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Remote Management Jobs (NOW HIRING)

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

Actively manage case status and aging so every client is responded to promptly and no case stalls ... Remote Work Requirements * Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up ...

eXp World Holdings, Inc.

IT Support Technician - (REMOTE)

$22 - $30.25/hr

Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company * Order/deploy hardware for new and existing employees ...

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Remote Team Management: Effectively manage and motivate remote teams, ensuring consistent communication, performance tracking, and support. * Relationship Building: Cultivate and maintain strong ...

Ginlong Solis

Serviceline Technician

Dublin, OH · On-site +1

Ability to work under direction from remote management. * Ability to analyze and solve problems effectively. Physical demands: * This will involve large amounts of time daily sitting or standing at a ...

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

Volt is immediately hiring an Remote Recruiter - East Coast We are seeking a proactive ... Manage candidate check-ins, tours, start dates, orientations, and first day success processes.

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Remote Management information

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$28K

$61.4K

$115.5K

How much do remote management jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote management, and why are they important?

To thrive in Remote Management, you need strong leadership abilities, experience in team coordination, and a solid understanding of project or operational management principles, often supported by a relevant degree or managerial experience. Familiarity with remote collaboration tools like Slack, Zoom, Asana, and cloud-based project management software is essential, and certifications in project management (such as PMP or Agile) can be beneficial. Exceptional communication, self-motivation, and cultural awareness are key soft skills for managing distributed teams effectively. These skills and qualities are crucial for ensuring productivity, engagement, and successful outcomes in a virtual work environment.

What are some common challenges faced by remote managers, and how can they effectively address them?

Remote managers often encounter challenges such as building team cohesion, maintaining clear communication, and ensuring accountability across distance. To address these obstacles, effective remote managers implement regular check-ins, utilize collaboration tools, and set clear expectations for deliverables and communication. Investing time in building trust and fostering an inclusive team culture also helps mitigate feelings of isolation among remote team members. Additionally, providing opportunities for professional development and feedback ensures that remote employees stay engaged and aligned with organizational goals.

What is remote management?

Remote management refers to the process of overseeing teams, projects, or business operations from a location different than where the work is being performed. This typically involves using digital communication tools, project management software, and cloud-based technologies to coordinate tasks, monitor progress, and support team members who are working remotely. Remote managers focus on maintaining productivity, fostering team collaboration, and ensuring alignment with company goals, even when employees are geographically dispersed. This approach has become increasingly popular with the rise of remote and hybrid work environments.

What is the difference between Remote Management vs Remote Customer Support?

AspectRemote ManagementRemote Customer Support
Primary ResponsibilitiesOverseeing teams, project coordination, strategic planningAssisting customers, resolving issues, providing product information
Required SkillsLeadership, communication, project managementCommunication, problem-solving, product knowledge
Work EnvironmentVirtual teams, management platformsCustomer service platforms, chat, email, phone
Common CertificationsProject Management Professional (PMP), leadership coursesCustomer service certifications, product training

Remote Management involves overseeing teams and projects remotely, focusing on leadership and strategic planning. Remote Customer Support centers on assisting customers directly, emphasizing communication and problem-solving skills. While both roles are remote and require strong communication, their core responsibilities and skill sets differ significantly.

More about Remote Management jobs
What cities are hiring for Remote Management jobs? Cities with the most Remote Management job openings:
What are the most commonly searched types of Management jobs? The most popular types of Management jobs are:
What states have the most Remote Management jobs? States with the most job openings for Remote Management jobs include:
What job categories do people searching Remote Management jobs look for? The top searched job categories for Remote Management jobs are:
Remote Management jobs near you
Infographic showing various Remote Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Remote Service Support Specialist

Daisy Co - Corporate

Costa Mesa, CA • Remote

$96K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance


About Daisy 
Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients’ daily lives through innovative and personalized solutions. 

Position Summary 
The Service Support Specialist is the first voice clients reach when something is not working in their smart space, and the person who owns what happens next. Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual, networking, control, lighting, and surveillance issues remotely, and when an issue cannot be closed over the phone you coordinate the full path to resolution: work order creation and assignment, scheduling, technician briefing, parts and repair tracking, client confirmation, and closeout. 
This is a combined technical and coordination role. Roughly half the day is live client and technician support; the other half is disciplined case ownership in Dynamics, ensuring nothing sits idle and no branch technician arrives onsite without full context. You partner closely with branch service, sales, and trade partners to keep client systems running seamlessly. 

