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Remote Text Chat Jobs (NOW HIRING)

Smile Doctors

Remote Care Coordinator

Lubbock, TX · Remote

$16.50 - $22.25/hr

We are looking for a Remote Care Coordinator to join our Lubbock 84th team. If you are looking for ... Intermediate knowledge of digital applications including web, email, chat, text, etc.

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

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How much do remote text chat jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote text chat in the United States is $28.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $33.89 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
More about Remote Text Chat jobs
What cities are hiring for Remote Text Chat jobs? Cities with the most Remote Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Remote Text Chat jobs? States with the most job openings for Remote Text Chat jobs include:
What job categories do people searching Remote Text Chat jobs look for? The top searched job categories for Remote Text Chat jobs are:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,786 per year, or $28.3 per hour.
Remote Care Coordinator

Remote Care Coordinator

Smile Doctors

Lubbock, TX • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Smile Doctors rating

6.2

Company rating: 6.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

692nd of 873 rated healthcare providers

Job description

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

We are looking for a Remote Care Coordinator to join our Lubbock 84th team.

If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states.  At Smile Doctors, we excel at providing exceptional patient care.

What We Offer

  • Competitive salary
  • Medical, dental, vision and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • 2 weeks paid time off in your first full year + paid holidays
  • Discounts on braces and clear aligners for you and your family members

 

What You’ll Do

  • Communicates with patients through Smile Doctors Anywhere and all digital dashboards
  • Manages clinical protocols with Smile Doctors Anywhere with doctor
  • Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere
  • Collaborates with doctors and team on notifications which require immediate attention
  • Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes
  • Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms
  • Provides troubleshooting/technical support to patients using digital platforms

What You’ll Need

  • High School Diploma or equivalent required
  • Bachelor’s Degree preferred
  • Three (3) years of clinical orthodontic or dental experience required
  • One (1) year technical support experience preferred, but not required
  • Bilingual (Spanish) preferred but not required
  • Intermediate knowledge of digital applications including web, email, chat, text, etc.
  • Intermediate knowledge of principles and processes for providing outstanding customer service

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization.  We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

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