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Retention Account Manager Jobs in Rhode Island (NOW HIRING)

MOO

Account Manager

East Providence, RI · On-site

As an Account Manager you will serve as the primary contact for MOO for Business clients ... Achieve monthly revenue and retention targets * Meet and exceed daily outbound activity ...

MOO

Account Manager

East Providence, RI

As an Account Manager you will serve as the primary contact for MOO for Business clients ... Achieve monthly revenue and retention targets * Meet and exceed daily outbound activity ...

MOO

Account Manager

East Providence, RI · On-site

As an Account Manager you will serve as the primary contact for MOO for Business clients ... Achieve monthly revenue and retention targets * Meet and exceed daily outbound activity ...

Allied Universal

Account Manager

Providence, RI · On-site

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

Allied Universal

Account Manager

Providence, RI

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

Allied Universal

Account Manager

Providence, RI · On-site

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

Bcbsri

Manager of Under 100 Sales

Providence, RI · On-site +1

$102K - $163K/yr

Large Group Account Executives managing 50-99 groups Accountable for achieving new business, membership growth, retention, and enrollment targets while ensuring a strong broker and customer ...

Jostens

Territory Sales & Account Manager

Providence, RI · On-site +1

$75K - $85K/yr

TERRITORY SALES & ACCOUNT MANAGER FIELD-BASED POSITION | NEW ENGLAND TERRITORY | TRAVEL UP TO 60 ... retention, alumni participation, and brand execution. YOU WILL: * New customer acquisition and ...

Jostens

Territory Sales & Account Manager

Providence, RI · On-site

$75K - $85K/yr

ACCOUNT MANAGER FIELD-BASED POSITION | NEW ENGLAND TERRITORY | TRAVEL UP TO 60% ABOUT YOU ... retention, alumni participation, and brand execution. YOU WILL: * New customer acquisition and ...

Alera Group

Personal Lines Account Manager

Warwick, RI · Hybrid

$55K - $75K/yr

Evaluate exposures and recommend coverage changes; explain options clearly to support retention ... Lines P&C account management experience * Valid Massachusetts P&C License (required) * Strong ...

Hilbgroup

Personal Lines Account Manager

Middletown, RI · On-site

$44K - $60K/yr

The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to ... retention techniques * Self-directed with good decision making and time management skills

Hilb Group

Personal Lines Account Manager

Barrington, RI · On-site

$44K - $60K/yr

The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to ... retention techniques * Self-directed with good decision making and time management skills

Hilbgroup

Personal Lines Account Manager

Barrington, RI · On-site

$44K - $60K/yr

The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to ... retention techniques * Self-directed with good decision making and time management skills

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Retention Account Manager information

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Rhode Island?

For Retention Account Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Rhode Island look for?

The top searched job categories for Retention Account Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Retention Account Manager jobs?

Cities in Rhode Island with the most Retention Account Manager job openings:

Retention Account Manager jobs near you

Personal Lines Account Manager

Crossagency

East Providence, RI • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Personal Lines Account Manager

Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.

Duties of an Account Manager include but are not limited to:

  • Maintain a Property & Casualty license along with keeping up with Continuing Education.
  • Understanding and following the Cross Basic Procedure Manual.
  • Understanding and following the Personal Lines Workflow Manual.
  • Only using approved Action Codes in AMS 360.
  • Following up and completing open suspense's daily.
  • Servicing and selling personal insurance products to prospective and existing clients.
  • Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives).
  • Providing quality customer service to existing and prospective clients.
  • Proactively retaining accounts when applicable.
  • Staying up to date on new insurance products and market/industry trends.
  • The ability to understand and analyze insurance coverage and policy forms.
  • Strong written, oral and phone communication skills
  • Organize, set, and maintain priorities
  • Working knowledge and/or experience with AMS360, Microsoft Office (Word, Outlook, Teams), and PL Rater.
  • Collecting payment information, uploading payments to various company websites, and recording activity notes in AMS360.
  • Meeting annual sales goal.
  • Following up on all 'Broker of Record' letters within your assigned book of business.
  • Service an average size book of business.
  • Perform other duties as assigned.
  • Bilingual Preferred

Compensation: The base salaryrangefor this role is $55,000.00-$65000.00 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

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