Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
HCM Support Analyst 2
Durant, OK · On-site +1
Full Time| Monday-Friday 8:00AM-4:30PM| Hybrid- 40/60 onsite/remote Weekly Earned Wage Access is an ... Tasks: 1. You will help create system documentation including functional and technical requirements ...
HCM Support Analyst 2
Durant, OK · On-site +1
Full Time| Monday-Friday 8:00AM-4:30PM| Hybrid- 40/60 onsite/remote Weekly Earned Wage Access is an ... Tasks: 1. You will help create system documentation including functional and technical requirements ...
$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of ...
$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of ...
IT Support Technician
Billings, MT · Remote
$21.25 - $29/hr
Analytical and an effective problem solver You Will Make an Impact By: * Administering and ... Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving ...
IT Support Technician
Billings, MT · Remote
$21.25 - $29/hr
Analytical and an effective problem solver You Will Make an Impact By: * Administering and ... Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...
Customer Support Specialist (Remote)
Bethany, OK · Remote
$35K - $75K/yr
Join a Growing Remote Team We are seeking a friendly, professional, and customer-focused Customer Support Specialist to assist clients and provide exceptional service in a remote work environment.
Quick apply
Customer Support Specialist (Remote)
Bethany, OK · Remote
$35K - $75K/yr
Join a Growing Remote Team We are seeking a friendly, professional, and customer-focused Customer Support Specialist to assist clients and provide exceptional service in a remote work environment.
Join a Growing Remote Team We are seeking a friendly, professional, and customer-focused Customer Support Specialist to assist clients and provide exceptional service in a remote work environment.
Join a Growing Remote Team We are seeking a friendly, professional, and customer-focused Customer Support Specialist to assist clients and provide exceptional service in a remote work environment.
Remote Support Representative
Tulsa, OK · Remote
$15.50 - $19.75/hr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves ...
Remote Support Representative
Tulsa, OK · Remote
$15.50 - $19.75/hr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves ...
Remote Support Representative
Tulsa, OK · Remote
$35K - $70K/yr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves ...
Quick apply
Remote Support Representative
Tulsa, OK · Remote
$35K - $70K/yr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves ...
Business Solutions Analyst III (Guidewire) - Remote
Kansas, OK · Remote
$34.75 - $48/hr
Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...
Business Solutions Analyst III (Guidewire) - Remote
Kansas, OK · Remote
$34.75 - $48/hr
Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...
... experience supporting FP&A / Treasury functions required. * Advanced analytical skills to ... Please note we are hiring for this role remote anywhere in the United States with the following ...
... experience supporting FP&A / Treasury functions required. * Advanced analytical skills to ... Please note we are hiring for this role remote anywhere in the United States with the following ...
Support the development of AIenabled and automated analytics capabilities * Leverage Industry data ... Strong ability to independently solve technical challenges by leveraging online resources.
Support the development of AIenabled and automated analytics capabilities * Leverage Industry data ... Strong ability to independently solve technical challenges by leveraging online resources.
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Quick apply
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Quick apply
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · On-site +1
$65K - $79K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$56K - $68K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
Quick apply
Remote BCBA | Learn, Grow + Lead
Shawnee, OK · Remote
$56K - $68K/yr
Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... Collaborate with caregivers and multidisciplinary teams to support treatment goals * Maintain ...
You will support individual account pricing, perform portfolio ratemaking analyses, and lead ... Prepares actuarial findings and documents that are suitable for technical and non-technical ...
You will support individual account pricing, perform portfolio ratemaking analyses, and lead ... Prepares actuarial findings and documents that are suitable for technical and non-technical ...
You will support individual account pricing, perform portfolio ratemaking analyses, and lead ... Prepares actuarial findings and documents that are suitable for technical and non-technical ...
You will support individual account pricing, perform portfolio ratemaking analyses, and lead ... Prepares actuarial findings and documents that are suitable for technical and non-technical ...
Remote Technical Support Analyst Remote information
What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?
| Aspect | Remote Technical Support Analyst Remote | Remote Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA A+ or Network+; technical knowledge | Customer service skills; may have certifications like HDI or ITIL |
| Work Environment | Technical troubleshooting, remote access tools, diagnostic software | Customer communication, issue resolution via chat, email, or phone |
| Employer & Industry Usage | IT companies, tech support firms, software providers | Retail, telecom, e-commerce, service industries |
While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.
Can I work remotely as a remote technical support analyst?
Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Oklahoma?
The most popular types of Technical Support Analyst Remote jobs in Oklahoma are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Oklahoma?
For Remote Technical Support Analyst Remote jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Oklahoma look for?
The top searched job categories for Remote Technical Support Analyst Remote jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Technical Support Analyst Remote jobs?
Cities in Oklahoma with the most Remote Technical Support Analyst Remote job openings:
Full-time
Posted 29 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
70th of 122 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005