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Retention Account Manager Jobs in Portland, OR (NOW HIRING)

Alera Group

Account Manager

Portland, OR · Hybrid

$68K - $80K/yr

OVERVIEW Account Manager - Employee Benefits At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive ...

Alera Group

Account Manager

Portland, OR · On-site

$68K - $80K/yr

OVERVIEW Account Manager - Employee Benefits At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive ...

MOC Products Group LLC

Account Manager

Portland, OR · On-site

Ultimately, the Account Manager ensures that the sales and distribution process operates smoothly, contributing directly to the company's revenue and customer retention goals. Minimum Qualifications:

Portco Corporation

Account Manager

Woodland, WA · On-site

$23.07 - $30.28/hr

... customer retention, and issue resolution. T eam innovations to encourage personal growth ... Support other account managers and the sales team as needed. * Additional duties as assigned.

Portco Corporation

Account Manager

Woodland, WA · On-site

$23.07 - $30.28/hr

... customer retention, and issue resolution. T eam innovations to encourage personal growth ... Support other account managers and the sales team as needed. * Additional duties as assigned.

Portco Packaging

Account Manager

Woodland, WA · On-site

$23.07 - $30.28/hr

... customer retention, and issue resolution. T eam innovations to encourage personal growth ... Support other account managers and the sales team as needed. * Additional duties as assigned.

Nexeo Plastics

Account Manager

Wilsonville, OR · On-site

The Account Manager is dedicated to achieving team goals with a focus on acquiring, penetrating, managing, and retaining customers critical to the success of the overall business. Background Nexeo ...

BrightView Landscapes

Account Manager

Tualatin, OR

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...

New

BrightView

Account Manager

Tualatin, OR · On-site

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...

Nexeo Plastics

Account Manager -WA

Wilsonville, OR · On-site

The Account Manager is dedicated to achieving team goals with a focus on acquiring, penetrating, managing, and retaining customers critical to the success of the overall business. Background Nexeo ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Portland, OR

Retention Account Manager information

See Portland, OR salary details

$31.3K

$69.8K

$112.4K

How much do retention account manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for retention account manager in Portland, OR is $69,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $83,200.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Portland, OR?

For Retention Account Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Portland, OR look for?

The top searched job categories for Retention Account Manager jobs in Portland, OR are:

Retention Account Manager jobs near you

Account Manager

Portland, OR • Hybrid

Alera Group

7.5

Company rating: 7.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

224th of 314 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about Alera Groupexternal

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

OVERVIEW

Account Manager – Employee Benefits

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking an Account Manager who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role will focus on client support, strategy, operations, sales, consulting, analytics, etc. and will partner with internal teams, client stakeholders, leadership, etc. to deliver desired impact/outcome.

Why Alera Group

  • Make an Impact: Your work supports businesses and individuals in protecting what matters most.

  • Grow With Us: We invest in development, mentorship, and long-term career growth.

  • The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.

  • National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.


RESPONSIBILITIES
What You'll Do / Your ImpactClient Partnership & Service Excellence
  • Serve as the primary day-to-day contact for assigned small business clients
  • Build trusted relationships with clients, carrier partners, and vendors
  • Respond to client inquiries related to eligibility, enrollment, billing, claims, COBRA, and benefit administration
  • Coordinate and participate in client meetings, renewal discussions, and open enrollment activities
  • Deliver a proactive and responsive service experience that supports long-term client satisfaction
  • Collaborate with consultants, producers, and internal teams to provide effective client solutions
Operational & Compliance Excellence
  • Manage annual renewals for assigned accounts
  • Gather and organize census data and renewal information
  • Review carrier renewal proposals and prepare client-facing materials
  • Support plan comparisons, contribution modeling, and employee communications
  • Facilitate new plan implementations and carrier transitions
  • Coordinate benefit guides, enrollment materials, and open enrollment resources
  • Maintain accurate client records and documentation within agency management systems
  • Track service deliverables and manage multiple deadlines throughout the year
  • Assist clients with compliance-related questions and required notices
  • Support adherence to applicable benefits regulations and internal processes
Growth & Retention
  • Contribute to client retention through exceptional service and relationship management
  • Help identify opportunities to strengthen client programs and overall service delivery
  • Coordinate issue resolution with carriers and vendors
  • Participate in department initiatives, training programs, and special projects
  • Share best practices and support continuous process improvement
  • Foster a culture of collaboration, accountability, and professional growth

QUALIFICATIONS
What You BringRequired
  • Strong customer service and relationship management skills
  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and commitment to accuracy
  • Knowledge of employee benefit products and carrier processes
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Ability to work independently while collaborating effectively within a team environment
  • Active Life and Health License or ability to obtain within the required timeframe
Preferred
  • Bachelor's degree or equivalent combination of education and experience
  • Three or more years of employee benefits account management experience
  • Insurance brokerage experience
  • Experience supporting small employer groups
  • Experience with agency management systems
Core Competencies
  • Client-first mindset
  • Relationship building
  • Accountability and follow-through
  • Attention to detail
  • Communication excellence
  • Organization and prioritization
  • Problem solving
  • Collaboration and teamwork
  • Adaptability
  • Continuous learning

ADDITIONAL INFORMATION

Compensation:
Salary range: $68,000 – $80,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid PST

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications

This position may require:

  • Active State Life & Health License 

  • Ability to obtain required licensure within 3 months of hire

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-SE1

#LI-Hybrid


Location Type
Hybrid - 2 or less days in officeQualifications:
What You BringRequired
  • Strong customer service and relationship management skills
  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and commitment to accuracy
  • Knowledge of employee benefit products and carrier processes
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Ability to work independently while collaborating effectively within a team environment
  • Active Life and Health License or ability to obtain within the required timeframe
Preferred
  • Bachelor's degree or equivalent combination of education and experience
  • Three or more years of employee benefits account management experience
  • Insurance brokerage experience
  • Experience supporting small employer groups
  • Experience with agency management systems
Core Competencies
  • Client-first mindset
  • Relationship building
  • Accountability and follow-through
  • Attention to detail
  • Communication excellence
  • Organization and prioritization
  • Problem solving
  • Collaboration and teamwork
  • Adaptability
  • Continuous learning
Education:UNAVAILABLEEmployment Type: FULL_TIME

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