Remote Technical Support Manager Jobs in Raleigh, NC

Inside Sales Account Manager, SMB - ArubaThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Encompasses supporting and/or selling the within company's installed base as well as non-company accounts for expanded wallet share and to achieve assigned product quota. Builds customer confidence in the company's remote sales capabilities, from procurement to senior levels of customer management. Drives opportunities from qualification to close and promote the benefits of direct e-business transactions or inside business support to prospective customers.

Management Level Definition:

Appliesdeveloped knowledgeof the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

Responsibilities:

• Majority of work done independently.
• Independently moves leads through entire sales process.
• Proactively sells products, services, supplies to installed base in support of company promotion and upgrade campaigns.
• Achieves set quota and goals.
• Sells primarily transactional, with some solutions selling; owns strategic entry points at the customer aligned to the business objective of area.
• Sells complex, multi- products/services.
• Involves Outside Sales Rep as necessary for high complexity sales or where competitor is face-to-face with customer.
• Participates in development of district sales strategy & quota setting; defines own individual sales plan.
• Addresses customer complex requests via broad multi-product/service.
• Identifies and allocates internal and external resources to deliver transactional or solution sales.
• May interfaces with specialty buyers, e.g., IT, Procurement, etc. or with business executives.
• Pursues opportunities in assigned territory, account or product line.
• Actively prospects within accounts to discover or cultivate sales opportunities.
• Responsible for pipeline and forecast responsibility in accordance with sales center business process.
• Aggressively reviews account activities in pursuit of new business or up- selling opportunities.
• Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company.
• Partners effectively with others in the account to ensure coordinated, efficient account management.
• Actively manages the account to protect and grow the company's business; coordinates all account forecasts, planning and reporting
• As dictated by the selling model, engages partners effectively to improve win rates on selective deals.
• Orchestrates the resources and sponsorship essential for executing business effectively.

Education and Experience Required:

• Four year university/ Bachelor's degree preferred or equivalent experience.
• Typically 4-6 years of selling or account management experienced; preferable in IT industry.
• Proven track record in sales. Demonstrated ability to move leads through entire sales process independently.

Knowledge and Skills:

• Listens to customer needs and tailors messages to customer based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.
• Consistently demonstrates proactive activities within accounts to uncover new business and take ownership for new opportunities.
• Exhibits thorough knowledge of the company's portfolio, observed via customer interactions, test scores, and limited reliance on technical support, pre-sales or internal resources to discuss products or solutions with customers.
• Consistently meets or exceeds metrics related to inbound calls set by segment management.
• Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business.
• Exhibits thorough knowledge of the company portfolio, observed via customer interaction, test scores, and limited reliance on technical support, Pre-sales or internal resources to discuss products or solutions with customers.
• Consistently demonstrates proactive activities within accounts to uncover new business and take ownership for new opportunities.
• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.
• Ability to build strong consultative relationships with key client business managers and IT executives with a focus on addressing business needs.
• Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business.
• Knows and understands company's sales tools and processes.
• Project Management skills desired.
• Demonstrates ability to act as a team lead.
• Demonstrated ability to coordinate internal and external partners to deliver appropriate solution sale.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

Intermediate"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Hourly Salary USD 42.98 - 83.13 in California // 35.96 - 83.13 in North Carolina
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 60%/40%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.