In this role, you will help ensure that connected services, mobile applications, OTA capabilities, remote operations, and digital customer journeys meet the highest quality expectations across the ...
In this role, you will help ensure that connected services, mobile applications, OTA capabilities, remote operations, and digital customer journeys meet the highest quality expectations across the ...
DevOps Pipeline Engineer (Azure) - Remote
Detroit, MI · Remote
$200K - $300K/yr
Remote - US Job Summary: Join our team as an Azure DevOps Engineer, where you will play a pivotal role in building, maintaining, and optimizing cutting-edge cloud infrastructure. This is an ...
DevOps Pipeline Engineer (Azure) - Remote
Detroit, MI · Remote
$200K - $300K/yr
Remote - US Job Summary: Join our team as an Azure DevOps Engineer, where you will play a pivotal role in building, maintaining, and optimizing cutting-edge cloud infrastructure. This is an ...
OPERATIONS FULFILLMENT ASSOCIATE
Lansing, MI · Remote
$45K - $65K/yr
We are a fully remote company, which allows us to recruit top talent from across the country. The Operations Fulfillment Manager role is an individual contributor position that blends client service ...
OPERATIONS FULFILLMENT ASSOCIATE
Lansing, MI · Remote
$45K - $65K/yr
We are a fully remote company, which allows us to recruit top talent from across the country. The Operations Fulfillment Manager role is an individual contributor position that blends client service ...
We are in search of a strong operational leader to manage and support approximately 21 hospital ... This will be a remote position, but the teammate will need to be located in this area as regular ...
We are in search of a strong operational leader to manage and support approximately 21 hospital ... This will be a remote position, but the teammate will need to be located in this area as regular ...
Operations Manager (Travel Required)
Grand Rapids, MI · Remote
$21 - $22/hr
Remote, Traveling, and 1355 Judd Ave SW #1020, Wyoming, MI 49509 (Prep Space) Job Type: Full-time Compensation: $21-22/hour Position Overview We're seeking a dynamic Operations Manager to join our ...
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Operations Manager (Travel Required)
Grand Rapids, MI · Remote
$21 - $22/hr
Remote, Traveling, and 1355 Judd Ave SW #1020, Wyoming, MI 49509 (Prep Space) Job Type: Full-time Compensation: $21-22/hour Position Overview We're seeking a dynamic Operations Manager to join our ...
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Lansing, MI · On-site +1
As a Dealership Operations Specialist, you'll have the autonomy to run your territory, the support ... Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities ...
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Lansing, MI · On-site +1
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Senior AWS DevOps Engineer - Remote - USA
Detroit, MI · On-site +1
$128K - $165K/yr
The Position We're looking to hire a Senior AWS DevOps Engineer to join our team. You'll work with ... Paid Time Off (vacation, sick leave, parental leave, and holidays). * 100% remote work. * The ...
Senior AWS DevOps Engineer - Remote - USA
Detroit, MI · On-site +1
$128K - $165K/yr
The Position We're looking to hire a Senior AWS DevOps Engineer to join our team. You'll work with ... Paid Time Off (vacation, sick leave, parental leave, and holidays). * 100% remote work. * The ...
Senior AWS DevOps Engineer - Remote - USA
Lansing, MI · On-site +1
$131K - $169K/yr
The Position We're looking to hire a Senior AWS DevOps Engineer to join our team. You'll work with ... Paid Time Off (vacation, sick leave, parental leave, and holidays). * 100% remote work. * The ...
Senior AWS DevOps Engineer - Remote - USA
Lansing, MI · On-site +1
$131K - $169K/yr
The Position We're looking to hire a Senior AWS DevOps Engineer to join our team. You'll work with ... Paid Time Off (vacation, sick leave, parental leave, and holidays). * 100% remote work. * The ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · Remote
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · Remote
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · Remote
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · Remote
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · On-site +1
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
Online | Travel Operations Coordinator | No Experience Needed
Detroit, MI · On-site +1
$45K - $70K/yr
Travel Operations Coordinators utilize established booking platforms and travel resources to assist ... Comfortable working independently in a remote environment * Basic computer proficiency and ...
