ZipRecruiter

Log In

1

Retention Account Manager Jobs in Minnesota (NOW HIRING)

MidCountry Bank

Account Manager

Hutchinson, MN · On-site

JOB RESPONSIBILITIES 1. Commercial accounts sales, client management and retention * Assist Senior Sales Producer with all aspects of sales and service. * Proactively prepare renewal specifications ...

MidCountry Bank

Account Manager

Buffalo, MN · On-site

JOB RESPONSIBILITIES 1. Commercial accounts sales, client management and retention * Assist Senior Sales Producer with all aspects of sales and service. * Proactively prepare renewal specifications ...

New

Inbound Studio LLC

Account Manager

Burnsville, MN · On-site

$45K - $55K/yr

The Account Manager will serve as the primary point of contact between the company and its clients ... Client Retention & Growth : * Identify opportunities for up-selling or cross-selling services.

PHAM FINANCIAL SERVICES

Account Manager

Edina, MN · On-site

$55K - $75K/yr

As an Account Manager, you are vital to our daily business operations and customers' success. You ... RESPONSIBILITIES: * Develop and maintain customer relationships to drive retention and growth.

PHAM FINANCIAL SERVICES

Account Manager

Edina, MN · On-site

$55K - $75K/yr

As an Account Manager, you are vital to our daily business operations and customers' success. You ... RESPONSIBILITIES: * Develop and maintain customer relationships to drive retention and growth.

Tesoro Group

Account Manager

Minneapolis, MN · Remote

The Account Manager will develop, retain, and grow client relationships to ensure high-quality service and satisfaction. With this responsibility, the Account Manager will work with an internal ...

Shield

Senior Account Manager

MN · On-site +1

$77K - $85K/yr

This is a dual retention and revenue role - Senior AMs are expected to deeply understand each ... for Account Managers on the team. This role is part of a newly established Client Success ...

Evans Transportation, Inc

Account Manager

Eagan, MN · On-site

The Account Manager will proactively communicate shipment status and identify and resolve service ... This position is accountable for building trusted customer relationships, retaining and growing ...

RevSpring, Inc.

Key Account Manager

Arden Hills, MN · On-site

Key Account Manager Position Summary The Key Account Manager is a strategic partner to RevSpring ... Customer Retention and Account Health • Take direct responsibility for the health, satisfaction ...

RevSpring Inc

Key Account Manager

Arden Hills, MN · On-site +1

Key Account Manager Position Summary The Key Account Manager is a strategic partner to RevSpring ... Customer Retention and Account Health · Take direct responsibility for the health, satisfaction ...

PURIS

Account Manager

Minneapolis, MN · On-site

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

PURIS Proteins

Account Manager

Minneapolis, MN

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

PURIS Proteins

Account Manager

Minneapolis, MN · On-site

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

Taylor

Account Manager

Arden Hills, MN

$60K - $70K/yr

Venture Solutions is looking for an onsite Account Manager to support our Clients & Account ... The Employer retains the right to change or assign other duties to this position. Taylor ...

next page

Showing results 1-20

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Minnesota

Retention Account Manager information

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Minnesota? For Retention Account Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Minnesota look for? The top searched job categories for Retention Account Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Retention Account Manager jobs? Cities in Minnesota with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution.

Account Manager

MidCountry Bank

Hutchinson, MN • On-site

Other

Posted 4 days ago

Job description

JOB SUMMARY

The primary purpose of this position is to provide advanced technical support to our Senior Sales Producer as well as continue to perform the client administrator duties for existing clients, working in conjunction with other team members. In addition, the Account Manager may occasionally perform in the capacity for specifically assigned accounts preparing for and providing renewal and new business presentations.

This position will help service our West Side markets of Buffalo and/or Hutchinson areas.


JOB RESPONSIBILITIES

1. Commercial accounts sales, client management and retention

  • Assist Senior Sales Producer with all aspects of sales and service.
  • Proactively prepare renewal specifications and rough draft proposals.
  • Manage the marketing of renewal business.
  • Review loss run and claim status reports. Prepare Loss Summaries and Large Loss Reports.
  • Assist with collections of Accounts Receivables.
  • Responsible for Agency Bill Commercial lines and renewals.

2. Personal Lines accounts sales, client management and retention

  • Understand personal lines product offerings and what insurance companies to leverage for each offering and provide expert advice to clients.
  • Assist producers with providing advise to clients on insurance products, coverage options and risk management.
  • Communicate quotes and other information to the insurance producers and customers, as directed by the insurance producer.
  • Proactively assess the clients potential needs and provide solutions and therefore cross-selling opportunities.
  • Assist producers with administrative duties and special projects, as needed.

3. Policy Management

  • Manage complete lifesycle of accounts including quoting, binding, renewing and processing changes to policies.
  • Analyze client needs and market trends to recommend solutions that mitigate risk and enhance coverages.
  • Compare new or updated policies with current coverage shown on our policy. Update management system and customer and/or department information accordingly.
  • Compare policy changes to what was requested to ensure change was done correctly

4. Customer Service

  • Answer customer, insurance agents and/or insurance company questions. If necessary, complete the research necessary and respond accordingly and/or get the right people involved to solve the question at hand.
  • Process changes to our insured's policies upon request.
  • Issue certificates, binders and/or ID cards when requested.
  • Assist clients with reporting claims.
  • Works to ensure the agency is proactive regarding retaining accounts; following up on cancellations by sending reminder communications (letters, emails, phone calls) for late payments and do what we can if an account is cancelled for any other reason
  • Actively solicits additional lines of coverage for current accounts when the opportunity arises
  • Maintain a courteous and effective relationship with clients, co-workers, carriers and other business contacts.
  • Continuously look for better ways to service our customer, improve our internal process and process with our insurance companies.
  • Provides other department support including working with manager to retain business from departing insurance staff and/or assist in onboarding new team members.

JOB REQUIREMENTS

Education -

  • Required Level 1: 2-year post high school education or equivalent experience

Experience -

  • Required: 5 or more years of customer service, insurance and/ or commercial line product experience
  • Preferred: 1-2 years commercial line product experience

Certifications -

  • Must possess active Property and Casualty insurance license.
  • Must possess active Life and Health insurance license



MidCountry Insurance Agency is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sexual orientation, marital status, national origin, disability or handicap, veterans status, genetic information or gender identity. MidCountry Insurance Agency is an EEO/AA Employer.