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Retention Account Manager Jobs in Oregon (NOW HIRING)

Qualtrics

Account Management Sales Leader

OR · On-site +1

Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals. How You'll Grow * Scale strategic account management initiatives with ...

New

Point C

Account Manager

OR · On-site +1

The Account Manager is responsible for managing and retaining a block of key client accounts while supporting business growth and client satisfaction. This role serves as a trusted advisor and ...

Alera Group

Account Manager

Portland, OR · Hybrid

$68K - $80K/yr

OVERVIEW Account Manager - Employee Benefits At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive ...

Alera Group

Account Manager

Portland, OR · On-site

$68K - $80K/yr

OVERVIEW Account Manager - Employee Benefits At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive ...

FiscalNote

Account Manager

OR · On-site +1

$80K - $85K/yr

They excel at retaining clients and fostering growth within their portfolios. About Account Management at FiscalNote At the heart of an exciting growth opportunity within FiscalNote, our Account ...

MOC Products Group LLC

Account Manager

Portland, OR · On-site

Ultimately, the Account Manager ensures that the sales and distribution process operates smoothly, contributing directly to the company's revenue and customer retention goals. Minimum Qualifications:

Jumio

Enterprise Account Manager

OR · On-site +1

$133K - $161K/yr

Enterprise Account Managers ensure our largest customers maximize the value of using Jumio's ID ... Strong retention and growth success within multi-million dollar accounts * Positive attitude, team ...

FiscalNote

Senior Account Manager

OR · On-site +1

Our Account Managers ensure that clients are using the product to meet their overall business ... High-performance record of sales and retention * Ability to successfully lead in-person meetings ...

Wilcox + Flegel

Key Account Manager

Eugene, OR · On-site

$66K - $100K/yr

... ensuring high retention of existing accounts. The Key Account Manager actively identifies ... opportunities to expand services, upsell additional products, and deepen the company's footprint ...

Veriff

Principal Account Manager - USA

OR · On-site +1

$155K - $180K/yr

Veriff is hiring a Principal Account Manager to join our Account Management team, focused on ... Drive net dollar retention through expansion, renewals, increased product utilization, and ...

NICE

Renewal Account Manager, CX

OR · On-site +1

The Renewal Account Manager, CX will be accountable for assisting customers, Suite Account Managers ... Specifically, this position is responsible for retaining customers during the negotiation process ...

Consumer Edge

Senior Account Manager

OR · On-site +1

$140K - $150K/yr

Full lifecycle management of a CPG, grocery, retail and restaurant account book, with direct accountability for net revenue retention across renewals, upsells, and cross-sells * Building and ...

Nexeo Plastics

Account Manager

Wilsonville, OR · On-site

The Account Manager is dedicated to achieving team goals with a focus on acquiring, penetrating, managing, and retaining customers critical to the success of the overall business. Background Nexeo ...

NICE

Senior Technical Account Manager

OR · On-site +1

Proactively identify risks and drive mitigation plans to protect customer success, retention, and satisfaction * Act as the voice of the customer across the organization Account Management & Program ...

BrightView Landscapes

Account Manager

Tualatin, OR

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...

New

BrightView

Account Manager

Tualatin, OR · On-site

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...

Dealer Spike

Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and selling additional marketing and add on website services. This individual should be ...

Clari + Salesloft

Commercial Account Manager

OR · On-site +1

Proactive Retention Management: Monitoring account health and usage patterns to identify potential churn risks early, implementing "save" strategies to protect existing recurring revenue. * Executive ...

Veriff

Senior Account Manager - USA

OR · On-site +1

$110K - $140K/yr

Veriff is hiring a Senior Account Manager to join our Account Management team with a focus on ... Drive net dollar retention through expansion, renewals, increased product utilization, and ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Oregon

Retention Account Manager information

See Oregon salary details

$31.2K

$69.6K

$112.1K

How much do retention account manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for retention account manager in Oregon is $69,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Oregon?

For Retention Account Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Oregon look for?

The top searched job categories for Retention Account Manager jobs in Oregon are:

What cities in Oregon are hiring for Retention Account Manager jobs?

Cities in Oregon with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $69,586 per year, or $33.5 per hour.

Account Management Sales Leader

OR • On-site, Remote

Qualtrics
5 - 10K employees
Learn more about Qualtricsexternal

Full-time

Posted yesterday

New

Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.


When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Account Management Sales Leader

Why We Have This Role

The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned North America Account Management Sales Leader to lead a team of 6 front line leaders and 30+ Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio. 

How You'll Find Success

  • Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
  • Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
  • Demonstrate a proven ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases.
  • Cultivate a high-performing account management culture that emphasizes value-based selling, strategic planning, and executive partnership.
  • Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals.

How You'll Grow

  • Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals.
  • Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities.

Things You'll Do

  • Responsible of a team of 6 front line leaders and 30+ Account Executives.
  • Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
  • Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
  • Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
  • Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.

What We're Looking For On Your Resume

  • 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
  • Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
  • Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
  • Bachelor's or advanced degree in business, technology, or a related field.
  • Exceptional communication, storytelling, and executive-level relationship management skills.

What You Should Know About This Team

  • We maintain a high-energy culture centered on client retention, account growth, and performance meritocracy.
  • High customer satisfaction and measurable client ROI are central to our operational strategy.
  • Day-to-day execution is dynamic-balancing multi-year contract renewals with immediate cross-sell opportunities requires sharp prioritization.
  • Encouraging innovation and strategic input from all team members is critical to our continuous expansion.

Our Team's Favorite Perks and Benefits

  • Opportunity to shape the global marketing strategy for our most critical partnerships
  • Work with a world-class team driving innovation in experience management
  • Competitive compensation and strategic career development opportunities
  • Chance to work at the intersection of global technology partnerships and innovative marketing
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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