Key Responsibilities 

Remote technical support 
  • Client troubleshooting: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools. 
  • Technician support: Provide expert remote support to Daisy Technicians while they are in the field. 
  • Escalation point: Act as the escalation point for advanced troubleshooting before a truck roll is committed, including remote reboots and system resets across multiple software platforms. 
  • Proactive monitoring: Use remote monitoring and web resource tools to identify client needs from active alerts, system health, and service history before the client calls. 

Case and service coordination 
  • Case ownership: Open a case in Dynamics for every material interaction and either resolve and close it, or assign it to a branch with full context. 
  • Work orders and scheduling: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm date, access, and point of contact with the client. 
  • Technician handoff: Brief the assigned technician with accurate notes on the issue, what has already been ruled out, and what is required onsite. 
  • Queue discipline: Actively manage case status and aging so every client is responded to promptly and no case stalls; drive each case through to a clean closeout. 
  • Onsite follow-up: Recap service visits before and after dispatch, confirm with the client that the issue is resolved, and schedule return visits where needed. 
  • Repairs and RMAs: Track equipment repairs and replacements, then schedule reinstallation and update the case with current status. 
  • Approvals and billing: Capture client approval for product and labor, collect payment over the phone using Daisy payment links, and review completed service orders for the accounting team. 

Client and commercial 
  • Client engagement: Build trust on every call, with a calm and clear phone presence that de-escalates difficult situations. 
  • DaisyCare and membership: Enroll clients in ongoing support programs and explain the value clearly. 
  • Lead handling: Pre-qualify leads against the documented lead-management process and route them to the appropriate branch sales contact. 
  • Contracts and upgrades: Recognize service-agreement and upgrade opportunities and transfer them to the sales team. 
  • Client records: Keep contacts, access details, credentials, and VIP client information accurate and current in Dynamics. 

Documentation and improvement 
  • Documentation: Capture clear, accurate notes on every case so the next person picking it up loses no context. 
  • Continuous improvement: Surface gaps in process, systems, and training, and help refine call-center and service-coordination processes as the function scales. 

Systems You Will Support 
You should be confident learning and supporting the platforms Daisy clients rely on. Deep expertise across every system is not required at hire, but a strong base in networking and at least one major control platform is essential. 
  • Control and automation: Control4, Savant, Crestron, URC, Josh.ai, Elan 
  • Networking: routing, switching, and Wi-Fi on Araknis, Ubiquiti, eero, Fortinet, Cisco, or Ruckus 
  • Audio-video distribution: matrix switching, HDMI and fiber extenders, video over IP, and IR, RS-232, and IP control 
  • Lighting and shades, and IP surveillance platforms 
  • Daisy business systems: Dynamics 365, RingCentral, Beetexting, and Daisy payment links 

Qualifications 
  • High school diploma or equivalent required; bachelor’s degree a plus. 
  • 3 to 5 years in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone. 
  • Experience in a client-service environment serving high-end clientele; call center experience strongly preferred. 
  • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred. 
  • Solid networking fundamentals across routing, switching, and Wi-Fi. 
  • Demonstrated experience owning a service queue, including scheduling, dispatch coordination, and follow-through to closure. 
  • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony and messaging tools (RingCentral, Beetexting). 
  • Professional phone etiquette, strong written communication, and the ability to run several communication channels at once. 

Preferred Attributes 
  • Strong accountability and ownership; closes the loop without being chased. 
  • Client-centric and innovative mindset in every client interaction. 
  • Effective proactive problem-solving; comfortable working through ambiguity over the phone. 
  • Attention to detail, strong organizational skills, and the ability to juggle multiple urgent requests against tight timelines. 
  • Disciplined use of CRM systems and aptitude for working across multiple software platforms. 
  • Collaborative across branch and central teams; an over-communicator by instinct. 
  • Commitment to continuous learning and adaptability to new technologies. 

Remote Work Requirements 
  • Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up recommended) and a quiet, dedicated workspace. 
  • Ability to work scheduled shifts within Daisy Call Center hours, including rotating coverage as the function scales. 
  • Daisy provides the computer, headset, and required software. 

Compensation & Benefits 
  • Competitive compensation based on experience. 
  • Health insurance (medical, vision, dental). 
  • 401(k) retirement plan. 
  • Paid vacation and sick leave. 
  • Opportunities for professional growth and industry certification, including manufacturer training pathways. 

Work Environment 
Fully remote role. 
Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand. The same expectation applies during scheduled remote work hours. 
Daisy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This is a remote position.