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... text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy ... Remote - Must live in Arizona Wireless (Wi-Fi) connection is not permitted for this position; you ...
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Tempe, AZ · Remote
... text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy ... Remote - Must live in Arizona Wireless (Wi-Fi) connection is not permitted for this position; you ...
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Crisis Specialist I
Tempe, AZ · On-site +1
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... text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy ... Remote Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to ...
Remote Text Chat information
What is a Remote Text Chat job?
What is the difference between Remote Text Chat vs Remote Customer Support Representative?
| Aspect | Remote Text Chat | Remote Customer Support Representative |
|---|---|---|
| Primary Role | Engages with customers via live text chat to resolve inquiries | Handles customer issues through various channels, including chat, phone, and email |
| Required Skills | Excellent written communication, quick typing, problem-solving | Strong communication skills, product knowledge, multi-channel support |
| Work Environment | Primarily online, computer-based, remote | Remote or on-site, depending on employer, multi-channel tools |
| Common Certifications | Customer service certifications, typing speed tests | Customer service certifications, product-specific training |
Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.
What are some common challenges faced by remote text chat agents, and how can they be overcome?
What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

Proposal Coordinator and Content Manager | Full-time | Remote
Phoenix, AZ • On-site, Remote
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Chronicle Heritage is a solution-driven heritage consulting firm that prides itself on employing the best cultural resource management professionals in the industry. We place an emphasis on supporting our clients’ needs, fostering new technologies that advance our industry, and leveraging those advancements toward the management of non-renewable cultural resources. Chronicle Heritage prioritizes professional development within the framework of innovation and forward thinking to encourage career advancement and research development.
Job Description
We are seeking to hire a full-time Proposal Coordinator to assist our teams across all our offices in submitting proposal responses from start to finish and be involved in other marketing- or production-related tasks when needed. The Proposal Department (Dept. Team) consists of Proposal Coordinators and dedicated Subject Matter Experts. The role ensures that proposal teams have reliable access to accurate company information required for proposals, vendor registrations, and compliance documentation. This position regularly collaborates with the Marketing, Sales, Operations, and Compliance Departments during proposal development and is primarily responsible for proposal production and ensuring adherence to companywide processes.
Hire Type: Full-time (hourly)
Schedule: 40 hours, Monday–Friday (flexible schedule)
Location: Remote: work from home, occasional request to report to local office as business needs
Responsibilities
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- 50% – Proposal Coordination & Proposal Production Support \t
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- Draft proposal documents, complete forms accurately, collate SME input, insert content from the knowledge library, perform formatting and copy-editing review, assemble and package the final deliverable \t\t
- Identify RFx requirements and create proposal plans \t\t
- Schedule status and review meetings to meet internal and external deadlines \t\t
- Coordinate communication across teams in different departments (Administrative, Copy Editing, etc.) \t
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- 35% – Maintain proposal content systems and repositories \t
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- Lead the management, and maintenance the firm’s proposal content libraries \t\t
- Maintain and improve templates in coordinate with the Production Manager to ensure proposal materials meet formatting, quality, and submission standards. \t
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- 15% – Proposal Compliance Support \t
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- Maintain centralized repository of administrative data, including corporate vendor/supplier information, business registrations, and \t\t
- Track renewal dates for company documentation used in proposals, \t\t
- Coordinate with internal stakeholders to ensure content is accurate and up to date \t
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- Bachelor’s degree in communications, marketing, business administration, or related field (or equivalent experience). \t
- 3+ years of experience working on proposals for professional services industries with a preference for cultural resources or environmental services \t
- Advanced knowledge and experience with Microsoft Office Suite \t
- Outlook: creating emails, attaching files to messages, creating appointments/invitations and changing them as needed, using reminders, flagging messages according to importance, moving emails between folders \t
- Teams: chat one-on-one and in general channels for collaboration (messaging and video), navigating folders and files \t
- Word: formatting documents to a template, creating documents, dynamic page layouts (section or page breaks), applying styles, text formatting, comments and track changes, inserting images and bookmarks, fields, creating/modifying/filling tables, table of contents/references/page navigation, create graphs and charts, printing setup, saving as PDF or different file formats \t
- Excel: data recording, table filtering/sorting, formulas, charts and graphs, formatting, custom filter \t
- PowerPoint: formatting to a template, master slides, applying styles, fonts, or colors, inserting graphics, images, and tables \t
- Proficient to advanced knowledge and experience with Adobe Acrobat Pro \t
- Proficient with Content Management Systems (CMS) and Salesforce
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- Bachelor’s degree \t
- Familiarity with InDesign, Photoshop, Illustrator, or FileMaker, \t
- Experience working in marketing, copy editing \t
- Excellent communication skills \t
- Self-directed \t
- High attention to detail and accuracy with strong formatting/editing skills \t
- Strong organizational skills with the ability to manage multiple priorities \t
- Flexible to an ever-changing work environment and priorities \t
- Strong work ethic \t
- Creative problem solver \t
- Proactive in anticipating work requirements \t
- Works well independently and in teams \t
- Excellent interpersonal skills \t
- Positive attitude
Physical And Mental Requirements And Work Environment
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- Some work is performed primarily in an indoor environment and requires sustained sitting and use of fingers, hands, and arms to operate a computer and perform keyboard entry of data or document preparation (or equivalent with accommodation). Must also be able to operation standard office equipment (phone, copy machine, FAX machine, etc.)
About Chronicle Heritage
Sourced by ZipRecruiter
Industry
Environmental consulting services
Company size
501 - 1,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2006