We are looking for an experienced claims specialist to support workplace injury and disability claim activity for clients in Washington. This role is suited to someone with a strong HR foundation and deep knowledge of Washington workers’ compensation practices, including claim coordination, medical follow-up, and return-to-work support. The ideal candidate builds trust easily, communicates with empathy, and can guide sensitive cases with accuracy and care. Enjoy a work-from-home schedule - 100% remote work benefit, for WA-state employees.
Responsibilities:
• Oversee the full lifecycle of workers’ compensation and related disability claims, ensuring each case is handled accurately and in a timely manner.
• Coordinate with employees, clients, medical providers, and other stakeholders to support treatment plans, documentation, and recovery progress after workplace incidents.
• Review claim details, maintain organized records, and monitor case activity to help resolve issues, denials, or delays efficiently.
• Apply working knowledge of Washington State L& I requirements to guide claim handling, compliance, and communication throughout the process.
• Partner with internal and external contacts to support return-to-work planning, rehabilitation follow-up, and ongoing claim status updates.
• Conduct claim audits and evaluate files for completeness, accuracy, and alignment with client and regulatory expectations.
• Use HR and claims systems effectively, including proprietary tools, to document activity and track case milestones.
• Build strong client and employee relationships by offering approachable, service-oriented support during complex or sensitive claim situations.
The salary range for this position is $85,000 to $105,000. Benefits available with this position include medical, dental and vision; life and disability insurances; participation in the company’s 401(k) plan, and 10 days of paid vacation, 7 days of paid sick leave and 10 paid holidays per calendar year. As well, enjoy a 'remote' - work from home schedule.
• Experience managing workers’ compensation, accident, disability, or medical claims in an HR or claims environment with strong attention to detail.
• Strong knowledge of Washington State L& I processes and applicable workers’ compensation practices.
• Background in HR administration with the ability to navigate employee-related issues connected to workplace injury claims.
• Demonstrated ability to manage claim documentation, audits, follow-up tasks, and case coordination with a high level of accuracy.
• Comfortable working with HRIS or other case management systems to maintain records and monitor claim progress.
• Effective communication and relationship-building skills with a collaborative, approachable working style.
• Ability to handle sensitive matters with discretion while balancing multiple active claims and deadlines.