This is a fully remote role, so were looking for reliable, self-motivated individuals who can stay ... talk, message, text, and video chat with millions of customers every day. These exceptional ...
This is a fully remote role, so were looking for reliable, self-motivated individuals who can stay ... talk, message, text, and video chat with millions of customers every day. These exceptional ...
This is a fully remote role, so were looking for reliable, self-motivated individuals who can stay ... talk, message, text, and video chat with millions of customers every day. These exceptional ...
This is a fully remote role, so were looking for reliable, self-motivated individuals who can stay ... talk, message, text, and video chat with millions of customers every day. These exceptional ...
$15.50 - $21/hr
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
$15.50 - $21/hr
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
Senior Strategic Insights Researcher
Atlanta, GA · On-site +1
$130K - $145K/yr
S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ... Your recruiter will be happy to chat more about the specific pay range for your location and how we ...
Senior Strategic Insights Researcher
Atlanta, GA · On-site +1
$130K - $145K/yr
S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ... Your recruiter will be happy to chat more about the specific pay range for your location and how we ...
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with ...
Remote Text Chat information
What is a remote text chat?
A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.
What are the key skills and qualifications needed to thrive as a remote text chat support agent?
To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are some common challenges faced by remote text chat agents, and how can they be overcome?
Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.
What is the difference between Remote Text Chat vs Remote Customer Support Representative?
| Aspect | Remote Text Chat | Remote Customer Support Representative |
|---|---|---|
| Primary Role | Engages with customers via live text chat to resolve inquiries | Handles customer issues through various channels, including chat, phone, and email |
| Required Skills | Excellent written communication, quick typing, problem-solving | Strong communication skills, product knowledge, multi-channel support |
| Work Environment | Primarily online, computer-based, remote | Remote or on-site, depending on employer, multi-channel tools |
| Common Certifications | Customer service certifications, typing speed tests | Customer service certifications, product-specific training |
Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.
How do I become a remote text chat agent?
To become a remote text chat agent, you typically need good communication skills, basic computer literacy, and a quiet work environment. Many employers require a high school diploma or equivalent and may ask for prior customer service experience or familiarity with chat platforms. Applying through company websites or job boards and completing any required training or assessments are common steps to start in this role.
What are the most commonly searched types of Text Chat jobs in Georgia?
The most popular types of Text Chat jobs in Georgia are:
What are popular job titles related to Remote Text Chat jobs in Georgia?
For Remote Text Chat jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Georgia look for?
The top searched job categories for Remote Text Chat jobs in Georgia are:
What cities in Georgia are hiring for Remote Text Chat jobs?
Cities in Georgia with the most Remote Text Chat job openings:
German-speaking Sales Representative
Remote
TTEC
• Business Management Consulting • 10K+ employees10,000+ employees
Full-time
Medical, Life, PTO
Posted 19 days ago
TTEC rating
5.5
Based on 204 frontline employees who took The Breakroom Quiz
Job description
Job Details
Your potential has a place here with TTECs award-winning employment experience. As a German-speaking Sales Representative working from home in Greece, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Greece says it all!
What Youll be Doing
Your role as a German-speaking Sales Representative will involve generating new business and using a consultative approach to provide tailored solutions that meet the clients unique needs, while executing sales strategies to achieve the targets through outbound and sales calls.
This is a fully remote role, so were looking for reliable, self-motivated individuals who can stay focused and productive while working independently.
During a Typical Day, Youll
- Manage outbound calls and emails to support customers through the full onboarding process and post-migration support period, delivering an outstanding customer experience at every interaction.
- Engage customers in a consultative manner to understand their shipping needs during migration, provide tailored onboarding support, and help them successfully navigate new systems and understand their invoices.
- Assess each customer's shipping profile during onboarding to ensure successful activation, address technical questions, detect potential upsell opportunities, complete system workflows, and escalate commercial or complex migration queries to the appropriate teams when needed.
- Navigate to key decision-makers within migrating customer organizations to facilitate smooth account setup, address transition concerns, and ensure all stakeholders understand the migration process.
- Support customer migration and activation by guiding customers through their transition to a new systems, building trust during onboarding, and ensuring they successfully activate their accounts.
What You Bring to the Role
- Strong interest in customer engagement and support, with confidence initiating outbound conversations and resilience in handling concerns during customer transitions. Previous sales or account management experience is preferred.
- Excellent communication and interpersonal skills to build trust with customers during critical onboarding phases.
- Ability to learn and apply consultative techniques to understand customer needs, address migration concerns, and guide successful account activation.
- Goal-oriented with a strong focus on achieving activation targets and contributing to successful customer onboarding and retention.
- The ability to understand and empathize with customers navigating system transitions, providing patient support and clear guidance throughout their migration journey.
- Proficiency in the German language, paired with conversational level English.
- Competence in using Microsoft office and CRM software.
What You Can Expect
- Excellent sales, product and systems training are provided with ongoing sales coaching.
- Knowledgeable, encouraging, supporting and present leadership.
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- Competitive remuneration package, monthly bonus based on performance and 25 days paid leave.
- Private medical & life insurance plan and Tuition Reimbursement
A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Sales Manager. Youll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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About TTEC
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
10,000+ Employees
Headquarters location
Englewood, CO, US
Year founded
1982