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Retention Account Manager Jobs in Rochester, NY (NOW HIRING)

mul

Sales - Account Manager

Chicago, IL · On-site

New Account Development, Client Retention, and Account Planning. This role is highly collaborative as it requires interaction with mid and senior level management, marketing, and technical staff.

Paylocity

Account Manager II

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Account Manager II delivers outstanding customer service by effectively utilizing available ...

Paylocity

Account Manager II

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Account Manager II delivers outstanding customer service by effectively utilizing available ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Executive Account Manager provides telephone, email, and potentially on-site support to large ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... retain talent, and build a strong workplace culture. While traditional HR and payroll providers ... The Executive Account Manager provides telephone, email, and potentially on-site support to large ...

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

Position Description The Sales Account Manager is responsible for maintaining the existing customer ... Build and maintain strong customer relationships, loyalty, and retention.Grow sales portfolio with ...

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

Position Description The Sales Account Manager is responsible for maintaining the existing customer ... Build and maintain strong customer relationships, loyalty, and retention. * Grow sales portfolio ...

Nametag

Channel Account Manager

Rochester, NY · On-site

... and develop retention strategies for key accounts. * Collaborate with internal stakeholders ... Manage forecasts with partner teams ensuring health, accuracy and velocity. * Revenue and Outcomes ...

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Retention Account Manager information

See Rochester, NY salary details

$29.1K

$64.9K

$104.6K

How much do retention account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for retention account manager in Rochester, NY is $64,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What job categories do people searching Retention Account Manager jobs in Rochester, NY look for? The top searched job categories for Retention Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Retention Account Manager jobs? Cities near Rochester, NY with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $64,939 per year, or $31.2 per hour.

Sales - Account Manager

mul

Chicago, IL • On-site

Other

Re-posted 27 days ago

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

SUMMARY:

The Account Manager works to improve MCC Label’s market position and achieve financial growth. This position defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. The Account Manager focuses on three main areas: New Account Development, Client Retention, and Account Planning. This role is highly collaborative as it requires interaction with mid and senior level management, marketing, and technical staff. 

RESPONSIBILITIES:

New Account Development 

  • Prospect for potential new clients - Cold call and set up meetings potential clients and decision makers 
  • Work with team to develop proposals that address client needs, concerns, and objectives. 
  • Participate in pricing the solution/service. 
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. 

 

Client Retention 

  • Present new products and services and enhance existing relationships. 
  • Work with technical staff, analytics group, marketing and other internal colleagues to meet customer needs. 
  • Arrange and participate in internal and external client debriefs. 

 

Account Planning 

  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. 
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. 
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. 

 

Administrative 

  • Submit weekly progress reports and ensure data is accurate. 
  • Enter and manage data accurately within the company’s CRM or other sales management systems. 
  • Forecast and meet sales targets 
  • Track and record activity on accounts. 

Qualifications: 

  • Bachelor’s Degree
  • 3-5 years proven work experience in Sales directly in labels or flexible packaging.
  • Must occasionally lift up to 10 pounds
  • Knowledge of CRM Software and Microsoft Office
  • Excellent communication and negotiation skills  

Apply