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Remote Network Support Jobs (NOW HIRING)

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois office. * CCNA certification or equivalent hands-on expertise is required * Experience in network ...

Booz Allen Hamilton, Inc.

$77K - $176K/yr

Remote Work: No Job Number: R0240810 Location: Wright Patterson AFB,OH,US Share job via: Share ... You Have: * 3+ years of experience supporting network switching and routing * 3+ years of ...

RIT Solutions, Inc.

Network Engineer - Federal

... Support cloud and hybrid networking solutions (e.g., Azure, AWS, or other government-approved cloud environments) • Maintain network documentation, diagrams, standard operating procedures, and ...

iQuasar LLC

Lead Network & Cloud Engineer/SME

$160K - $180K/yr

Location : Remote in DC/MD/VA * Clearance : Public Trust or Higher Clearance The Lead Network ... support team. * Contribute key technical data and analysis for all monthly and quarterly ...

Wildix

Technical Support Engineer - USA, Remote

You will support installations, troubleshoot voice and networking issues, configure hardware ... Support remote access configuration and ensure systems are online and monitorable. * Travel ...

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How much do remote network support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote network support in the United States is $92,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote network support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.

What are the key skills and qualifications needed to thrive in remote network support, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What is a remote network support?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

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Remote Network Support jobs near you
Infographic showing various Remote Network Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,475 per year, or $44.5 per hour.

Systems Engineer II - Implementation & Wireless Support (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 8 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

This position provides complex technical support for the Bank’s data or voice network infrastructure.  Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking.  Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.


Responsibilities

Principal Accountabilities:

  • 60% Provide Level 2 technical support for data or voice network systems
  • 20% Monitoring and auditing performance
  • 10% Document and procedures updates
  • 10% Operational Excellence

Responsibilities:

  • Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
  • Cloud Network Support/Implementation
  • Provide expertise in BGP and other dynamic routing protocols
  • Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
  • Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
  • Collaborate with vendors, colleagues and management to implement services and reduce costs
  • Manage network asset inventory and capacity planning
  • Assist with Disaster Recovery testing efforts throughout the year
  • Drive operational excellence
  • Monitor and assess network components and take appropriate action
  • Participate in on-call rotation for after hours support

Qualifications

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications:

  • In-depth knowledge of numerous networking technologies and protocols and how they interrelate
  • Technical skills regarding network routing, switching, and provisioning
  • Experience with Cisco switching and routing (NxOS and IOS)
  • Collaboration with cross-functional groups

Preferred Qualifications:

  • 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications:

  • Certifications:  CCNA, CCNP Routing and Switching
  • Certifications in:  Wireless, Cisco ACI, Thousand Eyes
  • Packet Aggregation experience (Gigamon)
  • IPAM experience (Infoblox)
  • Provisioning skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications:

  • In-depth knowledge of numerous networking technologies and protocols and how they interrelate
  • Technical skills regarding network routing, switching, and provisioning
  • Experience with Cisco switching and routing (NxOS and IOS)
  • Collaboration with cross-functional groups

Preferred Qualifications:

  • 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications:

  • Certifications:  CCNA, CCNP Routing and Switching
  • Certifications in:  Wireless, Cisco ACI, Thousand Eyes
  • Packet Aggregation experience (Gigamon)
  • IPAM experience (Infoblox)
  • Provisioning skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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