partner closely with operations, Sales Directors, and support teams to ensure seamless client experience
• Maintain accurate account documentation and reporting
• Contribute to process improvements and client experience initiatives

QUALIFICATIONS:

• Must possess one or more of the following:
  • Bachelor's degree in Business, Sales, Marketing, or related field of study
  • Associate's degree in Business, Sales, Marketing, or related field of study with a minimum of four (4) years of account management or client relationship experience
  • High school diploma with a minimum of eight (8) years of account management or client relationship experience
• Minimum of three (3) years of account management or client relationship experience
• Strong oral and written interpersonal communication skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Strong problem-solving skills with a client-focused mindset
• High level of organization skills and attention to detail

PREFERRED QUALIFICATIONS:

• Experience in security services, staffing, or service-based industries
• Experience managing service contracts or renewals
• Familiarity with Customer Relationship Management (CRM) systems or account tracking tools

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) plan, Eligible for our company's retirement plans
• Paid time off offered at an accrual rate of 4.923 hours bi-weekly
• Eight paid holidays
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

SALARY: $70,000 - $75,000 annually 

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.