DevOps Engineer Live Streaming- Wixom, MI
Wixom, MI · On-site +1
$80K - $110K/yr
A DevOps Engineer plays a critical role in bridging the gap between software development and ... NO REMOTE, NO RELOCATION ALLOWANCE & NO SPONSORSHIP - now or in the future***** Essential Functions:
DevOps Engineer Live Streaming- Wixom, MI
Wixom, MI · On-site +1
$80K - $110K/yr
A DevOps Engineer plays a critical role in bridging the gap between software development and ... NO REMOTE, NO RELOCATION ALLOWANCE & NO SPONSORSHIP - now or in the future***** Essential Functions:
Mid-level Agentic DevOps Engineer - Remote - USA
Lansing, MI · On-site +1
$53.50 - $73.25/hr
The Position We're looking to hire a Mid-level Agentic DevOps Engineer to join our team. You'll ... Paid Time Off (vacation, sick leave, parental leave, holidays). * 100% remote work. * The ability ...
Mid-level Agentic DevOps Engineer - Remote - USA
Lansing, MI · On-site +1
$53.50 - $73.25/hr
The Position We're looking to hire a Mid-level Agentic DevOps Engineer to join our team. You'll ... Paid Time Off (vacation, sick leave, parental leave, holidays). * 100% remote work. * The ability ...
Mid-level Agentic DevOps Engineer - Remote - USA
Detroit, MI · On-site +1
$52.25 - $71.50/hr
The Position We're looking to hire a Mid-level Agentic DevOps Engineer to join our team. You'll ... Paid Time Off (vacation, sick leave, parental leave, holidays). * 100% remote work. * The ability ...
Mid-level Agentic DevOps Engineer - Remote - USA
Detroit, MI · On-site +1
$52.25 - $71.50/hr
The Position We're looking to hire a Mid-level Agentic DevOps Engineer to join our team. You'll ... Paid Time Off (vacation, sick leave, parental leave, holidays). * 100% remote work. * The ability ...
Location This is a remote role based in the USA. About The Job You're Considering The Analyst ... Provide ongoing DevSecOps/Operations support for a global Information Security Cryptography ...
Location This is a remote role based in the USA. About The Job You're Considering The Analyst ... Provide ongoing DevSecOps/Operations support for a global Information Security Cryptography ...
Sales Operations Manager
Hastings, MI · On-site +1
We may also consider remote candidates who reside in one of our operating states: Michigan, Ohio ... Oversee operational workflows related to agency data updates, documentation, and contract ...
Sales Operations Manager
Hastings, MI · On-site +1
We may also consider remote candidates who reside in one of our operating states: Michigan, Ohio ... Oversee operational workflows related to agency data updates, documentation, and contract ...
Sales Operations Manager
Hastings, MI · On-site +1
We may also consider remote candidates who reside in one of our operating states: Michigan, Ohio ... Oversee operational workflows related to agency data updates, documentation, and contract ...
Sales Operations Manager
Hastings, MI · On-site +1
We may also consider remote candidates who reside in one of our operating states: Michigan, Ohio ... Oversee operational workflows related to agency data updates, documentation, and contract ...
Foreign Exchange Operations Analyst
Detroit, MI · On-site +1
$21 - $31/hr
The FX Operations Analyst confirms foreign exchange trades, manages settlements, and ensures timely ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Foreign Exchange Operations Analyst
Detroit, MI · On-site +1
$21 - $31/hr
The FX Operations Analyst confirms foreign exchange trades, manages settlements, and ensures timely ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Foreign Exchange Operations Analyst
Detroit, MI · On-site +1
The FX Operations Analyst confirms foreign exchange trades, manages settlements, and ensures timely ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Foreign Exchange Operations Analyst
Detroit, MI · On-site +1
The FX Operations Analyst confirms foreign exchange trades, manages settlements, and ensures timely ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Experiential Operations Coordinator
Troy, MI · On-site +1
... Operations Coordinator to join our growing events team. Reporting to the Experiential Marketing ... fully remote candidates can be considered as well. This role will require travel at least 40% of ...
Experiential Operations Coordinator
Troy, MI · On-site +1
... Operations Coordinator to join our growing events team. Reporting to the Experiential Marketing ... fully remote candidates can be considered as well. This role will require travel at least 40% of ...
Remote Operations information
What jobs pay 4000 a week without a degree?
What are the key skills and qualifications needed to thrive in Remote Operations, and why are they important?
How to make $1000 a week remotely?
What is the difference between Remote Operations vs Remote Customer Support?
| Aspect | Remote Operations | Remote Customer Support |
|---|---|---|
| Primary Role | Oversees business processes, logistics, and operational workflows remotely | Assists customers with product or service inquiries remotely |
| Required Skills | Process management, communication, problem-solving | Communication, empathy, product knowledge |
| Work Environment | Typically involves coordination with teams, data analysis, and planning | Customer interaction via chat, email, or phone |
| Common Certifications | Business administration, project management | Customer service certifications, communication skills |
Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.
