$15.50 - $21/hr
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
$15.50 - $21/hr
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
Remote Text Chat information
What is a Remote Text Chat job?
A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.
What is the difference between Remote Text Chat vs Remote Customer Support Representative?
| Aspect | Remote Text Chat | Remote Customer Support Representative |
|---|---|---|
| Primary Role | Engages with customers via live text chat to resolve inquiries | Handles customer issues through various channels, including chat, phone, and email |
| Required Skills | Excellent written communication, quick typing, problem-solving | Strong communication skills, product knowledge, multi-channel support |
| Work Environment | Primarily online, computer-based, remote | Remote or on-site, depending on employer, multi-channel tools |
| Common Certifications | Customer service certifications, typing speed tests | Customer service certifications, product-specific training |
Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.
What are some common challenges faced by remote text chat agents, and how can they be overcome?
Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.
What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?
To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Georgia? The most popular types of Text Chat jobs in Georgia are:
What are popular job titles related to Remote Text Chat jobs in Georgia? For Remote Text Chat jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Georgia look for? The top searched job categories for Remote Text Chat jobs in Georgia are:
What cities in Georgia are hiring for Remote Text Chat jobs? Cities in Georgia with the most Remote Text Chat job openings:
$15.50 - $21/hr
Full-time
PTO
Posted 12 days ago
TTEC rating
5.8
Based on 191 frontline employees who took The Breakroom Quiz
346th of 426 rated business services
Job description
Job Details
Your potential has a place here with TTECs award-winning employment experience. As a Dutch-English Customer Service Associate working Remotely in Greece in support of our Booking.com team, youll be a part of bringing humanity to business. #experienceTTEC
Our purpose, team, and company culture are amazing, and our Great Place to Work certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!
What Youll be Doing
Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!
Looking to build or level-up your career in the travel industry? Whether its getting answers for customers quickly, consulting on products or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, Youll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
- Provide accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
- Fluent in Dutch and English
High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer savvy
- High speed internet in your quiet home work environment
- Greece resident or ability to relocateand gain work authorization expediently to Greece
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
- Relocation assistance available
- Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
- And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
About TTEC
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
10,000+ Employees
Headquarters location
Englewood, CO, US
Year founded
1982