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Remote Hr Operations Jobs in Michigan (NOW HIRING)

Harris

Remote Care Management - CMA

Three Rivers, MI · Remote

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Harris

Remote Care Management - CMA

Wyoming, MI · Remote

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Harris

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Harris

$10/hr

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only ... Streamline designed technology for your Chronic Care operations * Established and secure company ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Hour of Operations - Monday through Friday, 7:00am CST to 6:00pm CST Skills Customer service ... Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements ...

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Remote Hr Operations information

What is a remote HR operations?

A Remote HR Operations job involves managing human resources processes such as payroll, compliance, employee relations, and benefits administration from a remote location. Professionals in this role ensure that HR policies and procedures are efficiently implemented while supporting employees and organizational goals. They often use digital tools to handle onboarding, performance management, and HR data analytics. Strong communication and organizational skills are essential for success in this role.

What does a remote HR operations do?

In a Remote HR Operations position, your daily tasks often include managing employee records, processing payroll, administering benefits, resolving HR-related inquiries, and ensuring compliance with labor regulations. You may also be responsible for onboarding new employees, supporting performance management processes, and assisting with policy updates or HR reporting. Most of your collaboration will occur virtually, requiring strong communication with both team members and broader departments across time zones. While your work is primarily focused on operational efficiency, you’ll also play a key role in enhancing the remote employee experience through responsive and accurate HR support.

What are the key skills and qualifications needed to thrive in remote HR operations?

To excel as a Remote HR Operations professional, you should have a strong grasp of HR processes, employment law, and payroll procedures, often supported by a bachelor’s degree in Human Resources or a related field. Familiarity with HRIS systems (such as Workday or BambooHR), payroll software, and certifications like PHR or SHRM-CP are highly valued. Excellent communication, organization, and problem-solving skills distinguish top performers in this role. These abilities ensure efficient HR administration, accurate remote support, and seamless coordination within distributed teams.

What are the most commonly searched types of Hr Operations jobs in Michigan? The most popular types of Hr Operations jobs in Michigan are:
What are popular job titles related to Remote Hr Operations jobs in Michigan? For Remote Hr Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Hr Operations jobs in Michigan look for? The top searched job categories for Remote Hr Operations jobs in Michigan are:
What cities in Michigan are hiring for Remote Hr Operations jobs? Cities in Michigan with the most Remote Hr Operations job openings:
Remote Hr Operations jobs near you
Infographic showing various Remote Hr Operations job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site, Remote

$75K - $100K/yr

Full-time

PTO

Posted 2 days ago

New

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Recruit, onboard, and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Mobility Advisors to confidently pitch, schedule, and confirm live video walkthroughs of accessible vehicles.
    • Work with VP of Sales and Sales Assistant to ensure accurate reporting of sales and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and customer satisfaction scores separately from in-store KPIs.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through Freedom Motors' CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Sales or Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Presently in a role as SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Proficiency with automotive or mobility-focused CRM platforms.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $75,000.00 - $100,000.00 per year

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