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Remote Technical Support Manager Jobs in Durham, NC

Baxter

Tech Support Specialist

Raleigh, NC · Remote

$68K - $93K/yr

Provide remote technical troubleshooting and issue resolution for Care Communications customers and supported healthcare technology environments. * Diagnose and resolve networking, server, operating ...

New

ABB

VFD Technical Support Specialist

Cary, NC · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

New

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management ... Experience with highly technical support procedures in similar industries to VAST Data * Strong ...

Motorola

Technical Service Manager

Raleigh, NC · Remote

$90K - $130K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... support workflows. * Identify operational bottlenecks and implement lean, standardized service ...

New

Redhat

Technical Account Manager - Openshift

Raleigh, NC · On-site +1

$96K - $154K/yr

Support your customer implementing automated, and containerized cloud application platform ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Veolia Environnement SA

I&C Project Engineer

Cary, NC · On-site +1

Specializing in water, energy, and waste management, Veolia Group designs and implements innovative ... provide local or remote technical support to plant personnel Qualifications Education ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Understand technical support engineer workflows and identify improvement opportunities. * Drive ... of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and diagnostic ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

Kobie Marketing

Technical Program Manager

Raleigh, NC · Remote

$132K - $170K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Durham, NC

Remote Technical Support Manager information

See Durham, NC salary details

$28.5K

$83K

$142.5K

How much do remote technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote technical support manager in Durham, NC is $83,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Durham, NC?

For Remote Technical Support Manager jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Durham, NC look for?

The top searched job categories for Remote Technical Support Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Technical Support Manager jobs?

Cities near Durham, NC with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Durham, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 11% Hybrid, and 22% Remote job distribution, with an average salary of $83,018 per year, or $39.9 per hour.

Technical Support Specialist, Ion Chromatography

Thermo Fisher Scientific

Morrisville, NC • Remote

Full-time

Posted 24 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 428 frontline employees who took The Breakroom Quiz

174th of 544 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION:

Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.

As a Technical Support Specialist III, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
QUALIFICATIONS:

  • Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
  • Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
  • Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
  • Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
  • Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
  • Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
  • Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
  • Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
  • Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
  • Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
  • Ability to travel up to 15%.
  • Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.

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