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Remote Helpdesk Jobs in Rochester, NY (NOW HIRING)

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax practice. This is an opportunity to ...

DataAnnotation

SOC Analyst - AI Trainer

Rochester, NY · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for existing cybersecurity professionals to help advance ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Rochester, NY

Remote Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do remote helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Remote Helpdesk jobs in Rochester, NY? For Remote Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Helpdesk jobs? Cities near Rochester, NY with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Rochester, NY as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Tax Manager

Solid Rock Recruiting LLC

Rochester, NY • On-site, Remote

$125K - $200K/yr

Full-time

Re-posted 29 days ago

Job description

Tax Manager – Public Accounting | Hybrid or Remote

Overview:
A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax practice. This is an opportunity to join a values-driven organization that places a high priority on flexibility, mentorship, and delivering client excellence. The firm supports hybrid work schedules and fully remote arrangements for the right candidate.

Key Responsibilities:

  • Lead client engagements, including planning, budgeting, and supervising tax preparation and review processes

  • Provide expert-level tax compliance and consulting services to diverse clients

  • Mentor and develop junior staff and seniors within the department

  • Serve as a key point of contact for clients, offering proactive advice and fostering long-term relationships

  • Stay current with tax legislation and ensure clients remain in compliance while identifying opportunities for tax savings

Qualifications:

  • Bachelor’s or Master’s degree in Accounting, Taxation, or related field

  • CPA license required

  • 5+ years of recent public accounting experience with a focus in tax

  • Strong technical knowledge in federal, state, and local tax regulations

  • Proven leadership ability and experience managing teams and client relationships

Benefits & Work Environment:

  • Flexible hybrid work environment or fully remote option

  • Culture focused on professional excellence and personal well-being

  • Supportive leadership and clear career advancement paths

  • Competitive salary, bonus potential, and a robust benefits package

Apply today by sending your resume to Joey@solidrockrecruiting.com or connect with me to learn more! Direct Phone: 605-601-4597