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Remote Text Chat Jobs in New York (NOW HIRING)

Capsule

Pharmacy Technician - NY Remote

New York, NY · On-site +1

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · Remote

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

Nayya

Financial Planner (US)

New York, NY · Remote

$83K - $111K/yr

Support members and build trusting relationships via text-based chat, phone, and video calls ... A high level of agency in a remote, fast-moving environment and a bias toward action * An ...

Cecelia Health

Contract Telehealth Dietitian

Manhattan, NY · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Cecelia Health

Contract Telehealth Dietitian

New York, NY · Remote

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Icon Health

Senior Data Analyst

Stamford, CT · Remote

$91K - $115K/yr

Remote Reports To: SVP, Data and Technology Who We Are Icon Health is a leading provider of value ... We never hire based on text or chat alone. Our multi-stage interview process always involves ...

Icon Health

Senior Data Analyst

Stamford, CT · On-site +1

$100K - $120K/yr

Remote Reports To: SVP, Data and Technology Who We Are Icon Health is a leading provider of value ... We never hire based on text or chat alone. Our multi-stage interview process always involves ...

Icon Health

Senior Data Analyst

Stamford, CT · Remote

$100K - $120K/yr

Remote Reports To: SVP, Data and Technology Who We Are Icon Health is a leading provider of value ... We never hire based on text or chat alone. Our multi-stage interview process always involves ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in New York

Remote Text Chat information

See New York salary details

$11

$30

$71

How much do remote text chat jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote text chat in New York is $30.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.61 and $37.06 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in New York? The most popular types of Text Chat jobs in New York are:
What are popular job titles related to Remote Text Chat jobs in New York? For Remote Text Chat jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in New York look for? The top searched job categories for Remote Text Chat jobs in New York are:
What cities in New York are hiring for Remote Text Chat jobs? Cities in New York with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in New York as of July 2026, with employment types broken down into 80% Full Time, 11% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $64,269 per year, or $30.9 per hour.
Pharmacy Technician - NY Remote

Pharmacy Technician - NY Remote

Capsule

New York, NY • On-site, Remote

$18 - $20.50/hr

Other

Medical, Dental, Vision

Posted 11 days ago

Capsule Pharmacy rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

20th of 109 rated pharmacies

Job description

About Capsule
Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we'd love to have you join us.
About the Role
As a Processing Pharmacy Technician, you will be responsible for providing white-glove service for customers by following an efficient prescription workflow, optimizing customer satisfaction, and helping to navigate complex pharmacy issues. Your responsibilities will include:
  • Accurately translating and entering prescription information into the pharmacy database according to state regulations.
  • Verifying insurance information and processing insurance claims.
  • Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates while adhering to HIPAA regulations and company policies.
  • Maintaining high SLA standards by addressing all tasks promptly and efficiently.
  • Working closely with cross-functional teams and external pharmacy partners, to drive customer satisfaction and ensure a seamless customer and provider experience.

Requirements
  • Located in New York
  • Fluent English required
  • You have 2+ years of experience as a pharmacy technician. PTCB certification preferred, but not required.
  • You are familiar with industry specific terminology (SIG codes, both brand and generic names of medications.
  • You are proficient with computer and Windows PC applications, including aptitude to learn and navigate additional computer systems that may be new to you
  • You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps
  • You have Full-Time flexible availability. Schedules will be set in conversation with hiring managers and may include both weekday and weekend hours or morning, afternoon, and evening shifts. Shifts are 8 hours each day under operating hours of 8am - 8pm or 10am - 6pm (may staff until 10pm on weekdays)
  • You work hard and enjoy the process, combining emotional intuition for a great consumer experience with analytical rigor to improve pharmacy processes, celebrating wins along the way.

What We Offer
  • Competitive compensation, commensurate with qualifications and experience
  • Comprehensive benefits package including medical, dental, and vision coverage
  • The opportunity to work alongside some of the brightest minds in healthcare and technology
  • The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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