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Remote Text Chat Jobs (NOW HIRING)

Capsule

Pharmacy Technician - NY Remote

New York, NY · Remote

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · On-site +1

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates ...

USA Football

Growth Development Representative

$19.32 - $28.98/hr

Communicate via calls, voicemails, meetings, email, text, chat tools, social and video as needed ... Work Environment This job primarily operates in a remote office environment. This role routinely ...

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How much do remote text chat jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote text chat in the United States is $28.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $33.89 per hour, depending on experience, location, and employer.

What is a remote text chat?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a remote text chat support agent?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
More about Remote Text Chat jobs
What cities are hiring for Remote Text Chat jobs? Cities with the most Remote Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Remote Text Chat jobs? States with the most job openings for Remote Text Chat jobs include:
What job categories do people searching Remote Text Chat jobs look for? The top searched job categories for Remote Text Chat jobs are:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,786 per year, or $28.3 per hour.

Pharmacy Technician - NY Remote

Capsule

New York, NY • Remote

$18 - $20.50/hr

Full-time

Re-posted 29 days ago

Capsule Pharmacy rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

20th of 112 rated pharmacies

Job description

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, wed love to have you join us.

About the Role

As a Processing Pharmacy Technician, you will be responsible for providing white-glove service for customers by following an efficient prescription workflow, optimizing customer satisfaction, and helping to navigate complex pharmacy issues. Your responsibilities will include:

  • Accurately translating and entering prescription information into the pharmacy database according to state regulations.
  • Verifying insurance information and processing insurance claims.
  • Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates while adhering to HIPAA regulations and company policies.
  • Maintaining high SLA standards by addressing all tasks promptly and efficiently.
  • Working closely with cross-functional teams and external pharmacy partners, to drive customer satisfaction and ensure a seamless customer and provider experience.

    Requirements

    • Located in New York
    • Fluent English required
    • You have 2+ years of experience as a pharmacy technician. PTCB certification preferred, but not required.
    • You are familiar with industry specific terminology (SIG codes, both brand and generic names of medications.
    • You are proficient with computer and Windows PC applications, including aptitude to learn and navigate additional computer systems that may be new to you
    • You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps
    • You have Full-Time flexible availability. Schedules will be set in conversation with hiring managers and may include both weekday and weekend hours or morning, afternoon, and evening shifts. Shifts are scheduled 8 hours each day on a rotating basis, between 9am-10pm M-F, with rotating weekend coverage from 10am-6pm.
    • You work hard and enjoy the process, combining emotional intuition for a great consumer experience with analytical rigor to improve pharmacy processes, celebrating wins along the way.

    What We Offer

    • Competitive compensation, commensurate with qualifications and experience
    • Comprehensive benefits package including medical, dental, and vision coverage
    • The opportunity to work alongside some of the brightest minds in healthcare and technology

    • The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

    Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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