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About the Role: At the heart of our mission to reshape the future of pharmacy is delivering exceptional Patient Care. Our Pharmacy Technician team is dedicated to going above and beyond for patients, combining the personal touch of a neighborhood pharmacy with the agility of a fast-paced startup. We are committed to transforming the traditional pharmacy model to offer a five-star experience.
As a Care Specialist II, you will leverage your advanced pharmacy knowledge to process and troubleshoot complex cases. In addition to these tasks, you'll provide outstanding customer service by managing patient escalations through phone, text, chat, and email.
Job Description
Accelerate your career as you:

• Spend more than 90% of your time offering personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging.
• Identify, address, and resolve pharmacy-related inquiries and challenges
• Engage with other teams to support patient needs and improve the overall experience.
• Demonstrate empathy in all patient interactions, effectively handling escalations, providing resolutions, and ensuring overall satisfaction.
• Provide feedback on common issues or workflow improvements from patient interactions, while consistently following predefined workflows to fulfill pharmacy needs within standard timeframes and processes.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Licensure: An active pharmacy technician license in good standing with the Board of Pharmacy of the state where you are applying, free of any disciplinary actions.
• Industry Experience: 2+ years experience working in a high volume pharmacy working with patients and providers.
• Ability to work the following shift: [insert shift here before posting].
• Onsite Requirement: Must be able to commute to and work at the pharmacy location during scheduled shifts, if this position is hybrid or onsite.
• Ability to learn and operate a new pharmacy management system and other relevant programs.
• Ability to interpret, transcribe, and troubleshoot prescription information.
• Ability to perform common math calculations.
• Ability to effectively communicate with patients and providers on the phone.

Preferred Qualifications:

• Experience with specialty claims adjudication.
• Experience submitting and managing Prior Authorizations and TAR's.
• Experience with Fertility and Specialty medications.

Additional Information
Additional Physical Job Requirements:

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, frequently move around the pharmacy away from the computer terminal, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer and other pharmacy equipment that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Alto's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary and Benefits:

• Salary Range: $18.50
• Commission Eligible: No
• Travel: No
• Location Requirement: Employment at Alto is limited to individuals residing in AZ, AR, CA, CO, FL, KS, MD, MO, NV, NJ, NY, NC, OR, PA, SC, TN, TX, WA, and WI.
• Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.
• Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA), health savings account (HSA) (depending on medical plan), commuter benefits, employer-paid short-term disability (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, and a fertility medication discount program). Employees are also provided accrued paid vacation and sick time, 11 paid holidays (seven for Pharmacy and Care team members), and eight weeks of paid parental leave for eligible employees.
  

  More Benefits Information Here: https://west.acrisure.com/alto-pharmacy/benefits/

Application deadline: when role filled

#LI-Remote

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.

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