ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Raleigh, NC

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management ... Experience with highly technical support procedures in similar industries to VAST Data * Strong ...

New

Redhat

Technical Account Manager - Openshift

Raleigh, NC · On-site +1

$96K - $154K/yr

Support your customer implementing automated, and containerized cloud application platform ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Veolia Environnement SA

I&C Project Engineer

Cary, NC · On-site +1

Specializing in water, energy, and waste management, Veolia Group designs and implements innovative ... provide local or remote technical support to plant personnel Qualifications Education ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

next page

Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Raleigh, NC

Remote Technical Support Manager information

See Raleigh, NC salary details

$28.7K

$83.5K

$143.4K

How much do remote technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote technical support manager in Raleigh, NC is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $101,100.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Raleigh, NC?

For Remote Technical Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Technical Support Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Technical Support Manager jobs?

Cities near Raleigh, NC with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,515 per year, or $40.2 per hour.

Technical Support Enablement Trainer

VAST Data

Raleigh, NC • On-site, Remote

$31.50 - $42/hr

Full-time

Posted yesterday

New

Job description

Description
We are seeking a highly motivated, technical, and experienced Customer Success Training Manager to join our Enablement team. This role will focus on building, delivering, and maintaining world-class training content for our Customer Success team. You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge, and tools needed to drive customer adoption, retention, and satisfaction.
Key Responsibilities
Training Program Design & Delivery
  • Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices.
  • Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention.
  • Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical.

Curriculum & Content Management
  • Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals.
  • Utilize the Learning Management System (LMS) to track progress and completion.
  • Continuously update content to reflect new product releases, process changes, and industry best practices.

Stakeholder Collaboration
  • Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives.
  • Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey.
  • Gather feedback from all stakeholders to measure training effectiveness and iterate as needed .

Performance Measurement & Optimization
  • Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates).
  • Analyze performance data and recommend improvements to drive measurable business outcomes.

Requirements
Qualifications
  • Proven track record in designing and delivering effective training programs for customer-facing teams.
  • Experience with highly technical support procedures in similar industries to VAST Data
  • Strong facilitation and presentation skills, both virtual and in-person.
  • Excellent written communication and instructional design capabilities.
  • Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
  • Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.
  • Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field.

Technical Skills
  • Solid understanding of virtualization and containerization technologies, including VMware and Docker.
  • Excellent analytical and problem-solving skills.
  • Nice to have hands-on lab and hardware management experience.
  • Willingness to travel up to 30%

Apply