What is the best job to work remotely?
How does a Remote Operations professional typically collaborate with on-site teams to ensure smooth workflows?
What are remote operations?
- Contract Remote Operations Manager
- Remote Outage Coordinator
- Remote Operational Risk Manager
- Remote Information Technology
- Remote Dairy Farm
- Freelance Operations Leadership Program Nucor
- Security Operations Center
- Remote Center Pivot Irrigation
- Remote Security Operations Center
- Operations Integration Manager

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
Stellantis rating
7.5
Based on 130 frontline employees who took The Breakroom Quiz
14th of 44 rated automakers
Job description
Join the Connected Services Quality team and contribute to shaping the next generation of software-defined vehicle experiences. In this role, you will help ensure that connected services, mobile applications, OTA capabilities, remote operations, and digital customer journeys meet the highest quality expectations across the full product lifecycle.
You will be responsible for translating customer feedback, warranty data, field signals, surveys, and benchmark insights into clear quality priorities, ensuring that the most relevant issues are addressed in the product backlog and driven to resolution with Product, Engineering, Validation, OP4C, and regional teams.
We are looking for a customer-obsessed technology enthusiast with a strong background in automotive electronic systems, connected vehicle architectures, and software quality. This is a highly transversal role for someone who can combine technical depth, data-driven decision-making, stakeholder influence, and a passion for improving real-world customer experience.
Responsibilities:
- Analyze customer feedback, warranty claims, QFS/NPS/JD Power survey results, app reviews, social media signals, and field data to identify recurring quality themes and customer pain points.
- Classify issues by feature, system, customer impact, root cause family, and complaint type, distinguishing between design limitations, malfunctions, usability concerns, and expected behavior by design.
- Drive data-based prioritization through Pareto analysis, KPI monitoring, and customer impact assessment to ensure the most critical connected services issues are addressed first.
- Collaborate with Product, Engineering, Validation, OP4C, Control Tower, Regions, Brands, and Customer Care teams to convert customer voice into actionable backlog items, corrective actions, and quality improvement plans.
- Benchmark Stellantis connected services against best-in-class competitors and top quartile references, leveraging HUB vehicles, benches, simulators, and available test assets to evaluate real customer experience.
- Define, monitor, and communicate Quality KPIs such as warranty forecast, Things Gone Wrong, PPM/PPH, remote operation success rate, onboarding journey performance, issue aging, and time to fix.
- Support issue prioritization forums and escalation processes by providing fact-based customer impact analysis, warranty evidence, survey insights, and business risk assessment.
- Contribute to milestone readiness assessments by evaluating quality maturity, open issue status, validation evidence, customer risk, and launch readiness for connected services features.
- Promote a continuous improvement mindset by capturing lessons learned, supporting problem-solving activities, mentoring engineering teams, and helping embed quality-by-design practices into development and serial life.
Basic Qualifications:
- Bachelor’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field.
- A minimum 8 years of experience in the automotive industry, ideally within connected services, software quality, electronic systems, vehicle integration, customer experience, or serial life quality management.
- Strong understanding of connected vehicle end-to-end architectures, including on-board/off-board systems, telematics, mobile apps, cloud platforms, OTA, service activation, remote services, diagnostics, and vehicle data flows.
- Solid knowledge of automotive development and quality processes, including PDP/APQP principles, milestone readiness, validation maturity, issue management, lessons learned, and continuous improvement methods.
- Experience with customer voice analysis, warranty data, survey interpretation, Pareto analysis, KPI definition, trend monitoring, and executive reporting.
- Ability to connect technical symptoms, customer impact, business risk, and product backlog priorities to drive fact-based decisions.
- Experience using issue management, collaboration, and engineering tools such as Jira, Confluence, PLM, S2IRIUS, GIM, ALTIS, RTC, Foundry, or equivalent platforms is preferred.
- Knowledge of problem-solving methodologies such as Root Cause Analysis, 8D, RPS, DFSS, FMEA, or similar quality improvement approaches is a plus.
- Excellent communication, influencing, and coordination skills in a multi-site, multicultural, and cross-functional environment.
- Proven ability to lead complex topics without direct authority, align stakeholders, manage escalations, and drive issues to closure.
- Strong analytical mindset, customer orientation, autonomy, curiosity, and ability to operate effectively in a fast-changing software-defined vehicle environment.
- Fluency in English is required.
Preferred Qualifications:
- Master’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field.
Our Benefits — Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
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