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Remote Technical Support Analyst Remote Jobs (NOW HIRING)

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

Agfa

Customer Support Analyst, Tier I

HI · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Remote: US What You'll Do: * Provide telephone and remote access, consultation and technical ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... Provide technical support to end users via phone, email, and remote support tools. * Troubleshoot ...

Harris

Client Services and Support Analyst (Remote)

$40 - $45/hr

Client Services and Support Analyst, Part-Time (32 hours) Schools FINS Enterprise - Remote ... Develop a deep understanding of the functional/technical features of our applications and use this ...

New

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Grow your technical and customer-facing skills, with a clear path to take on more complex, high ...

New

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Harris

(Remote) Support Analyst

Tennessee, IL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Harris

(Remote) Support Analyst

Canada, KY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Harris

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

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How much do remote technical support analyst remote jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.
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Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst II

System One

Tulsa, OK • Remote

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Overview

We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.

Key Responsibilities

  • Technical Support
    • Provide second-level support for hardware, software, and network issues.
    • Troubleshoot and resolve escalated tickets from Help Desk I staff.
    • Assist with installation, configuration, and maintenance of desktop systems and applications.
  • System Administration Assistance
    • Support user account management, permissions, and access controls.
    • Perform routine maintenance tasks such as updates, patches, and backups.
    • Assist in monitoring system performance and security.
  • Customer Service
    • Communicate effectively with end-users to understand and resolve technical issues.
    • Document solutions and provide clear instructions to users.
    • Deliver training and guidance on IT best practices when needed.
  • Collaboration & Escalation
    • Work closely with Systems Administrators and IT staff to resolve complex problems.
    • Escalate unresolved issues to Tier III or specialized teams as appropriate.
    • Contribute to knowledge base documentation for recurring issues.
  • Continuous Improvement
    • Identify opportunities to improve support processes and efficiency.
    • Stay current with emerging technologies and recommend improvements.
    • Participate in IT projects and system upgrades as assigned.
Qualifications
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2–4 years of experience in IT support or help desk roles.
  • Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.
  • Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #208-Rowland Tulsa

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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