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Remote Technical Support Manager Jobs in Raleigh, NC

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide advanced technical support to Engineering, Product Management, Service, Sales, and other ...

Actalent

Technical Writer

Raleigh, NC · On-site +1

$50 - $68.50/hr

Experience developing or managing documentation that supports compliance or certification efforts ... Remote work arrangements are acceptable when aligned with business and project requirements. The ...

Cisco

Technical Project Manager

Durham, NC · On-site +1

You will help launch security capabilities with the right runbooks, support handoffs, customer ... technical program management, security program management, security engineering operations, or a ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

Ascent Placement Partners

Be Seen First

Remote Software Engineer - Technical Advisor

Durham, NC · Remote

$150/hr

Remote Software Engineer - Technical Advisor $150.00 USD/hour | 100% Remote (USA Only) | Mostly ... This mostly asynchronous role may be supported from anywhere in the USA - only . Role Details: Job ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Raleigh, NC

Remote Technical Support Manager information

See Raleigh, NC salary details

$28.7K

$83.5K

$143.4K

How much do remote technical support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technical support manager in Raleigh, NC is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $101,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Raleigh, NC?

For Remote Technical Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Technical Support Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Technical Support Manager jobs?

Cities near Raleigh, NC with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,515 per year, or $40.2 per hour.

M365 Systems Engineer III - AI and Collaboration (Remote)

Raleigh, NC • Remote

First Citizens Bank
See more jobs at First Citizens Bankexternal

Full-time

This job post has expired today. Applications are no longer accepted.

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 176 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

We are seeking a skilled Systems Engineer III to join our team with a primary focus on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The Systems Engineer III is a member of the Digital Workplace Technology Collaboration Engineering team and is responsible for delivering high quality and innovative technology solutions to the end user community. 

This role will lead the adoption, governance, and operationalization of Copilot across the enterprise, ensuring secure, compliant, and high-value use of AI technologies. The Systems Engineer III will evaluate, deploy, and manage Copilot features across Microsoft 365 workloads, troubleshoot complex technical issues, and drive end-user value realization. The role requires balancing strong technical expertise with business acumen to maximize productivity gains and align with organizational goals


Responsibilities & Qualifications

TECHNOLOGY STACK 

  • Active Directory, Entra ID 
  • Office 365 
  • Microsoft Copilot 
  • Exchange Online 
  • SharePoint Online 
  • OneDrive 
  • Teams 
  • Purview 

KEY RESPONSIBILITIES: 

  • Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams 
  • Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements.  
  • Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes.  
  • Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage.  
  • Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content.  
  • Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting. 
  • Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI.  
  • Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services. 
  • Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft’s product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience.  
  • Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability 

GENERAL DUTIES 

  • Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions. 
  • System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability. 
  • System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform. 
  • Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group. 

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and Systems programmer

Preferred Area of Experience: Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server.

 

Preferred Qualifications:

Skills/Experience

  • Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies.
  • Strong understanding of data security, compliance, and information management in AI-enabled environments.
  • Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle).
  • Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies.
  • Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar).
  • Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders.
  • Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps
  • Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations 

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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