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Retention Account Manager Jobs in Rochester, NY (NOW HIRING)

Paychex

PIA Major Account Manager

Rochester, NY · Remote

$65K - $103K/yr

Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals, and meeting service level goals including response time and quality ...

Paylocity

Account Manager II

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Account Manager II delivers outstanding customer service by effectively utilizing available ...

Paylocity

Account Manager II

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Account Manager II delivers outstanding customer service by effectively utilizing available ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Executive Account Manager provides telephone, email, and potentially on-site support to large ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Executive Account Manager provides telephone, email, and potentially on-site support to large ...

iCounter

Technical Account Manager

Rochester, NY · On-site

Job Overview We are seeking a Technical Account Manager (TAM) to serve as the primary technical ... Expansion & Retention: Identify upsell/cross-sell opportunities, advocate for product enhancements ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Rochester, NY

Retention Account Manager information

See Rochester, NY salary details

$29.1K

$64.9K

$104.6K

How much do retention account manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for retention account manager in Rochester, NY is $64,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Retention Account Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles, specialized sales, or senior management positions. High-paying jobs in the US often require extensive experience, advanced skills, or industry-specific certifications. Roles like senior executives, investment bankers, or specialized consultants are more likely to reach this compensation level.

How does a Retention Account Manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What are Retention Account Managers?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What jobs pay 4000 a week without a degree?

Retention Account Managers typically do not earn $4,000 weekly without relevant experience or industry-specific skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or specialized trades like certain construction or technical roles, which may require certifications or on-the-job training. Success in these roles depends on performance, client base, and skill level rather than formal education alone.

What are the key skills and qualifications needed to thrive as a Retention Account Manager, and why are they important?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How can I make 2000 a week working from home?

A Retention Account Manager can earn $2,000 weekly by working full-time, typically earning a base salary plus commissions or bonuses based on client retention and sales performance. Developing strong communication skills, using CRM tools, and maintaining a high level of customer service are essential for maximizing earnings in this role.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What does a retention manager do?

A retention account manager is responsible for maintaining and strengthening relationships with existing clients to reduce churn and increase customer loyalty. They analyze customer data, develop strategies to improve satisfaction, and collaborate with sales and marketing teams to implement retention initiatives. Strong communication skills and familiarity with CRM tools are essential for success in this role.
What are popular job titles related to Retention Account Manager jobs in Rochester, NY? For Retention Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Rochester, NY look for? The top searched job categories for Retention Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Retention Account Manager jobs? Cities near Rochester, NY with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,939 per year, or $31.2 per hour.

Account Manager

The Betlem Service Corporation

Rochester, NY

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About Us

We offer a broad spectrum of commercial and residential HVAC and facilities services, from rooftop to foundation and everything in between. In addition to HVAC repairs and maintenance, our portfolio of facilities services includes on-site personnel for building management operations and maintenance.

Job Summary

EMCOR Services Betlem is looking for a Account Manager with the ability to estimate and propose facilities and commercial HVAC&R service agreements.

Essential Duties & Responsibilities
  • Develop and manage a sales pipeline of commercial and industrial HVAC projects.
  • Conduct site visits, gather technical requirements, and prepare detailed proposals.
  • Collaborate with engineering, estimating, and project management teams to deliver turnkey solutions.
  • Present and explain our solutions, energy efficiency benefits, and ROI to clients.
  • Maintain strong relationships with clients, suppliers, and engineering firms.
  • Provide ongoing account management to ensure client satisfaction, retention, and repeat business.
  • Resolve customer issues and coordinate with internal teams to ensure timely and effective solutions.
  • Stay current on industry trends, technologies, and local building codes.
  • Meet or exceed sales targets and contribute to overall company growth.
Qualifications

#betlem

  • 5+ years of experience in commercial/industrial HVAC sales or engineering.
  • Strong understanding of HVAC systems, controls, and energy efficiency principles.
  • Excellent communication, presentation, and negotiation skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Valid driver's license and willingness to travel.
Work Environment

What we Offer:

  • Competitive Salary
  • Vehicle Allowance
  • Comprenhensive Benefits Package (Includes Medical, Dental and Vision)
  • Paid Time Off and Holiday Pay
  • Health Savings and Flexible Spending Accounts
  • 401(k) Savings Plan
  • Employee Assistance Program
  • Ongoing training and professional development.

The Betlem Team:

Join a company with a century-long tradition of excellence, a supportive team environment, and opportunities for career growth. At Betlem, your skills and dedication are recognized, valued, and rewarded.

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Geographic Disclosure

Compensation Range-$90,000/year-$100,000/year

Other Compensation:  This position is commission eligible.

#LI-P1

Employment Type: FULL_TIME

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