ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Rochester, NY (NOW HIRING)

HMG Careers

Remote Sales Representative

Scottsville, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Retsof, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Hilton, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Churchville, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Scottsville, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Bloomfield, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Wadsworth, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Elba, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Honeoye, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Linwood, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Fairport, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Representative Remote

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Benefits Advisor

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Coordinator Remote

Newark, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Sales Manager Remote

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Manager

Rochester, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

HMG Careers

Remote Sales Representative

Newark, NY ยท Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... A strong desire to help others: provide valuable advice and services. * Effective Communication ...

next page

Showing results 1-20

People also search for

All JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Rochester, NY

Remote Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do remote helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Remote Helpdesk jobs in Rochester, NY? For Remote Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Helpdesk jobs? Cities near Rochester, NY with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Rochester, NY as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,533 per year, or $22.9 per hour.

Remote Sales Representative

HMG Careers

Scottsville, NY โ€ข Remote

$69K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.

Job description

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.


You will work remotely to serve clients and offer valuable advice and protection to individuals and their families.

๏ปฟWhat We Offer:

  • Remote,ย work from home career.
  • Average first-year earnings of $69K commission + bonuses.
  • Life-long residual incomeย through renewals.
  • Unionized position with stock options.
  • Excellent benefits package - medical, dental, and prescription coverage.
  • Exceptional trainingย with experienced managers.
  • High-quality leads provided: no calling family or friends.
  • Flexibleย hours:ย this is a fulltime career, but you can choose when you work.
  • Opportunitiesย for advancement and recognition asย we promote from within.
  • Dynamic Team Environment:ย Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support.


Qualities We Value:

  • Willingness to learnย and be coached as we provide comprehensive training.
  • Outgoing and Friendly Personality:ย a positive and approachable demeanor.
  • A strong desire to helpย others: provide valuable advice and services.
  • Effective Communication Skills:ย your ability to connect with others is crucial.
  • Sales or customer service experienceย is advantageousย but not mandatory.

Your Qualifications:

  • Laptop or computerย with camera is required.
  • Possession of, or willingness to obtainย an LLQP license.
  • Basic computer literacyย is essential.
  • Primary residence in Canada or USA:ย you must reside in North America to be eligible.

Your Job Responsibilities:

  • Contact the leads we provideย to schedule virtual meetings with clients.
  • Present benefit programsย to enroll new clients and cultivate relationships with them.
  • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
]]>